Austin Optometry Group

If you love technology as I do this is the place. Staff is friendly and the process is not complicated or time consuming. Love the fact everything is technology based and advanced process. Dr. Austin is caring and ask the question that make the exam informative. First time visit was based on a Groupon experience and I was extremely pleased.

Everyone is always so kind. Dr. Austin is great! Love this place.

Very friendly staff, latest equipment… but I got a Lvg Social Deal that I used for the eye exam, however like others here — did not get glasses from them. OK selection, but nothing I liked. Explained that the last place I got glasses, I felt pressured to buy frames that I did not like. Didn’t want to do that again. Said I could come back in a month to check availability of different frames, but when you need glasses, that just doesn’t work. I guess the $ 150 that was included in my «deal» just goes away…

Dr. Austin is great. I had been to many eye dr. s and many opthamologists for my daughter. Always got glasses that didn’t help much or didn’t help for long periods of time. Dr Austin got her in right glasses. He even stabilized her condition so she could have lasik. He changed my daughters and my life for the greater great! Wonderful Dr and person. Office staff, especially Jen, is super fantastic also.

This is my second time getting my eye exams here. In my experience the staff is helpful and polite which is extremely important to me. They were able to get me in for an appointment within a couple days. When I arrived they were prompt to get me checked in. Office is clean, nice. Dr. Austin is very friendly and explains everything. He takes the time to listen to any concerns or questions you have. They have a good selection of frames but they can also order if you have specific frames in mind. This is the second time they order special frames for me.

Excellent care by Dr. Austin and phenomenal service and advice by his staff. The highest quality of extremely cutting edge fashion eye-​wear and on one occasion when I had an issue with a coating that was not performing as it should they took care of it immediately handling all issues with the manufacturer. Both my wife Rhonda and myself have been patients and customers for the past several years. Would not go anywhere elsa and we are a pain in the butt to keep happy!
Jon Nagle

I went here with a groupon because my insurance does not cover my vision costs. I have not had an eye exam in almost 2 years so I was looking forward to getting my new glasses. They called me notifying me that my glasses had came in when I had already paid $ 10 for shipping because I am currently residing in Texas and would not be in town to pick them up. Clear miscommunication within the company, whatever. I never got an e-​mail or phone-​call regarding when my glasses were shipped nor did I receive a tracking number of any kind.
After a week of not receiving my glasses I called them and the receptionist gave me the tracking number. I look it up only to find it was delivered 4 days ago, I received NO package. I went to the post office to talk about whether my package was lost or stolen. They tell me to contact the Optometry Group to see if they would reimburse me when I start my claim. My glasses were worth $ 180 and they would not reimburse me and told me I had to pay the full amount. So in the end all I received was an eye exam and they gave me NO written prescription either.
So now I will have to spend $ 100 on an eye exam once again and another $ 200 on glasses. Their only response to my problem was that I had to pay. Nothing else. Great service /​s.
Since I was not given a tracking number and found out 4 days afterwards, my claim will not go through because it’s outside of the policies of when you can file a claim for priority mail.

Dr. Austin is a caring and kind optometrist. He listened to what I needed to improve my eyesight and we discussed options. His office staff are efficient and professional. I used a Groupon for my eye exam. Appreciated the text reminder from their office. Clean office and state-​of-​the-​art testing equipment.

