Eco-Maids OC

I bought the deal on living social. The lady who came to clean was not friendly & in 90 minutes she only claimed to finish 1.5 bathroom & when I looked at it, it wasn’t even cleaned properly. There was stuff on the floor. Our half bathroom is pretty small & I was shocked to know that in 90 minutes she couldn’t clean that.
Horrible service. I would not use this company again at all. Something that would take maximum 30 minutes clean really well she took 90 minutes & still it wasn’t cleaned properly. Horrible, Horrible service.

My family and I bought together 4 vouchers for Eco-​maids. I made an appoint back in 2011 June after 2 months of calling and following up. And then when I call again, they told me my next appointment is 2012, September. I just called again and the phone line got transferred to anther company that is taking legal action to stop Eco-​maid from forwarding the phone call to them. the company actually ran out of business and I am asking living social to refund my purchase.

I just received the same call that they are now under new management and that my 3 upcoming prepaid appointments will be rescheduled for august 2011. An entire year? So unprofessional.

I don’t think I’ve ever done a 1 star review! I purchased the Eco maids deal viaLiving Social. I had an appointment scheduled for Thurs. They just called me Monday morning to cancel and told me that «due to new management» the next available appointment would be in May (did you catch that? MAY!). And «if I found that unsatisfactory, I could contact Living Social for a refund.» unbelievable! The sad thing is I used 1 coupon without any issues (told me about the $ 15 out of area charge but didn’t charge me). The 2 women who showed up worked their tails off and did a great job. I was actually thinking of bringing them in once a month. Uh… yeah…no! Not after today’s ordeal. I even called to talk to them in person hoping they’d attempt some kind of service recovery… no luck with that one.
Note to management… go ahead and change your name. I’ll find you on Unilocal under the new name and copy this review over to that one, too. I feel like I should warn the world about you.

Just like everyone else, I purchased two 90-​minute sessions as part of the Living Social deal. After some difficulty scheduling, I had my first appointment last month. The woman who came out was very nice, and did a nice job — nothing spectacular, but given that I only purchased a 90-​minute cleaning, I didn’t expect miracles.
At the time I called to book my first appointment, I also scheduled in advance my second, which was to be tomorrow. I just got a call from Eco Maids telling me that because they are undergoing new management, they are cancelling all appointments, and if I wanted to reschedule, their next available time would be for APRIL 2012!!! Um, excuse me? Basically, what they are telling me is that they took MY money with the promise of performing a service, then later decided it was not as profitable for them as they would like for it to be, so — OH WELL! Just screw me over! What a pathetic way to do business. And from what I read from the other Unilocal reviews, whoever runs this company clearly has no understanding of how to operate a successful business and keep clients happy — hopefully they are just closing their doors and going away, because after establishing such a horrible reputation, they’ll never make it.
Look, I understand that this company probably took a hit due to selling so many Living Social vouchers. But you know what? That’s not my problem. They went into the deal with Living Social willingly, then when it didn’t turn out they way they hoped, they just opted for screwing everyone over rather than performing the services they had promised — the services WE PAID FOR. Ridiculous.

Do I even have to give them ONE star? Eco-​Maid hasn’t even come over yet and I am incensed enough to take the time to write a Unilocal review. I bought a livingsocial deal for a 90 minute cleaning. When I called today to set up an appt, they told me that their earliest availability is in Februrary 2012!!! On top of that, they’re charging me an additional $ 15 for travel to Irvine when I live within 15 miles per the deal. What kind of business is this??? After reading all the other reviews, I’m now afraid to have them come over.

