The people are nice when you are spending money, then it all goes wrong. 1. Appliances delivered late, never called to say they weren’t coming. 2. Fridge microwave and stove arrived damaged. Stove still not replaced or repaired 3 weeks later. 3. Told custom shades were done and ready to install. When installer finally available two weeks later discovered half hadn’t arrived and two were wrong size despite Paying for custom measuring service. Now due to materials shortage won’t have replacement for one additional MONTH 4. Customer service terrible. Pleanty of «oh, yeah, that’s not usually what happens». No compensation, no apology, just more talk that doesn’t materialize. If I don’t call them, they never follow up with me. My dream home has a dented stove and garbage bags on windows. Maybe lowes is better, not many options out here, I hate you forever Home Depot.
Leigh R.
Tu valoración: 2 Oneonta, NY
We’ve all heard the jokes about how hard it is to find an employee at Home Depot. Not here. I don’t know if it’s because I’m a helpless women, but with the exception of one employee(whom I’m not sure even still works there), everyone seems to think I’m a complete idiot. Every aisle, an Orange Apron is asking to help, even if I’m going briskly past with an «I know exactly where I’m going» attiude, or am actually in the process of taking the item down from the shelf. If you’re carrying something heavy and walk right past the carts(because we don’t need no stinking carts), the Aprons kindly point out the carts and ask if you need help with getting one. Do they think we’re blind or stupid? Also, if you buy an appliance — even if it is not the floor model — check to see if the box has been opened. Ours had the entire bottom cut off and reattached with cable ties, and when we got it home, pieces were missing. Retuning it was a whole… thing, and one of the Aprons had the brilliant idea to open another box and take the pieces we needed(which is why I suspect ours was missing pieces in the first place). But it’s closer to town than Lowe’s and it usually does have what you need at as decent a price as you’re going to get anywhere around here. So there’s that.