The office is clean and the first time my husband and I came our experience was great. 2 years ago Groupon had a great deal for an eye exam and that’s how we found out about them, the staff was friendly and we found a pair of frames (the price for them was steep, but we loved them) they arrived on time and everything went well. However my latest visit to them Dec. 30^th 2015 I felt completely bamboozled, I went for another eye exam and was going through the whole process, when contacts were brought up, the doctor had asked if I had been interested and I said yes because of my 1 year old constantly messing with my face, but had thought my astigmatism prevented me from wearing them. The optometrist said «great, I’ll have someone bring you contacts to try on and we’ll see if they fit and how you feel. «so I tried them on, sat in front of the 1 or 2 machine for less than a minute and he said «yup, they fit great» and I was sent to the front for frames for my new lenses. It wasn’t until the girl upfront was going over everything that I found out that for the 5 minutes I spent trying on these contacts and the 30 second follow up I had would cost me $ 106 dollars, which to me is insane! I had no idea that this wasn’t a part of the overall eye exam and there was no lack of opportunity for them to mention that this would be an additional service. Had it been around $ 20 I could understand a slip like that since I obviously keep the pair contacts (which a 90 day supply would have cost $ 86 btw), but I did 99% of the work for this exam, so to find out that I’m being charged almost triple in add’l charges, I was really bothered by that. So I went from feeling really great and taken care of to hoodwinked and stupid in a matter of seconds. So overall they are not bad, but my advice based on my latest experience is to ask more questions and not make the same mistake/​assumptions that I did. I ended up paying $ 149 for what should have been a $ 43 visit ($ 63 if you add the hypothetical $ 20 I would have been ok with paying) and threw $ 100+ out the window.

Dr. Austin office and his staff does an amazing job, very polite and attentive. Dr. Austin is very efficient and offers all the information to you about your test results. I couldn’t be happier with my new daily contacts!

I have been going to Dr. Allen Austin for over 6 years and I have never had a bad experience. I would recommend him to anyone!

I found out about them through groupon. I called to make an appointment and they were so friendly and helpful right away. Cassandra answered all of my questions and more. Although the office was kind of difficult to find, once I did find it, it was clean and welcoming. And to top it off it was quick!!! I’ll come back without a groupon next time for sure!

Clean, friendly service. Great location next to the outlets. I used the Groupon to get the eye exam but didn’t get glasses through them because the selection (though nice) was relatively minimal and out of my budget.
Dr. Austin was very friendly and took his time to explain details and answer questions. The office also had state of the art technology so I didn’t have air puffed into my eyes or blurred vision when I left. I also appreciated the text message reminder about the appointment.
Overall, very organized and easy, offered wifi for my partner who was waiting for me, and I was in and out in 30 minutes. Thank you!

Found through Unilocal reviews and was pleased overall with my experience.
Pros:
–easy to schedule appt w/​reminder
— Dr. Austin was nice, professional and did a good job
— Facility was clean with plenty of staff
Cons: my only critique would be a little more transparency
— I was offered to be shown how to put contacts in but didn’t realize it was $ 45 service not covered by insurance which I only found out when my charges were being rung up. Also, I asked one of the staff handling my paperwork whether my insurance covered the exam for glasses and contacts but he never got back to me.

Dr. Austin and staff have always been friendly and helpful since my husband and I started going there 2 years ago. They take the time to answer all our questions and have never felt rushed during our appointments. They carry a great selection of frames that are very affordable to high end. The office is very clean, bright, and organized.
We live not too far from the office, but are moving soon to Eastvale and will definitely keep him as our Optometrist. Dr. Austin and his team are worth the drive!

Awesome staff and eye doc was kewl.

I was very impressed with the facility technology, which is top of the line. Dr. Austin was very friendly and informative. I needed a new prescription and the staff were all so friendly and professional. I will definable make this my new place of business. I would highly recommend them. Great selection of frames and affordable prices.

I got a groupon for an eye appointment recently and had a positive experience with the staff. The selection is limited but they have all of the main brands. Very happy with the glasses. When I contacted the store about an issue, Dr Austin personally reached out to me to rectify. I would definitely recommend this business.

So far so good. No high pressure sales and very friendly. They ordered the color frames before putting in my lenses to make sure I like the color And shape before ordering lenses. They even adjusted an old pair of glasses for me for free.

Ahhhh, a sight for sore eyes!
I came here under my boyfriend’s recommendation. This place is right next to The Outlets/​The Block inside the tall «Cash Call» building and is conveniently located on the first floor. I came 15 minutes early, but they took me in right away for my eye exam.
The receptionist, eye technician, and Dr. Austin were extremely cordial. I used to dread going to my eye exam appointments simply because the check-​ups took so long to complete. However, at Austin Optometry Group, the entire staff works quickly and efficiently. The technician and optometrist wasted no time in getting my eye exam completed. Dr. Austin took the time to explain the health condition of my eyes and was very open to answering all of my questions and concerns.