An original something, dear maid, you would wish me to write; but how shall I begin? For I’m sure I have not original in me, Excepting Original Sin — Thomas Campbell
Wow…why would this company spend so much money to start a new business and then blow this opportunity? Unfathomable the stupidity.
Like everyone else I ordered the Living Social deal hoping to find an environmentally friendly company to do monthly cleaning in my place. I finally got around to using the coupon and they wanted to charge me $ 15.00 for being over 15 miles outside their service area. But wait, I checked before buying the Living Social coupon; I’m actually under 15 miles per mapquest and Google maps. Nope the nice customer service rep said, everyone in Irvine gets charged $ 15.00 extra.
Really? Then in the future state that, not just put a mile radius on your coupon. So, I didn’t use the service and asked Living social for a refund.
Why go into business and then screw up the marketing? They are hammered on Unilocal,and changing their name isn’t going to help how they have been received and dozens of people are upset and telling hundreds more about the poor service. And someone like me who, if good service was received, would have kept them coming month after month. Now I’m just another person giving them a one star review because they don’t realize how large Irvine is and that West Irvine is less than 15 miles from their anaheim headquarters..
Great, you are as hated as the cable company… congratulations on your achievement! Anyone know of a good maid service?

Warning: This company has changed their name to Eco Green OC. Don’t be fooled! Same exact poor website and everything.

In my experience, it started with scheduling the appointment. I bought the living social coupon back in what, March? It took me a long time to schedule my appointment because they are very busy, and I did not want to just leave a key. Finally, in June we scheduled an appointment. The day before, they called me to confirm. It was while I was at work, and in meetings, so I called back a few hours later only to be told that I did not call back soon enough, and they had canceled my appointment. Wholly crap.
So — ok fine, reschedule. I am thinking the next week? No, a MONTH later, no joke, in July I get to reschedule.
So — now it is July and I have had my appointment. The girl, bless her heart, was 45 minutes late, and called me totally lost. She was a total sweetheart, though, and we were able to get her directions. She stayed for the entire 3 hours I purchased, even though she was late so that was good.
The good thing, the girl who came was absolutely delightful. She did NOT try to upsell me, she worked the entire time and was very pleasant. She did not however have eco friendly cleaning supplies, so if you are expecting eco friendly (as I was, I have pets) this is just a regular cleaning service.
They only sent ONE person, which to me was a joke — for the value stated on the living social coupon, I can’t imagine that was for one person… so while I got half off in price, they sent half of the team — so I don’t feel like I got a particularly good value.
I have a 1Br condo. She cleaned the bathroom (mirrors, faucets, bathtub) and mopped and vaccumed. I honestly saw her working the whole time. I know she wasn’t sitting on the couch eating bon bons… I just expected after a 3 hr maid service to have had a bigger impact to my teeny tiny 1Br condo.
I would have given it 1 star had the person who actually cleaned my house not been so sweet.

With all these negative reviews I was starting to worry about my surprise gift to my mom as I too purchased a living social voucher for 90 minutes of cleaning. My experience wasn’t anywhere near as bad as some of these reviewers and instead I had quite opposite experience. Could the company improve? Of course! but they delivered as promised.
*Note: I set-​up everything and directed it to my parent’s home but was physically not there during the appointment. Nevertheless, I called my mom shortly after the cleaning was done and she was extremely satisfied with her super clean bathroom (lets just say that it wasn’t in the best shape before the cleaning people came: P). So if she was happy, i was happy :)
Here’s my list of thoughts for the company
Positives:
*They actually check their voice-​mail. I left a message to schedule an appointment on a weekend, they called right back on that Monday.
*Called 2 days before to confirm my appointment
*Informed me that only one person would arrive. (I think if I didn’t’ know that I would be upset too)
*Did a great job cleaning the bathroom and spent the entire 90 minutes doing so
Improvements
*I scheduled the appointment for 10:00 and when she called the confirm they pushed it back to 10:30. My mom was home during that time so it was not a problem, but I can definitely see it being problematic if I had scheduled something else that day.

What a joke! I would give this cleaning company (if you can even call them that.) 0 stars if I could!
The woman who showed up was very nice, but did not do her job at all! I bought a livingsocials voucher for 90mins of cleaning (value $ 100). In that time, she only swiffered the family room floor and wiped down the kitchen. I could’ve done that in 20mins! She was in the kitchen for at least 1hr and it’s a 6×4 area! I have no clue what she was even doing in there because it doesn’t look clean at all! On top of that, she did not come with a broom to sweep up the dust/​dog hair, no vaccum cleaner, or paper towels! All she had was a bag of maybe 3 cleaning products. all of which were NOT ECO-​FRIENDLY! My apt reaks of chemical fumes AND there are clumps of dust/​hair balls randomly on the floor. She even used my swiffer without attaching a disposable cleaning cloth. so now it’s all filthy sitting in my kitchen! Keep in mind. I have a 1 bedroom apt that would’ve taken me 1.5hrs to do all 600sqft! I can’t imagine that this would’ve been a $ 100 service. so ridiculous. NEVER AGAIN!
I called livingsocial immediately and got a credit to my account. Thank goodness for their amazing customer service. For everyone else who hasn’t used their voucher yet. I HIGHLY recommend getting a refund now. Don’t waste your time.

