TruElegance Nails & Spa

I have been going to TruElegance for over a year now. Over the past few months the service has really gone down hill. When you make an appointment they never start on time. It is usually 30 to 35 minutes after your appointment time. Once they finally seat you the technicians usually do a great job.
I went in today for a pedicure with a friend of mine who is pregnant and can no longer see her feet. We waited 30 minutes past our appointment time to actually get our pedicures started. The water was luke warm at best. The rest of the pedicure went well until we were ready to go sit at the drying table. The technician decided to grab my purse for me but in doing so she hit my freshly painted toe nails with my very expensive leather Coach bag. When I called the manager over she attempted to clean the polish off the bag with alcohol which we all know ruins leather. There was no apology. No discount on my pedicure for ruining a $ 500 Coach bag. Nothing.
Needless to say I will be searching for a new nail salon.

This place is so amazing!!! Not only are they affordable and quick but so talented. It is always crazy busy in there but they never fail to make you feel like you are the only one there. The manager is constantly walking around making sure everyone is well taken care of as well as jumping in wherever she is needed. I have never been more impressed with a business as a whole. I had at least five people tell me to come here before I finally tried it, I will know be that person to tell everyone I know!!!

Let me start off this review by stating that I am a licensed Esthetician, so I know how to do a proper pedicure, and cleanliness and relaxation are highly important in my eyes. Which is why I rated this place 3 stars, basically saying, eh it’s okay.
We had appointments at 4 30 and had to wait about 15 minutes past our appointment time to get in, not a big deal at all. Once our pedicures started however, I had to tell the girl doing my moms nails that my water was literally on as hot as possible, seriously! Then she turned it on as cold as possible, so my water was freezing, by the end of it I settled on tepid water just so I didn’t have to deal with it anymore.
My mom got a classic pedicure, and I got their Signature Pedicure, her pedicure started about 10 minutes before mine. My pedicure ended up getting done about 5 minutes after my moms did, I felt really jipped. I was treating my mom that day, so I spent $ 100 including tip.
The filing of my nails went well nothing crazy happened, I felt my cuticles could have been pushed back a little better, and the trimming of my cuticles started to hurt because the person doing my nails started trimming fresh skin so I pulled my foot back.
I also noticed that the person doing my nails put the cuticle pusher and trimmer BACK IN THE BASKET after using them on my feet. So uncleanly! Those are the two biggest tools that collect bacteria and then for the rest of the pedicure I was wondering what else wasn’t clean.
The massage was where I was most disappointed. As I mentioned relaxation is most important to me, when I do a pedicure I spend a long time massaging my clients FEET because that is half the reason people get pedicures. My feet were never touched during any of the massage. My legs were very lightly rubbed as if to rub in the lotion, and it lasted about a minute or two, no exaggeration.
Overall, don’t pay extra for their Signature Pedicure because it isn’t more relaxing or decedent than their Classic. Yes, they provide you with a file and nail buffer to take with you once you leave, however the other tools they use on you are not properly cleaned. The bottoms of my feet were never touched during the one or two minute massage. I felt like I wasted $ 100 because I didn’t leave feeling refreshed and pampered, I left feeling like I had I sub-​par pedicure.

The worst manicure experience I’ve ever had. I came here to have shellac removed and a basic manicure performed, and specifically requested no new polish or frills. Just remove the shellac and file them down. The employees were all young girls except for one older woman who didn’t appear to speak English and didn’t say a word to my mother the entire time we were there. The younger girls chatted with each other the entire time, having completely inappropriate conversations in front of customers, and also not paying attention to the customers whatsoever. The lady doing my nails even made a remark that I looked much older than I actually was. Classy! Nice touch!
Once my shellac was off, my lady started filing my nails, then gave me the worst, most non-​attentive «massage» I’ve ever had. She didn’t even touch me long enough for the lotion to be rubbed into my skin. All of her attention was on another employee messing around in the pedicure chairs and goofing off. At the end, I went to pay and they tried to charge me for a regular manicure and I reminded her that’s not what I asked for and I wasn’t going to pay for it. I didn’t even have my nails painted. Her attitude turned sour and she said, «Well didn’t she give you a massage? That’s a regular manicure.» I told her I was hardly touched, then she told me she would charge me the $ 15 «this time only,» as if she were doing me a huge favor. What’s worse, upon closer inspection of my nails later, she didn’t even file them evenly. I had to clean them up at home. I’ll never come here again.

This place is great! They are fast! I don’t feel like spending hours in the chair getting my nails done! The place is clean too.
The Techs also spoke very good English. big, big, BIG plus in my book!
I give this place a big thumbs up!

