Aspen Dental

It was the worst dental experience I’ve had, and I was only there for a cleaning.
I set up my new patient appointment via the website. I chose Aspen because I can go after work and its convenient to where I live. I’d called ahead of time to give them my insurance information and also had it filled out on the new patient forms I brought with me. I get there, wait a bit, and the hygienist brings me to the back. I make it clear I want to be told ahead of time for anything which would result in charges my insurance won’t cover (the policy isn’t in my name personally). They do some x-​rays and then the dentist looks over my mouth. I am then sent to meet with the office manager who goes over what the cost would be to fill the cavities the dentist would like to address.
I mention again about my insurance and that I cannot agree to any services today and would need to speak it over with the policy holder first. She gives me a paper of the breakdown to give them and I am on my way with an appointment scheduled for the following Tuesday for my cleaning at 5:30. I even got the phone call and email confirmations for this. I get there on the 14^th and right at 5:15 as I am pulling in I get a call saying I missed my 5pm appointment. I explained my appointment was at 5:30 and they disagree. I was tired from work so I just re-​scheduled to the 28^th of June for 5:30.
I get there, and there’s no record of my appointment. Apparently the people at their call center can tell you that you’re late for an appointment but they can’t be bothered to enter one in. I tell the receptionist and she tells me it will be about a 30 minute wait but they can do the cleaning. This was at 5:10pm. I wait until 6:08 pm (because I am tired of re-​scheduling a cleaning of all things) and they finally bring me back. The hygienist spends all of 15 minutes from checking my gums, polishing my teeth, flossing them, and rinsing them and I am sent home after they chose to schedule an appointment for me in January 2017. Not to mention she snapped the floss between my gums.
I’m slightly annoyed at all of this but figure whatever, I just won’t go back and will cancel the appointment for January. Come Friday July 1, and my husband tells me I have a $ 66 bill for x-​rays which I never agreed to because I specifically told them that I didn’t want any services that my insurance (Metlife) would not cover. My husband is under his own Metlife plan and received no such bill so either they listened to him and ignored me or they just chose to do services which were not requested.
I try giving them a call at 4:30-ish Friday to receive no answer from their billing department so a message was left. I certainly hope this is a misunderstanding because the $ 66 bill was not agreed to by me.

Staff was very knowledgable. Kept me updated as to office issues that delayed my appointment. Made me feel that My Time was just as valuable to them as it was to me. I was not in a hurry and had no problem waiting.

I had my wisdom teeth removed at Aspen Dental, and it was great. The staff was super flexible with payments, and my oral surgeon was clear and thorough about the procedure. My surgery took about 40 minutes, and I was even given my surgeon’s cell phone number. He followed up with me later on in the day to see how I was doing. I definitely recommend Aspen Dental. I plan on going back for my cleaning and cavity fillings.

I was in town on business and needed some work done immediately. Was able to make an appointment same day which was accommodating.
The office was very clean and well-​maintained. The staff was really friendly and welcoming. Saw Dr. Shah who explained my issue in a lot of detail in a way that was easily understandable. She fixed my problem in under an hour and I was on my way. Highly recommend.