Chili’s Grill & Bar

If I could give it no stars I would. My family of three go there on a weekday and the restaurant is empty, maybe two tables and we have a wait. They wouldn’t let us sit and had us stand in the cold entryway. We finally get seated and everyone around us that was seated after us was approached, greeted and served drinks. We finally left and called to explain the training opportunities Chilis had because this was by far the worst dining experience. We don’t want a gift card or coupon we wanted to let the manager know of their staff and attitude and relations to their customers.

Stopped in for Wednesday rib night and was pleasantly surprised to find that they still had the Memphis dry rub ribs. Many Chilis have discontinued them.
Service and atmosphere were on point!
Jennifer the manager and Kryston the bartender were excellent!
Totally enjoyed my experience. I will definitely be back.

Very slow service. Did not come back for any refills on unlimited soup and salad bar. Boneless buffalo and chicken crispers seemed like they had been sitting for a while.

Service-​5
Cleanliness-​5
Food-2.5
Server was friendly and attentive, plates cleared in a timely manner, drinks refilled often. Tables around us cleaned and floors swept shortly after guests left.
Appetizers were great, great flavor cooked perfect, not over fried (cheese bites and fried pickles) the food however was blah. Burgers are disproportionated so the edges were very charry tasting while the middle was ok. New smothered burrito wasn’t quite what I expected flavor wise. Kinda bland. Tortilla needs to be toasted before being smothered as it is just a gooey soggy pastry a couple bites in.

Cleanliness 4
Service 5
Food 5
Likelihood 5
1 – 5 (5 Best!) 4.8
I know Chili’s is a chain, and this night we went the service was of the chain! INCREDIBLE! The hosts were not on the ball, they had just double sat this server AND THEN gave her a 14 top party. SHE NEVER ONCE missed a refill, a head nod, clearing dirty dishes… SHE was on it. The food was hot, fresh, and tasty. We could not have asked for any more. 30% tip. We were on a our way to see a movie, and she set the tone for the remainder of the evening. I was VERY impressed.

This chili’s location has some of the worst service ive been to at their bar. We ordered 2 of the house frozen margaritas, took 15 minutes to get them, and then we weren’t given straws for another 10 minutes after I finally had to yell across the bar at the bartender. When our entrees came, we were not given silverware, nor was the couple next to us at the bar. Also the margaritas tasted like melted lime sherbet without the slightest hint of tequila flavor.
Will not be coming back to this location, ive had better service at the airport chili’s in DFW.
At least my salad was tasty and with the lack of attentive service I didnt have to make smalltalk with the bartender
And before someone decides to say I came in at a peak time 13:30 on a Sunday afternoon.

I’ve been coming here for almost a decade. I don’t have any real issues or praise for this place. Good is good, service is nice, and the serve Coke. When’s it’s busy I sit in the bar area which has nice tvs displaying the big sports games of the night and such. Staff is always attentive and nice. Menu hadn’t changed much in all this time; if I had any complaint that would be it.

I do not rate chains much. Food at chains… are all he same. I only rate if something stands out significantly. Both the event and the customer service stood out and were superb.
So for this location. I am rating the event.
We came to this Chili’s because they had an awesome daughter and daddy day out. Moms and sons were also invited but the events were tailored to the girls.
We were greeted and sat down. The tables were decorated with pink table cloth. Each table had fun stickers… girly stickers.
The girls were given princess crowns.
The manager, Courtney came to take photos of each table. Within 5 minutes the photo was placed in a frame and given to us. Very cute. The stickers then could be used to decorate the photo.
There was a balloon artist… who made girly things… crowns, flowers etc… He also made dinos for the boys.
They had the frozen princesses there… they came over and gave the girls a personalized autograph on a photo of the frozen princesses.
Fontenelle Forest was there… they had some nature items as well as they were signing families up for memberships.
It was SUCH a awesome event. I think it is really awesome that this chain allows the managers to put more personalizations in their restaurants… it doesn’t make it feel so chain-​y.
The GM, Courtney was wonderful. She was very professional and personal-​able. She made sure each table was pleased with their experiences and food.
All of her staff was very kind and professional. You can tell when a restaurant has a good GM when all of the employees from the cooks, wait staff and greeters are all cheerful, happy, pleasant and professional!
Excellent event. I can’t wait to attend more events at Chili’s!

Really great service! I’ve been going here since my family moved here fourteen years ago. We have always have great service and delicious food! The chips and salsa are always good and all the servers are nice and attentive.

I always get take out here. The orders are always accurate and the food is good and hot. But be prepared to wait, apparently there’s not anyone designated to work the take out/​pick up area at all times. Sometimes you have to wait and hope a random employee realizes you are there waiting for service. Service with a smile would be great too!

The food and service is alright here although they have been slow a few of the times I’ve been there and the atmosphere can be a bit loud. I usually get an appetizer as a meal because I can’t find anything that looks particularly appetizing. Just a warning to all, the chicken crispers are disgusting and taste like slimy chicken with pockets of grease. If I go back here I’ll write a more comprehensive review.
And don’t say I didn’t warn you about the chicken crispers, they are that bad.

Server was great. Attentive, refilled drinks without asking, brought extra napkins, check on us twice.
I ordered the chicken crispers. I never saw so many chicken strips! 6 pieces. Plus a full corn on the cob and huge portion of fries. I couldn’t eat the fries — WAY too salty!