Pep Boys

I had most horrible service at pepboys in Redlands and San bernardino. so I was unsure but I thought let’s try pepboys in ontario wow great service and fair price for work they did I will go back to them for sure.!! the mangers at Redlands and San bernardino should be fired keep up the good work pepboys ontario ca

These guys lost my key to my wheel locks and had the nerve to try and charge $ 75 a tire and make me sign a waiver stating that if they broke or damaged my rim they weren’t responsible. Never again will I take my jeep to this pep boys.

I’m so disappointed in this place as a woman it’s already hard when you getting your car worked on because people tend to try to take advantage of you. Bought my car here to be looked at because I hear squeaking when my press the breaks. Over the phone I was quoted a decent price for my break pads like 209 and he had a coupon for 15% off. Just the front which is still ok. I take the car and get a call telling me the price would be 880 dollars to fix my breaks and rotors for front and and back. Needing new break pads on front and back I can deal with but not re surface the rotors but get new ones the car only has 53,000 miles on it. He start telling me I need new tires which I just got tires in November 2015. I don’t drive that much. So I take my car to
The Toyota dealer this morning just needed pads for front and back 172 for pads and 168 for labor with re surfacing the rotors I didn’t need new rotors Total 340. Smh is all I have to say about pep boys.

Would have been one star, but I did show up early for my appt. and they started on my vehicle early. That being said, I had ordered 4 new tires for my ’06 Expedition and requested the free alignment check, the tire install went fine, the alignment check revealed the drivers side front was slightly toe-​out. The price for an alignment $ 89, I declined and somehow the price immediately dropped to $ 59, declined again and informed the service manager that i was capable of doing a small tie rod adjustment to correct the toe-​out. At which point he yells out to the service bay to «take if off the rack» and my vehicle was done. He was obviously frustrated that he could not sell me on the alignment, I headed home, upon further inspection when I got home, I was pretty disappointed with condition they had left my vehicle. Yes, my wheels had some brake dust on them, they couldn’t take 10 seconds to wipe it off, they smeared in on the wheels, then the running boards at which point, whoever moved the vehicle in and out of the bays, stepped in it and tracked in on to my floor mats. Very unprofessional in my opinion. All this after they tried to over charge me, only a few dollars, from the online price, good thing I printed the receipt.

I had to go to this specific location because my car overheated. Be very careful, they try to overcharge where ever possible by adding charges for work they didn’t even do. Always ask for an itemized breakdown of charges and make sure you know what each charge is for. I only had a thermostat changed and they tried to add charges for a gasket (which was part of the thermostat package), coolant (which I didn’t need), antifreeze (again I didn’t need or authorize), disposal fees for the coolant and antifreeze (I never had those services). If my head wasn’t screwed on, I would have just believed everything they charged me for and ended up over paying by $ 100.

Arrived at the store today around noon and spoke to the technician that was supposed to complete my work «Jose». He stated that he was going to go to «lunch» would come back and my work would be done in two hours. I came back to the shop and noticed that none of my work had even started. I also noticed there were NO techs working on any vehicles; the shop was empty! I asked the front desk when I came back and they stated that Jose was still on lunch. I waited for an additional two hours for Jose to come back from his «lunch». He finally came out and said «he was swamped with work». This place is unprofessional and I would never bring my vehicles here or advise anyone else to bring theirs! I will be formally making a complaint against this Pep Boys shop!

I ordered a serpentine belt two days ago for which I paid for in full up front. I got a call yesterday from them stating that the part arrived. I was not able to go yesterday but I went today to pick up the part. No more part, they could not find it anywhere! Incredible level of incompetence at this location. No apology or anything either for their goof up. Needless to say I was refunded the amount, this location has just lost a good customer.

I work for the FAA, and being that this location is very close to ONT where we work, we used to bring our government vehicles here for maintenance.
They would frequently call directly to the agency that pays for this stuff (with your tax dollars) and recommend 4 new tires and brakes, regardless of what you brought it in for. The GSA (billing agency) would take them at their word with whatever lie they fed them, even after we expressly told them to ONLY do an oil change.
So not only were they replacing parts that did NOT need replacing, they FOR A FACT replaced one of our van’s that had newer tires with old, used tires. They also charged full price and claimed the tires they put on were new. They were clearly old and used.
I don’t know how they treat private customers, but they had no problem abusing the tax payers money and ripping off the federal government.