This is the best nail place michelle is so good if you go to the nail place please ask for Michelle she is fantastic she takes her time and she’s also very friendly and she talks with you and relaxes you as she does your nails I recommend this to everyone this is the best place

I was visiting for the weekend and needed a pedicure. I called ahead and we were able to schedule an appointment for a party of 4. The staff at TruElegance were clean and professional. They even provide a small kit of nail items for you to bring back during your visits. 3.5 stars

This place is absolutely outstanding as far as nail designs and overall work. I’d rate 5 stars but even when you make an appointment they don’t get to you on time. Had a 6:15 appointment this evening and didn’t get my pedicure started until 6:40. I almost wanted to leave because they closed at 7. The employees who did my friend and my pedicures did not seem to mind though.

A++!!! I loved going here! I think I finally found my salon! I’ve been searching for a nail salon I really like for quite some time now, but I’ve never been completely satisfied. I called to make an appointment because I had heard they do not take walk ins because they are so busy. That was correct! They were packed! I had an appointment for 4 o’clock I arrived just after 4 because the parking lot was packed with the opening of Dublin donuts I assumed, so I had to park in the Walgreens parking lot! When I went inside the nail salon was FULL! Every chair, every station, including the dry station. They apologized multiple times for the wait when we hadn’t even been there for 5 min. I had previously gotten shellac at another nail salon a week or so ago so I still had that on. They wrapped my nails in the foil while in the waiting area because they said there was not a chair available which I thought was awesome, they care enough about their customers, and it truly showed! Nancy the receptionist was wrapping my nails and she was so friendly! I didn’t wait long and then there was a chair ready for me and they got to work right away on my nails because they had already been soaking in the foil. I had a lady named Vicky and I have never had better service! She was awesome! They all spoke really good English and she was even joking about that how they speak English at their salon! She was so fun to talk to, I’m usually lost and confused at nail salon because I can’t understand anything they say and I just nod my head and smile, but I LOVED Vicky! She did an awesome job on my nails, and she was so sure I liked them because I told her I’ve gotten my nails done similar before but I wasn’t in love with them and she kept saying be completely honest, and she was joking with me about me coming back and getting angry at her because I didn’t like them. She was hilarious! My sister was with me and she didn’t know my sisters name so she would call her sister when she addressed her until she finally asked her name! Which was another thing I loved then called you by name! I will FOR SURE BE BACK!

I love this place, my sister and I went from shop to shop and finally found the one! We have now been loyal customers for almost a year and never want to go anywhere else, they are fun and professional and they’ve never told me no on a design.

I really like this place because the employees are very nice and talented. They can do any design you want! I also like them because they speak english and I don’t have to strain my brain trying to understand them! However, they are very unorganized. Always getting interrupted to answer the phone or greet people coming in. Turning my 30 min manicure into an hour manicure. The décor is hit and miss. Nothing matches, doesn’t look good. Even if you have an appt, you have to wait… and The last two times i’ve gone, ive had to wait at least an hour when im told its a 30 min wait. They need more staff!

I am not one that gets her nails done often, but after a friend introduced me to this place that has changed. Very clean and amazing staff that made me feel like I was sitting down and chatting with a friend. And temperature changing nail polish! How can I ever go anyplace else now?

Clean salon and friendly staff, very customer oriented and will recognize repeat customers.

I LOVE getting my nails done here! Everyone is super nice and talented. Only 4 stars because their hours make it hard to get in sometimes. Other than that, I love them!

Truelegance is a great nail salon. They do a fantastic job at fresh and trendy nail designs and offer a really wide variety of polish colors. The polish job is one of the best I have had. The techs are very detailed and make sure you are getting what you want. The salon itself it pretty standard but is clean and well run. Prices are great and considering the nice job they do, nail service here is a great value.

Very good experience. I’m in town on vacation and wearing sandals everyday had my feet in horrible shape. I talked my sister and niece into pedicures but couldn’t find anywhere near the house with good Unilocal reviews. We googled and took a chance on TruElegance. Vicky Swa and Linda were very personable yet professional. Price was a bit high for a basic ($ 25) but it includes a salt scrub. We also got the callus remover treatment ($ 5) I’m used to a little more prep before the scraping and scrubbing but it was still adequate. they did give us the new files and smoothing blocks used during the service (they ask you to bring them back for your use or get charged $ 1 which is strange but understandable)

Truelegance is definitely the place to go to get your nails done! They are spot on with nail designs and have the most creative nail techs I have ever had the privilege of knowing! I have been to plenty of nail salons and this is the crème de le crème of them all! I definitely recommend coming here to get your nails done! Plus the staff is nice and they just remodeled! Oh and did I mention their selection of polishes? They even have temperature changing polish! Unheard of! The most snazzy things the world is coming up with today! Two thumbs up!

Loved this place! Although the wait to get seen took a while, it was worth it :) my nail tech guy did an amazing job on my nails :) definitely making this place my new go-​to place!

Truelegance has truly earned my repeat business and my respect. This is a family owned business. The nail techs are nice and friendly, and it’s nice that I can sit and have a nice chat with them during my visit, which is important to me. They’ve also done the best job on my nails of any salon in the 4 states I’ve had my nails done in, and I would highly recommend them for the quality of work, reasonableness of the prices and the beauty of the nail art. I always get lots of compliments on my nails and send people to TruElegance.