Shoe Dept Encore

I will start with what I like about this store. It is located in Oak View which is nice, it is clean open, and they have a TV in the rear of the store where children can sit.
What I don’t like is the experience of going there. The lack of smiles, friendly employees, or even a basic willingness to serve the client really jumped out at me here. Both times I have shopped there, I have walked around without a single employee ever saying so much as «hello». Normally, that wouldn’t bother me, but this store is designed for you to NEED assistance with their shoes if you wish to try them on, because all of the shoe boxes only have one shoe in them. When I found an employee, she was back in an isle talking with another employee, and didn’t seem concerned with the fact I had to track her down. Again, this is just my experience, maybe others have had better service here.
I waited at the counter for several minutes for the young lady to get the matching shoes from the back, a gentleman was told by another employee that they had somehow lost the matching shoe to the pair he wanted, so he left without purchasing anything.
I left the store with a pair for my husband, and one for myself. My husband’s eyes are not the best, and after 3 – 4 days of wearing his shoes, he realized a slight difference in style– they gave us shoes of two different styles! They get the «matching» shoes and box them up in the back, and then they go right into the bag.
The takeaway is: Check your shoebox before leaving, or you may end up with the wrong shoe. Again, this is not a terrible place. You may find that you really like it. I obviously found some shoes we liked, but for me, the trouble is not worth it because other stores have those same shoes.