Went to this pep boys for an emergeny. Victor a staff member there was rude and unwilling to help. Took my business somewhere else. If u go to this pep boys for help do not have Victor help you. I wouldn’t call it help. Go to Pacific Tire Inc instead on 1015 E Holt.

Great customer service, time frame is always on point, quick and very helpful… drive from Fontana just to have service done here

Went on Saturday, October 31^st at 9am to get my car smogged. Guy at service counter said the smog person came in at 10am and I would be the first car. It took them 45 minutes, they were using a mirror to look at my engine underneath and under my car and I never saw them do the smog test. I walk in after they pull my car out and ask them what’s going on. They say they can’t find the egr valve and it appears to have been removed or tampered with. I tell them there is no way possible, my car just went to the dealer last week for an oil change and the dealer is the only ones who work on my car. The guy started doubting himself and said well I won’t fail the car for the smog and I won’t charge you; take it somewhere else, maybe we just can’t find it. I took it to Eastland Tire in Covina… guy lifted the hood and pointed immediately to where it’s located visibly in the center under the hood. After Eastland Tire smogged and passed my vehicle in under 20 minutes, they tell me Pep Boys failed my car and marked it as tampered. Don’t take your car to Pep Boys, they are inexperienced and liars!!!

Go in for a smog check and leaving with a broken window.
Window functioned perfectly when I handed over my keys.
Worst customer service I have ever experienced.
Adrian Rosales, the location manager actually refused to give me the name of the regional manager.

Excellent service from the team at this Pep Boys location, I have been taking my work truck here for 5 years and shopping at Pep boys for 10 years. Every 5,000 miles Dion and the team handle the service for my work truck professionally and in a timely manner. Be sure to ask for Dion, he will take care of you and make sure your experience is great. 120,000 miles on my truck and it still runs like a champ :) thanks Dion!

There are some things I don’t use Pep Boys for. Well I drive a 750li and LR3, so they don’t do everything on these cars. But what is within there expertise is maintenance. And honestly, they do a fabulous job. Yes, they tell you everything that is wrong with you car. Lol. You’d be upset if your car malfunctioned afterwards and they failed to mention something obvious. It’s their job. They have more than been helpful and gotten me outta many jams, thanks to their very friendly hours. Thanks, guys! And thanks to Kirk for his professionalism and common courtesy.

My husband recently had a bad experience here and cancelled the repair work being done. My husband mentioned that he was going to leave them a bad review on Unilocal for how horribly he was treated. A man who referred to himself as the manager, Kirk Robinson, told my husband that he was going to call my husbands work (because my husband had his badge on cause he just got off work) and report him to his supervisor with false info intentionally to get him in trouble. We contacted the corporate office (and the police department) and two regional managers came to my husbands work to apologize to him and give him the refund that he was overcharged.
We would gladly give this place another chance if they fired Kirk Robinson. He has no professionalism and shouldn’t be working with the public since he obviously cant seem to handle the pressure. BTW– whoever the person is «Joe D.» who has been responding to people reviews on here with advice to email pep boys is not a representative of this company according to several area managers and the corporate office. We asked them who this guy is and everyone has told us they have no idea and that they would look into why someone who doesn’t work for them is responding to be people on Unilocal

Went in for a last minute oil change before leaving for Laughlin tomorrow. Victor was my service writer. Very polite, professional and courteous. He quoted me an hour wait time but they were done much sooner! Do yourself a favor and print the online coupon … 21.99 for oil change, tire rotation, fluid topoff… Awesome! They lost a star for not resetting the oil change light :-(

Making our way to Lake Tahoe and our tire completely blew up on the freeway. Luckily, we were very close to this Pep Boys and we were able to buy a tire and have them change it. We were helped by a really nice guy at the service desk named Dion. He checked out our car and talked with us about our trip and our day so far. He was super cool and very friendly and it almost made the fact that our tire blew out okay. If anything like this ever happened again and we were close, I’d come here. Dion made me feel very comfortable and I enjoyed him talking to us.

