Zagg Invisible Shield

I usually get good customer service from this place. Usually the manager (not sure what his name is) is the friendliest. Well, today I didn’t. It seemed a little busy. There was one girl working and told me it was a 40 minute wait to have my screen protector replaced. I waited a little over that time, only to find out they had a bad batch of screen protectors. The guy was rude and at first didn’t even tell me the reason why if he did replace it, it was going to come out looking the same or even worse. He just kept repeating himself and going back and forth with me. Could’ve saved me time by telling me they were bad in the first place!

I went shopping with my cousins at the Ontario Mills for our annual day after Thanksgiving shopping spree. We walked by the Zagg kiosk and my cousins highly recommended that I change my screen protector on my phone. When I gave the guy my phone, I told him that I didn’t know for sure if this was a Zagg screen protector with lifetime warranty and if he could check it out. He took a quick glimpse and told me that it was one and that he could replace it. He took my screen protector off of my cell phone and placed it on the paperwork that I had to fill out. Once I filled the form, the guy in charge looked at me and told me that my original screen protector wasn’t a Zagg brand. Now that it was on the paper already there was no way we can put the old one back on. I asked him what is he going to do since it was there fault. He basically just said they couldn’t do anything and that I would have to buy one full price. I was very disappointed in the customer service since I told the guy that I wasn’t sure from the beginning. I ended up not buying a screen protector from them because I was pissed off. Lets just say my family and friends are boycotting this kiosk for now on.

I just recently purchased an IPhone for the first time (Yes I know I’m way behind on technology lol) and I was terrified of scratching or cracking my screen. I was at the mall two weeks ago and passed by this cute inviting kiosk and decided to go up to the guy that was working there and ask him about their pricing. He was very informative and told me about the benefits to having a screen protector on my cell phone.
Peter told me that the glass screen protector for my iPhone 6+ was a great choice. He applied it to my phone super fast and at first he did it so fast that I wasn’t sure if he did it right lol but he did!
Peter was full of information and later I learned he was the Manager of that kiosk. I will definitely tell my friends and family to get their phones covered at Zagg! You have made a lifetime customer with you guys in me! Thank you so very much!

ASK FOR PETER! I had a couple of bad experiences with the Victoria Gardens Zagg putting defective shields on my phone and placing the shield on crooked, so I came to Ontario Mills Zagg. Peter was able to put on a new, non-​defective invisible shield with perfect placement! Very FAST, helpful and kind!

This ZAGG location is a corporate owned location and anytime I come in the staff is very welcoming and friendly. They just upgraded me from their original screen protector to a glass shield! The manager Peter always greets my family and I with a smile and his installs are always perfect, and if there’s anything wrong with the install he will redo it for me until it’s perfect, very patient and helpful. We will continue to come back to this ZAGG location for all our devices!
Friendly staff, always have product in stock, run by a great manager.
One other thing, my son bought a shield from best buy and when he tried to get it replaced best buy sent him to Ontario ZAGG anyways, and of course the team down their replaced and fixed his screen protector for the minor install fee, I’d rather pay them to do it right than try it myself!
I recommend coming in on a weekday morning because on the weekend these guys can get pretty busy.