Rite Aid

Slow, slow, slow. Some common advice– when 11 people are in line at the pharmacy, CALL for BACK UP. You have two cash registers, use them! Instead of inconveniencing the lives of many people. Not only that, several employees prancing around looking for the right ice cream scooper wasting time.

I LOVE coming here for their seasonal items since they have a decent collection of spring items, particularly gnomes, yes garden gnomes people… don’t hate. They rock! And I’m becoming an avid collector of such joys

The slowest service I’ve ever experienced! And worse, the checker didn’t seem to care at all. I think of Riteaid as a «run in quick» for a few things. I literally stood in line behind 4 people and it took longer than 20 minutes! Insane! Unless you have time to spare, keep driving!

Cashiers ID #56 022 066
Time: 5:06 pm
I’ve never had a problem with this rite-​aid pharmacy. I go in, pick up my BC, I walk out. But after last night (Friday night), I can’t believe how they treat their more serious prescriptions! My father is a newly diagnosed type 2 diabetic who is going to be dependent on his insulin shots. After finally being able to leave the ICU, finally being able to come home we wanted to make sure he ate real food, but he can’t eat until after he takes his insulin. So my mom went to pick up his prescription from this location. First bad news, the prescriptions weren’t fully covered or not covered at all by our insurance; okay not their fault. We pay for one but the other she asks if the pharmacist can call the doctor then. She says no! She says no because they were GOING TO CLOSE IN FIVE MINUTES. So my mom asks what they were going to do about the prescription then? And the pharmacist responds «we were just going to try to fill it on MONDAY.» ARE YOU SERIOUS??? YOU’RE GOING TO MAKE HIM WAIT FOR HIS INSULIN SHOTS THE ENTIRE WEEKEND??? HOW IS HE SUPPOSED TO EAT IF HE HAS TO TAKE HIS SHOT BEFORE EVERY MEAL!!!
I’ve worked customer service before, even if you close in a minute, you’re still open, you’re still ready to help. You are a pharmacist, you are a medical professional, and yet you rather deny a diabetic help and possibly endanger him because you were too concerned of making sure YOU got out on time. You found helping to be inconvenient! How dare you!!! And now she wouldn’t even give back the prescription paper. Um excuse me, we need it back because now we have to drive all the way back out to Loma Linda to get his prescription because you were no help at all.
Never again with this place.

I love rite aid but not this store! First of all we call to refill prescriptions and they are rude! The pharmacist was very rude to us and they having a really bad attitude with us and I had to put her in her place because that was uncalled for and extremely disrespectful! We have never been so disappointed before! We will never go back to rite aid on 4^th street in Ontario again! We will be going back to Walgreens we don’t mind driving the extra miles because they’re very professional! This rite aid doesn’t even deserve 1 star.

Worst rite aid I have ever been to! Employees just let crack heads walk out with merchandise like nothing. Was I line to pay for my items when a crack head runs out with merchandise, the cashier just looked at him and said” I knew he was going to do that” REALLY??? I would rate them a zero if I could. If you want to watch crack heads stealing or crack heads dealing crack outside on top of the trash can, then this is the place to go to!

Overall the store is great, there always organized, the employees are so friendly I just wish I could say that about the pharmacy department… There sooo slow and on top of that there just so rude. It was one of the worst pharmacy experience ever!

If I can give this store negative stars I would. I had a slip and fall last November of 2014 right by the entrance. The floor felt like it was wet, that’s how slippery it was. My shoes had plenty of grip. Their claims dept tried saying it was my fault, which I knew they would. Only reason I didn’t she was because I had no broken bones or medical costs. There is no other rite aid close to me so I still go in there just to get what I need and get out. Everyone looks like slobs in there and to this day, the front entrance floor is still dirty

When i lived around the corner from here i came here to get my liquor its the cheapest place to buy
mom gets her meds here and the ppl are really nice

Danielle, suzzy, and tahn are all very friendly! They get the job done. Danielle always and I mean always goes above and beyond!!! She always looks out for us to save money. If it wasn’t for her we’d be paying more money than needed. The store us always organized but like others have mentions a bit overpriced. If you have the wellness card you’ll save. The ice cream is the cheapest in town. I, of course, can’t eat it due to my lactose intolerance but when I don’t care about the consequences, I eat a scoop or two which always hits the spot.

This place is ok but I would say the cleanest wish they would clean the floor s more often but other than that place is very convenient close to a lot of restaurants and grocery store.

The pharmacy was great. Had to go outside of our network for a prescription. Would’ve had to pay full price if not for the discount the pharmacist found. Quick and as painless as it can get.

Seriously one of the worst if not THE worst pharmacy.
Everyone seems to be slow as snail and not coherent !
There r signs everywhere saying that if u don’t get ur prescription u get a coupon or some money off and guess what? They won’t honor that !!

I love me my rite aid but the employees need to get it together and at least try to look like they wanna work!

I can care less about the rest of the store, because I come here just for the rite aid ice cream :) everything else in the store is overpriced!
but this is where i come for some cheap ice cream! despite how there has been a recent price increase, it’s still cheaper than baskin robbins, and it tastes better! :P
on valentines day or anniversary of break ups, i come here and get the pint (yes, i finish it)
one time it was really annoying though, the guy who worked there was all like, you arent gonna finish this. pssh –_​-​’ idiot! i’ll finish it EVENTUALLY *rawr*

idiots run this store… and I’m being nice!
Came in to return a lip balm I bought from another Rite Aid near my house. I had the receipt but the idiots do not know how to do a return with the right tax amount. Is it that difficult to refund back the same amount, especially with a receipt?! I asked them to make sure the tax is refunded correctly, but none of them knew how to do it! So in the end, I told them they can just have my nickel. None of them can do simple math! I had to explain to each one of them (Supervisor and/​or Manager~ amazing!!!) that since Ontario had a lower tax rate than LA county, where I bought the item, they need to refund me the LA taxed amount. One idiot even had the nerve to tell me then I need to go back to the store where I purchased the item. Stupid man.
The manager was so nervous after I told her how wrong they were, she made a bunch of notes and took down my receipt numbers and all probably because she wanted to be prepared to cover her butt when and if the Rite Aid corporate office contacts her. All I can say is that all these people are brain dead. No common sense what so ever.
Btw, the store looks really old.

Probably one of the worst pharmacies I’ve ever shopped at in my life. The pharmacy tech is really condescending, and they’re slow as hell.
The store itself is all right, but it’s ill maintained and the customer service leaves a lot to be desired. This store is pretty good in a pinch and has the run of the mill pharmacy/​store offerings, but I would rather spend my money elsewhere. And certainly so for the pharmacy, which has just pissed me off one too many times.