AVR Ontario

Worst rental company! They don’t know anything about customer supportiveness. Their employees are way too rude! They charged me 24 bucks extra just because I was couple of minutes late in returning the car. Moreover the car they gave me was old and damaged. Roaders were completely gone on our way to san jose and I had no other option but to drive it for another 300 miles to get it changed. They might be cheaper than other rental companies. However, I would prefer better service rather than paying less to this AVR company and wasting my time trying to get help from these people!
It would be greatly appreciated if somebody from this company could contact me directly here. I have tried calling the customer service and report this issue with them. Even they are not responding back! Look forward to hear from you, Mr. Sunny S. from AVR Ontario.

First I just wanna say all the girls behind the desk were extremely A1 quality service receiving and dropping over van. Expected old but gave me much better van. Thank you AVR for making our trip comfortable for us, and will be coming back for derive in the future!

Never use this car rental. It has false advertisement and dirty cars. You will probably pay more just in hidden fees.

Very satisfied with the customer service here. Our Rep was knowledgeable and went above and bound to help us with the process of completing our rental we set up online. She was helpful in explaining insurance policies through AVR and the third party and saved us a lot of money vise we were not going to covered by there party inc awe of an accident.

I’ll begin with some objective observations. They seem to have a nice fleet of vans, and while I was there, a couple of customers seemed to leave with no problems. So, if you show up at their physical location, I imagine your experience will be similar to theirs which seemed positive.
For me, the experience was infuriating to say the least. I made the reservation with «Ace Rent-​a-​Car,» through
. As it turns out, Ace is a contractor for AVR. The first thing that happened was that AVR did not want to honor the price quoted on my reservation. I figured their interest would be in keeping the customer they had, but instead they seemed more interested in finding where to charge $ 20 more, or $ 50 more… all the while presenting it as if they were doing ME a favor! After arguing, they agreed to honor the booking price.
So, a one-​star rating just because of a little haggling? No. Then came time for insurance, which I had paid online with Expedia. Turns out they have a different insurance system, and if any damage occurred, I would still have to pay out of pocket and then settle with Expedia.
After losing those 40 minutes of my life, I canceled my reservation with them. It seems like contracting out for reservations gives them the perfect excuse to obfuscate and attempt to get a little more money out of you. Needless to say, I will not be back. Booked with Alamo immediately after and got a better deal… no headaches, no arguments, no changes.

Unilocal should allow people to leave a negative star rating. This place is horrible. I booked a van through Expedia and was charged a lot more than what Expedia showed. My rental was for two days with unlimited mileage but when I got there, the rep. told me if I wanted unlimited mileage I had to add on an extra day. I ended up getting that extra day because I was already running late to where I had to go and I was driving pretty far. After my card was charged, I noticed different charges that I didn’t agree to. I tried to contact the rental company to discuss the charges but I kept getting their voicemail. I finally called back the day I returned from my trip, and customer service told me they would forward my complaint to the manager but there wasn’t much they could do. Are you serious?! So I called Expedia and they resolved the issue right away. I forwarded my receipt with the charges and the Expedia rep told me that the company should have honored the Expedia price. It even said «UNLIMITED MILEAGE» on my Expedia confirmation email. Expedia had apologized for the bad experience and would get in contact with the company. They issued the refund for the difference. When I went in to return the van, a customer service rep. came out to tell me to move the van. I explained to her that I was running late and then she rudely yelled at me saying «GIVE ME THE KEYS!». I just gave her the keys and went into my car. I will never book a van from this place again! I was extremely stressed out during my trip because I was charged double for this stupid rental & their customer service is HORRIBLE! They shouldn’t advertise a price if they’re not going to honor it! Horrible! Horrible! Horrible!!!

OK so now it’s been 5yrs now renting from AVR Ontario and still the same customer satisfaction is guaranteed. I have other choices to pick from but I still drive down the hill from Victorville to the Ontario location. Make sure you speaker to Cheira or Ashley for your reservations. Keep up the Good work AVR.
God Bless You.

Great customer service here. Alexis helped me get the best rate for my 1 day rental on Cargo Van.

First time renting from AVR and I could definitely say that I’ll be renting from them again. Rented a 15 passenger van, very comfortable, clean, easy to drive, bluetooth for handsfree driving, overall great vehicle. Personnel working there are great, very attentive and helpful. I was there 1 hour early to pick up and they cleaned the van as quick as possible so that I would not be waiting so long. Alexis and Ashleigh… awesome employees, greeted with a smile and very helpful and nice.

I rented a 15 person van from this company twice and both times I was extremely satisfied. The people who speak to me on the phone are always nice and they are very understanding of situations that arise at the last minute. I highly recommend this company to anyone looking to rent a van for a trip.

Cheira Thank you so much for quick and easy check in and check out. Cheira also helped with lowering our final bill by offering different packages.
Great experience, interesting location.

Friendly and fast staff. The van we rented seated all 6 adults nicely. They were able to give us a 2013 dodge caravan. My only complaints are that I wish the chairs were a little more comfortable for a long drive and the windshield whippers were no good in the rain, dangerous!!! Also the left passenger sliding door didn’t close with the remote :(Overall the car was a great deal for the price compared to most care rental companies. Now I know where to come if I ever need another van.

