Finish Line

I had a great experience here when I came into get shoes. When I was there I dealt with Ritchie who was super helpful. Helped me get my size shoes after looking through a few colors as well as looking up what other stores had in certain colors. At then end I got the shoes I liked and some shoe cleaner. I will shop there again.

Got good service. When I asked for a 10.5 and they didn’t have it the guy asked me if I wanted him to call and see if maybe another store had it. I ended up getting a 10 and it fitted my husband fine. They did offer to help, the got me what I needed quickly and ringed me out quick :-). Don’t know what else ppl want from a shoe store.

We all end up in the retail stores because we have to try on the shoes.
I went to another Finish Line store in Victoria Gardens. The sales people are aggressive in both stores. Its really hard to find a product when they don’t know anything about the products and they haven’t the slightest idea how to properly measure your feet. After you buy a product, they try to load you with more trial subscriptions and junk mail.
Just another public merchandising company selling stuff they don’t make and can’t even properly train their sales people with product knowledge.
Shoes are important. They aren’t fashion statements. What’s with the loud music, pushy sales people, and lack of knowledge on products? Am I in a night club or an athletic merchandise store?
Try Fleet Feet. The salespeople are trained on the products they sell.

Honestly this place was kind of running hectic but the problem being I went during the week on a Tuesday. I approached the young lady about getting my shoe size, in a product that I had visited a the store in Victoria Gardens but they did not have in stock, then they (Victoria Gardens) stated Ontario Mills had in stock and in my size. So, I proceeded to ask them that if they had the shoe in stock, they had to find the shoe but they seemed upset that Victoria Gardens had told me they had it in stock. Now I explained that I had to purchase the shoe and needed some assistance (applying winner circle rebates) if they could call customer service to sort the issue out. The young lady was inexperienced in the issue she calls the manager «Santos», I had some relief thinking he’d be more of assistance. That was not the case, I explained it to him thoroughly what I wanted to be done and he proceeded to charge me for the shoes. After I explained to him that I did not want to be charged the full amount as I had winner circle rebates why didn’t he apply him, he replied well did you just want to the return the shoes with a smug look on his face. I just took the shoes left and went to the store in Victoria Gardens in which the staff is a lot more helpful. I would not visit this store ever again, to see a manager act immature and inconsiderate fails to make me acknowledge why is he a manager and why is he working with people if you have horrible people skills.

Recieved remarkable assistance from sales associate. Found to be very knowledgeable and helpful. Anthony was great… Purchased a pair of shoes with remarkable fix for the need we had. I will definitely return to purchase more.

Now a days it is quite difficult to find good old fashioned customer service; I was just at this store and because it is Labor Day weekend it was quite busy; I walked in front of one of the employees while she was on a hurry to the back to assist someone else, she cut me off on accident and she politely turned very apologetic, you don’t see these kind of manners anymore. A young man later approached me asking if I was doing ok and let me know not only with words but with body language that if help was needed they were there to help. Just my personal experience today.

Maybe i just got the lame Sunday crew but i had to search for an employee, she came back with an 11 after i requested an 11 ½. twice. I attempted to take the shoe from her to try it on, was told they couldn’t because it’s «policy» then just set it on the ground. tried to run my credit card on her pda and couldn’t.
I wouldn’t go here again.

I been coming here for afew yrs now. They update their shoes pretty often to get the latest.
That problem is that they don’t have much selection at any one day. Also there’s always a girl there that I think is the manager, but she is very rude but always has a fake smile on her face. Can’t stand that girl. Seems like they always get new sales people there, most not very experiences, so u need to know ur sneakers

They never seem to carry a size 10.5 everytime I find a pair of sneakes that I like and truthfully other then there college sweaters they sell here which are good quality ones at that and a great price during Christmas I never find what in looking for they don’t update there selection often I think they got the same shoes from last year.