Gateway Tire and Automotive

I read the first review and almost didn’t let them service my son’s car, That would have been a big mistake. They were professional and fair through the entire process. My son blew a tire out close to their location, and they changed it out to the spare without a charge. As I worked with them to find the replacement tire at a competitive price, they could not have been more gracious. They did the work as scheduled and with no surprises. I m certainly glad I gave them a chance.

Decided to use Gateway because I am a Christian and they are suppose to be a Christian business. They quoted me a price a little higher then some of their in town competition but could replace a bad water pump on my truck that same afternoon. Being my only mode of transportation I decided to go ahead and use them. Friendly staff my only complaint was that the price I was told went up and up. They did check with me to authorize the extra work they said I needed. The work that was to be around $ 270 ended up over $ 400. Then about 1 week later while in route to a doctor appointment my truck dies on the interstate. looking under the hood I observe antifreeze EVERWHERE, on everything and a giant pool of antifreeze under the vehicle. I call my insurance and they send a tow truck, I have it towed back to them. It takes them 7 days to check my vehicle out. Every time I called checking on the status I was told the same thing (I was just about to call you) they always said. I got tired of hearing that. Thinking that they would make things right, I never got angry or rushed them, again this is my only vehicle. They called on the 7^th day to inform me the antifreeze shorted out all wires with numerious other things messed up. When I picked up my truck the next day the bill was over $ 300. This is over $ 700 paid out in less than 2 weeks. Did I mention that I am disabled and only draw a small check once a month. It is in my opinion and in the opinion of several mechanics I approached (not affiliated with Gateway) that the incident on the interstate was a result of them rushing to complete the water pump job, where they also replaced a hose. Therefore there should not have been a charge for the second visit due to their incompetent, mistake or whatever you want to call it. I myself will be looking for another automotive shop that hopefully will be honest and fair. I will not use Gateway tire and automotive in Opelika Alabama again. so my advice to you is 《USE AT YOUR OWN RISK》