T-Mobile

I just joined my sisters plan with Tmobile. The customer service here was great. We worked with DeNique and he was AMAZING! He was very helpful, polite, knowledgeable, patient and had a great sense of humor. He didn’t rush us (we came in close to closing time) and he was willing to answer every question we had with a smile. DeNique is AWESOME and this TMOBILE store was more friendly than the Rancho store. Thanks again DeNique! #GreatCustomerService

Just serviced by James and the customer service is outstanding. Glad I came back here to get my phone situation resolved.

I am a new customer, yesterday I went into this store to exchange the iPhone that i had purchased only minutes before at the rancho store because it was defective. Immediately when I walked in I noticed that the store was a bit busy but I was eventually approached by a lady named Julie. I immediately explained to her the reason for my visit and that I should have a phone on hold from the rancho store since they had called that store in my presence. She rudely told me that she didn’t know who called or put the phone on hold but she didn’t think I was at the right store. I was super off put by her demeanor and it got even worse when i was asking the associate who was helping me (Cindy) about the condition of the new phone I was receiving. Julie over heard and cut me off mid sentence condescending the question I was asking the Cindy and not her. Bottom line Julie was rude af. I have 2 years of retail management experience and I would NEVER treat a customer the way she treated me. My suggestion is to go to the rancho store if you’re in the area.

Long story short, I went in to take care of some business at the register; I had arrived at the store in front of two separate groups of customers. While waiting in line at the register behind someone being helped, the manager-​on-​duty came out of the back room and proceeded to assist the two groups (the latter of the two sitting behind me in line on a makeshift small couch) with their inquiries before asking me If I needed help. Never before this experience, in a store that had only five customers in it, have I felt slighted (no matter how slightly) at a T-​Mobile location; and now I do have an appreciation for the locations that actually place customer names on a «waiting list» in order of arrival. (The next afternoon, I went to the Eastvale location, which had three times the customers, had my name placed on the list, and was helped within five minutes at the register.) The only reason I did not give this place one star was that I’ve had a couple of pleasant interactions at this location in the past, but definitely not on my most recent visit.

If you’re thinking of switching don’t do it. Customer service vice is fine but network itself is not that great. Data is slower and calls are always dropping. If you’re with Verizon stick with them. I go to the store for simple things and they can’t even help sometimes so yea.

Really really great customer service here they broke down everything to where I was able to understand I was with sprint for 10 years and decide to switch over to T Mobile they made it very easy for me to understand everything. they were very patient and very friendly it was my first experience and it was a good one. Traded in my old lease phones and got a good amount of credit back got the new samsung galaxy s6 Edge plus and to phone cases with the credit. They even gave us bottled water while we waited never had a store do that so I thought that was really cool. Highly recommend this store 4 upgrades

I walked into the store and browsed the phones for more than 20 mins. I wanted to upgrade. INot even one sales associate walked to me and asked to help. I walked out to the car came back to check on something before I leave. No greeting or the usual, «hello, we will be with you soon.» When this happens twice, it shows poor management. I lost interest and walked out. I have been to many tmobile stores in the past and the usual recognition of a client walking in is a practice.

Best T-​Mobile customer service ever. I came in to switch my SIM card from a T-​Mobile iPhone5 to a sprint iPhone 5s and the girl who helped me was super Nice and fast to change it. She also helped me transfer my contacts without me having to ask her. No charge just helped me out with a genuine interest to serve her customers. I think her name started with a c maybe Cindy? Thanks you for being so cool hopefully the rest of your staff I’d just like you ! Helpful friendly and genuine

The customer service at this t mobile is awesome. I got a new tablet and speaker from them today for just the cost of the taxes. I would come here again when visiting the Ontario Mills mall. I like the atmosphere and the friendly staff.

Very nice staff. Jenny (If iremember correctly) helped me and my wife with the jump program and even kept the last note edge reserved for us. We were offered drinks each time we visited this store. One staff even helped my 3yr old son running around the store tie his shoelace. I hope the store manager reads this review and at least give every staff a pat on the back for a very outstanding and consistent service they’re providing.

Excellent customer service from this team. Tried a few others but by far the best one I have visited. Lane was the one who helped us but all of the staff were very courteous and attentive. If you want an exceptional experience then I would highly recommend this location.

The guys are very unprofessional. Jesse wants to judge but yet he has HONDA emblems tattooed on him. I would not recommend business customers to go here. They act like they are only T-​Mobile store in surrounding area. I went in and felt like I was being interrogated after coming from verizon. It’s so funny when people try to be something they are not. I’m only saying that because they were not being very helpful at all even though they ported my lines from verizon and questioned me about paying off my EIP. I paid off my phones yes people actually have money to pay off EIP why would you question that.

Much nicer and more helpful than the one in the gardens. We waited to get our phones’ pictures transferred and they kept checking in on us and even offered us water. Very professional and great smiles, will def. keep coming to this T-​Mobile and not the miserable one in rancho.

This is my new favorite tmobile center now! The staff is just awesome! They kept things simple and to the point and actually were listening. They didn’t try to force me to buy a case or upgrade my plan. They gave me options and tried to pick what was best for me and my budget instead of what’s best for them. I’m glad I started coming here. It’s a little out of the way but it’s definitely worth it for real and down to earth customer service.

This store is a gem! I’ve visited other TMo stores closer to me, but always end up here — driving 20 minutes out of my way to assure myself any issues I have with my account or phone are resolved. The representatives have always been helpful from the associates to the managers.
Go here if you have to visit a brick and mortar location for any reason.