The Home Depot

I don’t know if it’s a «Home Depot thing» or what, but this location in particular has the WORST customer service that I’ve ever seen!!! I just spend a ton of money on merchandise and will have to come back again for more items because I have a Home Depot card, and today’s shopping experience was so horrible! I asked for help numerous times from employees passing by but they couldn’t help me because it wasn’t their assigned department so I ended up waiting like 20min for them to send over the rudest associate Talia. She could barely answer our questions, was low– energy and appeared annoyed, and kept asking if we were done asking questions. At one point an older male employee hit on me. I was trying to push 2 filled carts around with my mother and at no pint did anyone try to assist us. I had to track down some employees who were just chatting and looked at me crazy when I asked for them to help us. Checking out took forever! Not because of the quantity of items but because of the quality of machinery being used to check us out. The scanners weren’t working and the self check out system and lack of space was a joke. I was there for less than an hour and I’m already dreading my next visit. EITHER GET QUALIFIED/​HELPFUL ASSOCIATES OR HOME DEPOT NEEDS TO PAY FOR AN EMPLOYEE TRAINING!
Oh and to the solar service company trying to sell me stuff while I was in line was super annoying! Didn’t appreciate being badgered. Thanks.

I had to get someone from service dept to help me in paint because I was ignored by the two people working the counter. I will drive to the next off ramp and go to Lowes next time

Vanessa in the paint department has great customer service skills. She was extremely helpful, courteous and very knowledgeable when helping us choose our exterior paint.
Thank you Vanessa!

This location is probably typical of other locations I’ve been to, this just happens to be my local store that I usually visit. So this review pretty much reflects my overall experience with Home Depot.
I’m thankful for the products they provide since options are fairly limited for home improvement products theses days. It’s good to have a competitor of Lowe’s in town since their prices are lower on certain items. (On some other items the opposite is true). However, for actually contracting to have any work done I would definitely choose Lowe’s. But I do visit The Home Depot to purchase certain items even though Lowe’s is closer, due to price and selection.
At Home Depot in general, not this location in particular, one of the problems I’ve too often had is difficulty finding employees very willing to help you locate anything. I have at times received flippant or sarcastic responses to such requests. But at other times I have received polite and knowledgeable help from employees who are quite professional, so I don’t want to broad-​brush all their help. It just seems to be too often that you can’t find the helpful ones.
I had to choose between two stars or three, so I’m giving them the benefit of the doubt here, trying to be kind since I do appreciate the products they provide and all their hard work.
One of my biggest complaints is that if you don’t care to use the self checkout they don’t care if you have to wait behind a line of contractors buying a truckload of merchandise, they will apparently never open more than one or two actual manned cash registers under any circumstances. Even more annoying is when you are waiting in line for a cashier and they say they will help you at a self serve register, then they scan your item and walk away, leaving you to handle the payment part on your own. I was waiting ten minutes for a cashier for a reason. It’s not that I can’t scan and pay on my own if I had chosen to, I simply don’t care for self-​checkout. That is one reason I prefer Lowe’s. I support Lowe’s decision to get rid of self-​checkout at our local location. You now always pay a real live cashier at our local Lowe’s and I prefer it that way.

Very disappointed in a online purchase today. Ordered two pack indoor wi-​fi current tap outlet, and showed in stock. Finished with pay pal purchase and confirmation. Then came the call that they were not in stock, but was offered to buy the next model up for four times the price. How nice! Buy online from Lowe’s all the time and never a problem. Get it together Home Depot, your not worth my time.

DO NOT PURCHASE TOOL WARRANTIES! This company has the biggest racquet since the mob. It is almost impossible to get a repair on a tool because all the employees are intentionally kept in the dark on what the procedure is to allow a customer to use one. I purchased an air compressor with a three-​year warranty and have spent the past three weeks getting bounced around from one person to another. Taking it from one repair shop that would not repair it; to another repair shop that would not repair it. The shops were supposed to be Home Depot approved shops. Don’t purchase any warranties on tools.

We’ve came to this Home Depot so often over the past 6 months for home improvement projects and spend so much money, I can’t understand the lack of customer service when you come return. I came today to return one lamp because it was too big for the area I need and NADIA was at the customer service window. She asked if I had a a receipt I didn’t as I didn’t plan on returning she was so rude the whole time and didn’t seem like she wanted to do a simple return for us, actually we came in to buy another lamp that would fit. She did the return after examining the lamp over and over and then she just gave me a receipt didn’t say thank you didn’t tell me if it was store credit or a gift card, no customer service skills what’s so ever! Won’t come back to this store

Do-​It-​Herself Workshops are a hoax. I don’t usually do Unilocal reviews, but this one deserves the effort. Advertised as «free» however, upon check-​in (with a emailed confirmation that states «free»), we were charged a fee. However, the unwritten policy (due to high demand) suddenly became, «if we stayed to watch, it was free, but if we wanted to participate/​build, we would be required to pay.» Don’t waste your time.

Do It Herself is a bait & switch! They tell you all over the website that is free & on your confirmation but it’s not. When you complain that they lied to you they tell you tough luck! Don’t waste your time!

Love this Home Depot! The people in the plant and flower section are super helpful. They ordered plants just to fit my needs and have them in stock for me! Everyone I’ve encountered is super helpful!

The best service ever!!! Thanks supervisor Jessica helps me out, with my poor English and long shopping list.