I bought a coupon from living social for 3 hours. Cleaner once claimed their car was broken down and had to reschedule. OK, then they cancelled again. Finally when they showed up they couldnt find my house and showed up 45 minutes late. Thinking they would add this to the to the end of the cleaning,…nope. the cleaners were freindly and nice but had very strict standards of what they would do. Having 3 kids, I needed some organizing of their rooms. The response was that they only clean and not organize. I thought I hired a maid? Maybe not?!
After all, i was disapointed by the service. Only 2 hours.

Exact same complaints as everybody else here… AVOID THIS BUSINESS AT ALL COSTS!
My problems started from the begining, trying to schedule my appointment with a very unprofessional man. All he did was complain about how busy they were, & he had so much work to do. So not impressed & being busy with work is a BLESSING for companies.DUH.
Day of my appointment, nobody showed up! Waited all day, called & left messages… nothing. Called again a couple days later & lady said they had the wrong number on file for me, which was a lie since she had called me 2 days before my appointment to confirm. (exact same complaint from another user here)
When the cleaning person finally came, she was very nice, but this was a complete joke & another wasted day. She asked to use my cleaning products?! …& the few products she had, were not ECO-​Friendly!
She basically made my house dirtier, the floors were actually dirtier & she left dirty hand prints on my walls…& the kicker was when she used toilet paper to clean my toilet… had a lovely spit-​ball effect that I had to scrape off since it dried. THANKS ECO MAIDS!
Deal purchased through Living Social, who quickly refunded all my money, I’m assuming because I was one of many whom complained.
If I could give them a negative Star Rating I would.

I havent even gotten their service and I’m giving them a 1 star. To get straight to the point, they cancelled on me, and told me that they tried to get a hold of me but had the wrong number (I called BS, because they called me 2 days prior to confirm the appointment). Then they say that one of the staff was scheduled until 7 but he got off work early so they’d tried to call him. My question was, «why didn’t you send him to my house if you know I had an appointment and he got off early?» Seems like an easy fix right? But nope, he couldnt come, because he was already on his way home.
Inconsiderate, cheap (all they offered was to waive the $ 15 travel fee), and just plain dumb.
Do NOT even try. I’m cashing in on my one voucher and never calling again.

I, like nearly every person on here, used them through a coupon offered by Living Social. I have to say the service was poor, and I also really wanted to like them, especially since they purport to be green and all.
here’s what transpired:
I had to wait a lengthy time before a person named Dan called me back to set up an appt– he was not the nicest.
He then put in my address wrong so noone showed up to my scheduled cleaning– mind you, since they were so booked up through all the Living Social business they were getting, I booked for Mother’s Day and rearranged time with my fam to be back at my place only to leave numerous messages and a no-​show for the cleaning.
After acknowledging they got it wrong, they set me up for another date. The cleaning lady calls me in the morning and says it would help her out in saving time and gas if she could come in the morning instead of our scheduled afternoon cleaning. Understanding the crazy gas prices, I say that’s fine. She then calls me back and says she can’t and we end up keeping the afternoon appt. I had somewhat rearranged my day to accomodate the morning appt and then had to rearrange it again to accomodate the switch back to the afternoon.
The cleaning lady comes and its just HER– one person! I had to help her carry her stuff upstairs and it took her over two hours to clean my place, mind you I have a studio apt, one bath, all of 450 sq ft– it should never take that long to clean my place. She was pretty good at cleaning, but failed to take out the trash, until I reminded her of it (ummmm…how do you forget that as maid?)
She also failed to mop or vaccum my place– she said she had no vaccum and since mine was broken, my carpet remained linted and dirty.
When I called Eco Maids to tell them about the mopping and vaccuming issue, they set up another appt to come to do that.
I have now had to rearrange my schedule multiple times just to get my one tweeny weeny studio apt cleaned. NEVER AGAIN.
Eco Maids needs to focus more on quality of service versus quantity!

