Bitetto Tow & Service

To: Shannon Jones, General Manager, Bitetto Tow & Service
Re: Commendation for your assistance to Korean War Veteran Lee Walker
I write to salute and commend Bitetto Tow & Service for going the extra mile, so to speak, in aiding Lee Walker, a much decorated Korean War Veteran who had a very bad experience which had a good ending due to Bitetto Tow.
Lee Walker, now 85, awoke on Thanksgiving Day to discover his car wouldn’t start. He called AAA, and Bitetto arrived to jump start his car. However, it turned out the problem was much more complicated, and his car had to be towed to the dealer. The dealer advised that repair would take some time.
Walker, who is now 85, and lives very frugally on a fixed income, was greatly concerned to be without transportation. Among other things, Walker is a member of American Legion Post 79 Robert J. Castillo Memorial Honor Detail at Riverside National Cemetery. Mr. Walker spends hundreds of volunteer hours providing dignified military funeral services to his comrade veterans, and in other volunteer services. He also would be unable to make his appointments at the VA.
When Bitetto GM Shannon Jones learned of this, Bitetto arranged for transportation for veteran Walker while his car was being repaired. More specifically, Bitetto rented a car for Mr. Walker’s use, and towed the rented car to him. When his own car was repaired after some delay, Bitetto towed his car to him, and towed the rental car back.
Lee Walker, who like so many veterans of his era never complains and never seeks thanks or special recognition for his service, was surprised and very appreciative of Bitetto’s voluntary, unsolicited beneficial actions. So are we, his comrade veterans.
Bravo, Bitetto Tow & Service! Many thanks for such great and generous service by Bitetto to a veteran, Lee Walker, who has given great service to the Nation in war, and in peace.
Rees Lloyd
REES LLOYD, Attorney
copy:
Eddie Blankenship, Commander, American Legion Riverside Post 79, and District 21; and,
Paul Arnold, Captain, Robert J. «Uncle Bobby» Castillo MHD, Team 12, RNC

Why even be in business? You don’t answer the phones. Bitetto’s has no issues leaving a AAA customer stranded in a bad area for 2 hours waiting for service. and Bitetto’s definitely has no issues cancelling the call with AAA after 2 hours. due to «high volume»
Well, try this out at high volume: You neckbreathing idiots should be nowhere near a tow truck or set of keys for that matter. If you cant answer a phone or have the decency to respond to a call that you accepted. you deserve zero stars. Lucky for you however, the default is 1 star. One fat, ugly, dirty brown star. It’s more than you deserve.

We broke down on the way to Palm Springs. The worst possible timing. Finally getting away and the car breaks down. However an angel named David and his tow truck arrived extremely quickly to save our time and vacation. He was so empathetic and accommodating providing such good service and support. He towed my car quickly and professionally. Truly the best tow service I’ve had.

Matt was a fantastic driver. He was very accommodating and helpful. You could even say I was TOWtally satisfied! Awesome services.

AAA sent this company to tow my truck which was fine, they towed it to my diesel guy and all seemed good.
I had a shimmy in my front end and thought the tires and alignment needed to be done so I took the truck to the shop for the work and it was at that time I was told the steering stabilizers had to be replaced, so I needed to see for myself, I don’t take anyone’s word any more. What I found was the tubes crushed and one shaft bent and knew exactly how that happened, the tow hook used to pull my truck onto the flatbed.
I had what I believed was a rep for this company call me [complaint through AAA] and I was told that they were sorry and the guy told me he was sending me a check for the replacement parts. I ordered them and I INSTALLED THEM, installation should have been covered, NOT. This was about a month ago that I was told I would be paid for the damage, NOT.
Although the tow service was good the rep for the company simply should have accepted the complaint from AAA and not called with the offer to pay for parts. I would have never put this review I am now doing.
This review is a result of being told that I was to be reimbursed for the damage. I think companies should stand behind their word, I stand behind my word when given and always have.
I can’t give better then two stars because the whole service is what makes a service or company in my opinion worth a good rating. Honesty, Integrity these are things companies have put aside because they expect us to just accept what they offer and what they deliver.

Saved the day again!!! Car died at car wash and I called triple aaa, they sent out bitettos who is our local tow service around here. Eduardo helped me out, got my battery replaced on a pro-​rated deal for a price better than doing it myself. Thanks so much!!!

My truck died, and after an AAA call Mark from Bitetto was dispatched. He arrived timely and was both professional and friendly.
Due to the specific situation of my truck Mark had to work HARD to get it on his truck and subsequently offload it at the repair shop. Throughout these difficulties Mark remained calm and friendly, and never gave a hint of the frustration anybody normal would have in that situation.
Very appreciative overall of Mark’s efforts and service.

Called AAA this morning to have my car towed, AAA promised a truck within 30 minutes. Approximately 15 minutes after my initial phone call, Matt from Bitetto pulls up. Matt was very nice and helped me with my 4 year olds car seat. He got my son and I situated in the tow truck and then worked on bringing my car up on to the truck. When we arrived at the repair shop he helped with the car seat again and made sure we were taken care of first. Thank You Matt and Bitetto for the wonderful service!

Twice in the past year I have had to use AAA and both times they sent out Bitetto — these guys are fantastic… in particular Ted, who just happened to be the driver both times. He drives the battery truck.
I needed road side service in May of 2011 and he installed a new battery-​mine was a MESS… he was polite, knowledgeable and extremely well mannered.
This afternoon bingo-​same thing… called AAA and again Bitetto responded and it was Ted. He said «it doesn’t happen often, but you might have gotten a bad battery» Well I did! He changed it-​I have a new one-​completely under warrantee and I was on my way.
This place is superb and it appears they also take a great deal of pride in their customer service!