Two particular men in the tool rental section really made my day. Fernando and Jeff helped me with a sticky situation and Couldn’t have been nicer.
I was in desperate need of lattice to put up as a barrier for the kittens I’m fostering on my balcony. This was a little bit of an urgent matter. I purchased the lattice there in the garden department and headed to the tool rental to see if I could rent the tool to help me cut it so A) it would fit in my car and B) would be cut to the right size to be put up. Now, I’m a girl who can take on projects… but come to power tools, you’ve got me stumped. They were so generous and helpful and we got this situation taken care of!!! My kittens and mom cat are safe and can’t escape! I appreciate all your help guys!

Eric and David are two of the most unprofessional Home Depot workers I’ve ever met. Went to home depot for a couple of things for my house and one of the items need to walked up front for me. Eric said «we have a theft problem.» Okay that doesn’t make me feel like a customer. That was very offensive however I was not upset. When I got up to the front my chains were no where to be found and no one know were they went or who the worker was that was helping me. Once Eric approached he was very aggressive and did not want me to explain out load what was going on. He just wanted me to go back and wait for another chain to be cut. Like I was the problem, Home depot has come along way from it’s better days and is now hiring thugs like David who want to try and get in the customers face over a dispute. Hiring under experienced people for there tech departments such as lumber, gardening, electrical, and hardware. We are no longer getting experienced workers of the trade we are getting kids or retired people who are looking to supplemental there income. God knows home depot doesn’t pay well with there terrible benefits and compensation structure. I will not be going back to Home Depot any more Oh yeah by the way whats with the solar city guys hounding you at the door. Solar is good if you can own NOT LEASE!!! COME ON HOME DEPOT YOU FORGOT THE MOST IMPORTANT PART OF YOU DAY US THE CUSTOMER.

I’ve been to this Home Depot a couple of times with no problems to report. I wonder why they have 3 stars only. I also wonder if they care.
Well, I’m headed there and I will put them to the test.
2 hours later… I can’t complain about this location. The only thing that bothered me was the Solar salesman. My personal opinion «set up an information booth and if we are interested we’ll come to you». I’m shopping and I don’t want to be offered any services because I’m busy shopping. Anybody else feels like this?
Anyway, good job Home Depot people :-)

Let’s me start by saying I created a Unilocal account just that I could leave a review about the horrible experience my wife and I had at this particular Home Depot.
Last week my wife and I went to Home Depot in Ontario to purchase some paint for our guest bedroom. We walked into the paint department waited 15 –20 minutes for a employee to help us. Finally, a light skinned Hispanic female came up and asked if we needed help. As we began to tell her that we liked a paint sample that we obtained from another Home Depot, she rudely tells us to go home and get it instead of helping us locate the same paint sample from their sample wall. I couldn’t believe that she wouldn’t take the time to help us.
My wife and I eventually located the paint sample from their same wall and requested assistance from a young dark skinned Hispanic female who was standing behind the paint counter. While speaking to this employee, she was chomping on her gum and had no desire or motivation to help us. She was rude and took her time getting our paint as she continued to so socialize and periodically check her cell phone.
In conclusion, I literally live 3 minutes from this specific Home Depot so I’ve been there many times. Each time I go in I never get approached by an employee asking me if I need help. I always have to walk around to find an employee who isn’t busy. I will actually drive the extra 10 minutes to drive to the Chino Hills Home Depot because their employees are eager and motivated to help customers.
I will not be returning to this Home Depot again!!!

Today was my 2^nd visit to this particular Home Depot. During both visits, I experienced the worst customer service imaginable. Needless to say I will be driving the opposite direction and taking my business to the other side of town where there is a Lowe’s that has employees who were properly trained in customer service, not socializing with each other and messing around while on the clock.

Derek Fernandez the best sales guy ever always friendly always knowledgable always willing to go the extra mile. Great store clean organized very friendly and helpful staff from beginning to the end of sale experience by far the best Home Depot

I visit a lot of Home Depots through out the month and this was the friendliest, cleanest, most organized and helpful one that I have ever been too.
I really wish every store ran like this one does. My favorite part was when I needed to find a special order part for a kitchen and the guy knew exactly how to «fix-​it» without ordering that part. It was awesome. May have been the first time ever I got advise from Home Depot that was actually good advise.
Any chance I have I am coming back here

There are several Home Depots and Lowes in the Chino Valley/​Ontario area, and there are no surprises of what to expect from a merchandise perspective.
The thing that sets this location apart from the others is the customer service. I have dealt with staff in most of the departments within the store, from ordering appliances for my rentals to purchasing plants and paint.
The employees are consistently professional. It is clear management takes an interest in staff providing the best service. Although there are rare occasions when this Home Depot does not have an item, the customer cannot be beat.

There’s not much one can say about a Home Depot since every one of them is the same as the next, I really like this one here in Ontario.
Even though it is a few years old now, they still manage to maintain its cleanliness and modern look.
The staff is very friendly when explaining something and always take their time to help you whatever you need. I’ve come to this location many times and never have a problem with the staff.
Don’t hesitate to ask for help about finding a specific item, or else you may find yourself wandering the whole store for a long time. This place is huge, including their nursery !
My favorite aspect of HD is their return policy. It’s always good to have your receipt at hand, but if you don’t have one, they will gladly accept the item (s) in return for store credit AS LONG AS THE ITEM IS FROM HOME DEPOT with the barcode attached. Please don’t be shotty and trick them for money.