I, too, got the Living Social deal for 90 minutes. My thinking was, it’ll be a team and 90 minutes should be ample time for our small apartment.
ONE person shows up. 90 minutes later, we have 1.5 bathrooms clean. That’s IT.
From now on, I’ll go with a company that sends a team of cleaners. I can’t imagine paying $ 100 for ONE person for 90 minutes. That’s over $ 60/​hour! I don’t even make that much!
Cleaning teams are much more efficient, I’m not sure why Eco maids insists on only one girl for the job.
Side note, lot’s of cleaning fumes when she left. Aren’t Eco friendly supplies fume free?
I’m disappointed because I REALLY wanted to like them, but the value just isn’t there. Oh well.

I, too, like many other of the reviewers here purchased a coupon from Living Social for 3 hours of cleaning service. They sent ONE person to clean my entire house. She for all intents and purposes tried to clean as much as she could but a lot of it was just surface cleaning. She was not able to clean my master bathroom toilet, bath tub and shower as well as my guest bathroom shower. I ended up having to clean the rest of my house — clean the tubs, toilet, kitchen sink and dust! I should’ve looked up the reviews on Unilocal beforehand. I called and complained to Living Social and they issued me $ 20 in Living Social cash. I would warn any of you who purchased this deal to call and cancel immediately if you have not used it yet!

Hi. I just had a horrible experience with Eco Maids of OC.
I purchase a certificate for them through Living Social.
This company gave an incorrect number on the certificate. I called and left multiple messages on the answering machine at that wrong number, which gives no business name, but they finally called me 7 days after I purchased the certificates from a different number, and this different number is the only number that someone actually picks up at.
They arrived to clean my house. I had a voucher for 90 minutes of cleaning. Only 1 person showed up, when all other companies send two people.
She cleaned two toilets and two bathroom sinks in those 90 minutes. She did a poor job with even that. She left small stains in the toilets. She left her personal sponge in my sink, and she left all of my bathroom items (trash can, toilet brush, rug) in the hallway.
I called Eco Maids to complain. They stated that in 90 minutes she was expected to clean the kitchen and one bathroom. I explained that she did not do that and what she did do, was horrible. I also expressed that I could do as much cleaning as she did in 7 minutes, and I could do as much cleaning as she was expected to do in 20 minutes.
I told them I would like at least what they say she should have completed redone correctly. They told me to call Living Social and just get my money back.
I purchased 4 certificates. I want my money back on all of them. Eco Maids is worthless and irresponsible.

I purchased a coupon from Living Social for Eco-​Maids and the deal was for a 1.5 hour cleaning that is worth a $ 100 value. They even charged me $ 10 extra after I booked the cleaning because I was OUTSIDE their service area of Anaheim. I live in Irvine. It’s like a 15 minute drive. How small is their area?
Of course the whole time they did not reveal to me they were sending out only ONE person to clean my house. ONE. This is false advertising! How is ONE person worth a $ 100 value???
We extended our service for a total of 3 hours. In 3 hours he was able to clean our living room, dining room, kitchen, and one bathroom. None of my bedrooms got cleaned and neither did my 2^nd bathroom.
The person who came over was nice and he tried his best. He even moved our sofa to clean the cob webs in the back. I’ve been through 4 cleaning services and no one has ever cleaned the back of my sofa before. So I have to give the guy credit there. He is definitely detailed oriented in his cleaning.
However my final thoughts is I won’t ever use this service again. They’re overpriced and dishonest when it comes to their business practices.

I bought a a coupon off of Living Social. This place is horrible. I had them clean my home before I moved into it. I paid for four hours. Keep in mind there is no furniture in the house. The carpets were just cleaned the day before. All the cleaners had to do was the title floor, bathrooms and kitchen. I came in later on that day to check and I could not even tell the house was cleaned. There was still dirt everywhere. I will never use them again.