I I rented a van from avr brand new ran fantastically and they were so accommodating if its a great location I just can’t begin to tell you how much I enjoyed made my experience so pleasant and I would definitely use them again and recommend them to anyone

After renting a 15-​passenger van for a 1-​week vacation in San Franciso, AVR Call Center Specialist Michelle emailed us and inquired about my experience. And so, here’s my reply.
Hello Michelle… the service was great and you were very professional. The van runs great but noisy and filthy. I have to cover up the stained seats with blankets. The noise may be alleviated by replacing the rubber seals on the doors and windows. I think most of the noise came from the passenger side double doors.
I hope this helps. Frankly, I will refuse if you rent me the same van next time.
Thanks.

Ghetto location but functional. Location is a dirty little hole in the wall but the vans are new and inexpensive. We rented a 15 passenger for 10 days and put 2,400 miles on that poor sucker. We had a giant Ford van and averaged 16 miles per gallon. The kids loved it as an affordable alternative to a motorhome. The van was 1.5 years old with 47,000 miles so they are getting plenty of use.
I will definitely rent here again.

We used them to rent a 12 passenger van for our friend bonding trip. Had to work thru some issues, and they were very accomodating and professional. Besides all of that, it was also good for our pocketbook, their rates were great. We even had to return after hours, and had no issues. The van was clean and ready for us when we arrived. Thank you everyone that works at AVR Ontario.

I should of looked at reviews before reserving from this place, wow what a disgrace from here!!!
I have more than 7 hours waiting for my vehicle to arrive to deliver to my location because the van I got have problems! So I’m stuck have to get to work. And have no car– person bringing me the car doesn’t answer my calls and she is like another 2 hours away. Phone calls keep sending. Me back and forth back and forth. Like this is no unprofessional!!! My reason for this review — this could been avoided! But they choose to waist all day!

Worst rental place. It’s decrepit, they screwed up my reservation twice, the bathroom looked like a place where they kidnap and kill people and the phone operators can form a full sentence.
The prices are low but it’s 100% NOT worth it. Go to AVON.
The surrounding area is also littered with sum rug addicts.
BEWARE!!!

I rented a 2014 Dodge caravan from AVR it was a great rental car. It had tinted windows, aux adapter, CD player adjustable back seats, the air worked great, and the best part about it– it fit 7 luggages. Everyone was super comfortable.
The staff was extremely friendly & they were able to answer all my questions and I never left on my trip to Las Vegas without a question being answered. Oh and they even give you unlimited miles & hour extra to drop the car off without additional charge.
Thank you again AVR. I would definitely recommend you to family & friends!!! In addition– The prices are fantastic. I will be renting from you again.

I gave myself a cooling down period before I posted this review; because at the time this happened, I was seething. No one makes rational decisions when emotionally charged. Now that I’ve had time to think about the incident, I decided this review was worth posting. Hope you agree.
My brother-​in-​law and my sister rented a van from Airport Van Rentals in Ontario, CA for a Fourth of July family trip. We planned a full schedule of swimming, hiking, BBQ’s, horseback riding and more at ‘R’ Wild Horse Ranch in Platina, CA.
We loaded six adults and four children (ages 5, 7, 9, 11) and all our gear into the 15 passenger van. From the start of our trip in the Circle City, the trip was bumpy (literally). We made it out to Phillips Ranch and the bumpiness coming from the rear axle of the van was harsh and did not subside.
My brother-​in-​law decided to stop and get it checked out. We pulled into a very reputable and nationally known auto shop. After an hour wait, the tech that checked the van said the rear shocks were worn. He said the trip could be done. The condition of the shocks did not present any danger. They would be annoying, mostly; but we could continue our trip.
Back on the road we went. We made it all the way to Sylmar and the right rear tire blew out. Fortunately, we were near the Yarnell Street off ramp and my brother-​in-​law limped the van off the freeway. We unloaded the gear to access the spare and jack. Lo and behold… no jack.
My sister placed a call to AVR to ask for assistance. After explaining the situation to the customer service rep that answered the call, he said, «Please hold, I need to speak with my manager.» Twelve minutes later he comes back on the line and said, «You need to bring the van to our Westchester (near LAX; never mind that we were on the opposite side of the valley) location so we could exchange it.» An awkward silence, «Okay, ummm… the right rear tire is blown, and we DO NOT have a jack to switch it out.»
Needless to say, my sister nearly had a brain aneurysm. The manager finally got on the phone and said he was going to send someone to replace the tire. He wouldn’t be able to replace the van because they did not have one similar to our rental. He then told my sister he would call her back in 20 minutes to give her an update; 45 minutes later he calls back to say help would arrive in 20 – 30 minutes.
Guess what? Two additional phone calls and ¹¹⁄₂ hours later, a rather plain looking Ford Escape pulls up, with a very clean, well dressed young man behind the wheel. He was there, he said, to fix the tire. No offense to this young man, but he showed up unprepared for the task at hand and without the appropriate tools.
He began to raise the van with the undersized floor jack he’d brought, but he neglected to chock a tire and the van fell. The jack got stuck under the axle. My brother-​in-​law and I had to help him. So, an hour and fifteen minutes later we had a new tire on the van. Four plus hours on the side of the road with four cranky kids, a few rattled nerves, under the blazing sun, and 100 degree heat! Not our idea of a great Fourth of July trip. Thanks AVR.
As you may have guessed, we turned around and went back home and went to return the rental. Here comes the clincher, initially AVR REFUSED, REFUSED to refund my sister for the rental. Wow! Eventually, they did give her a full refund, but not without protest.
Too bad we had this horrible experience with AVR; because we have rented vans from them a few times in the past and never had an issue. Not sure if we will ever rent from them again.