Brought my 2000 Ford F-​250 in for regular maintenance. While in it was suggested that I consider Transmission and differential service as well as a $ 15 free brake inspection yes I said $ 15 free brake inspection. I agreed to the work and went about my day. When i returned for my truck after several hours the work still had not been completed. After another hour and a test drive (through the parking lot) my truck was returned to me. When the service advisor returned my keys he offered no explanation of the brake inspection. I had to ask for the results then had to ask for the $ 15 to be removed from the invoice as he had told me when i dropped it off they would inspect the brakes for free since the tires would be off for a rotation.
Five days later (Saturday) I am in my truck when I inhale a strange odor and several people are waving at me. Turns out transmission fluid was pouring out of the bottom of my truck leaving me stranded in the middle of the road. After several minutes on hold with Pep. Boys it was suggested that I call the customer care line to arrange a tow. After a short conversation with a customer care agent i am told I need to get the truck to the nearest Pep Boys for inspection. Once i arrived at the nearest Pep Boys (Downey, CA) and explained my situation i was told before any inspection, or even asking when i had service or where i was told that this was not a «Pep Boys» problem as they do not work on transmissions. The service advisor suggested I take the truck to AAMCO! After explaining that I was told to bring it to the nearest Pep Boys he told me that he would have a technician look at it.
Here where it gets really interesting. The tech gets my truck in the shop, puts it on the lift, walks under, looks up, walks to the service advisor and says this is not a Pep Boys problem. They suggested that I contact the Pep Boys where the service was performed to get a resolution. After pleading with them to help me they haphazardly agreed to contact the manager in Ontario, but would not be able to do so until Monday. I arrange for a ride and leave my truck behind.
Expecting a call Monday was a mistake. I had to call both Pep Boys locations twice before driving to the Ontario location to speak to someone face to face. Of course this proved to be a waste of time as the manager was either out if the store or on a lunch break. Finally on TUESDAY at 10am I get a call from the manager in Ontario who reports that he knows nothing about my situation but will look into it. After another hour he calls back reporting to me that it is impossible for Pep Boys to be the cause of the leak, because they don’t actually service the transmission. That right they charged $ 150+ dollars for a service that they don’t offer! He explains they use a machine to suck the fluid out, then simply re-​fill it. When I questioned this he asked me if I were a mechanic or if I Know how transmissions work. I could see that he could care less about my problem so i made arrangements to have the truck towed to another shop. After about half an hour of looking over my vehicle the found that the transmission dip stick tube had been broken off at the transmission. Imagine that… I will never have any work done at Pep Boys ever again. I will be contacting the B.A.R as well as taking them to court for lost time and damages.

I decided to come here for convenience. It’s right by work so I could just drop off and pick up when I’m done so in the way of taking too long, I didn’t notice it. If they weren’t done before my work day was done then of course that would be another story.
Truck got 4 new tires, oil change and new brakes. I’m happy with the service and my interaction with the people there.

This place is a big FAIL! Brought car in because heard a grinding noise coming fron the rear brakes/axle…they were unable to remove one of the drums but checked the other and they could not see anything wrong and that «we should be fine driving it»
Couple days later one of the rear wheels broke completely off!!! Luckily this was at a very low speed on a residential and not on the freeway or something! My daughter could have been killed!
Anyhow the problem was a broken wheel bearing which they should have caught when they did inspection (was wheel they were able to chk by removing drum)
And further more… i spoke to a real mechanic and he said they should have never told us «we should be fine driving it» if they werent able to inspect 100%
I will never do business with pepboys again!!! I wouldnt even trust them putting air in my tires!!!
ADDED 3/6/16…decided to give these idiots a chance to redeem themselves… another FAIL!!! Made Appt for sevice today at 2pm… get there only so I can get told «sorry, we’re short on Techs today»…REALLY??? you couldve at least sent or called me with a courtesy saying you are unavailable to chk my car!!! But NO, i drove all the way to your sorry ass establishment only to be turned around!!!