Nestle Toll House Cafe by Chip

The old lady there was very rude to me when I asked her for a cup of water, she should take customer service classes or something. I’m never going back there again! This isn’t the first time she’s been rude to me like that either, I’ve had a problem with her before. I believe this problem should be fixed because I don’t want to stop myself from going there whenever I’m in the mood for something sweet just cause I feel intimidated by her. This is my go to place and now I don’t think it will be anymore.

ABSOLUTLY TERRIBLE, I wanted something sweet and small while shopping so my fiancé and I stopped in the cashier was terrible and didn’t want anything to do with us (look I get it retail sucks but you signed up for it) he just kept asking us are you done yet? Like 5x once we finished it was super over priced and the cookies were stale and terrible.

I give the Nestle café 1 star due to terrible customer service, very high prices and bad boba. The only reason this review wasn’t done the day we went there is because I have been waiting for a response from corporate headquarters and the franchisee.
My son and I were shopping at Ontario Mills on June 15 and he ordered a boba at Nestle Café. The prices were not posted. I was very surprised when they rang it up and it was just under $ 6. We pay between $ 3 and $ 4 at other places. My son said the boba did not taste good. He looked underneath and saw what we thought was mold on the boba. We had only walked 2 doors down so we returned to show the workers. They said this was normal. We informed them we had never seen anything like this on boba before and that it didn’t taste good. They said it was Nestle’s policy not to issue refunds. I informed them we only wanted a new drink. They said they couldn’t do that. I asked for the manager and they said that the manager/​franchisee was on vacation.
I immediately wrote an email to Mark Hutzel at Nestle’s corporate headquarters and the franchisee. Mr. Hutzel responded apologizing and stating the franchisee would be in contact me. It has been 2 weeks and no response. Additionally I contacted Mr. Hutzel again and informed him that she had never reached out to me. No response from Mr. Hutzel. I will never go to another nestle café or purchase their water or other products.
I will edit this review to add the pictures of the drink when I figure out how to do that.

I’ve only gotten the taro smoothies with boba here a few times & it was fine.

The manager of this place is the most aggressive person that you’ll ever meet in customer service history ever! It’s like she wants to jump from behind the counter and beat you up if you’re not happy with your drink. I got the coconut smoothy, it was disgusting and the Boba super old and hard. see will never give you a refund just FYI, that’s what she told me. After I demanded a refund, she told me that she’s not obligated to fulfill any of my requests when her employees have fun with the guidelines of the handbook on how to make the drinks. Even though she wasn’t present when her employee was making my smoothie. This place should be shut down!

Rude employee … The worst service ever… Fake smoothies made from juices which suppose to be made from real fruit

I ordered a full cookie sheet cake and a cookie platter for my daughter’s sweet sixteen party, the decorator did a great job with her theme (masquerade). Everything was delicious and the brownies I ordered are absolutely the best I’ve tasted. The staff was very nice Everytime I called in or visited this location. Both decorator and owner/​manager waited late on the day I picked up to make sure we were satisfied. I have patronized this location for years and have ordered cakes on several occasions, one of my family’s absolute must haves when we are in the area. THANK YOU LADIES!

Rude owner. The cookies were stale and nasty. We got a tiramisu cake too, that deff was much smaller than the display. When you took a bite of the cake you end up choking on the over excessive cinnamon. It’s pretty sad when they have a sign that says no refunds or exchanges. They obviously don’t have quality desserts, if they need that sign in order to keep there money. Never going back!!!

This store is definitely ridiculous! The name of the item is confusing. A coconut turns out to be slush! But slush is not mentioned in the menu. Besides, a cup of hot water is charged $ 0.25. That’s not friendly!

Pure filth! Owner is absolutely the most rude person I have ever met. Over priced is an understatement. The «freshness» of product is far from fresh. Cookies are old and stale. But hey what do expect for $ 4.99 per cookie. The Boba was old and mushie.

i was disappointed to learn that gloria jeans no longer has a kiosk at ontario mills, so i tried nestle toll house café for an alternative
the frozen turtle mocha had whipped happiness and was quite yummy! it’s a nice alternative to a starbucks frapp
the peanut butter cookie cup was good for the first 2/​3, but a bit sickeningly sweet for me by the end
the service was pleasant and cookies are buy 2 get 1 free!~

The owner was rude. I almost decided not to complete my purchase. He was offering one free cookie for every cookie purchase. I was buying two cookies, so I should get two free — per the sign he was holding when I walked up. He tried to give me only one free cookie. I asked for an oatmeal/​chocolate chip and he said they were out. There were clearly about a dozen on the shelf. The girls working at the counter told him they had those cookies, and he tried to tell them they were out again. I told him that he had plenty. One of the girls brought them to me. He was a jerk. He also didn’t want to accept my Amex card, so I had to use another. I will never buy from him again.

These cookies suck!!! I went one time and was very disappointed not to mention the employee was an idiot and not friendly. Don’t waste your money or your taste buds. Go to Mrs. Fields Cookies instead.