Camelot Cleaners

I brought my wedding dress in to this location to have it professionally pressed before my wedding, as I’d read good reviews about their work with wedding gowns.
My dress turned out great — no issues there. Five stars for the job.
I give three stars for the staff. While friendly, there were some incompetency issues. I was told on the phone that if I brought my dress in on Saturday, it could be turned around by Thursday afternoon. When I brought my dress in that Saturday, the two girls at the desk informed me it’d take at least two weeks. There was no manager on staff with whom I could confirm, and fearful to leave it without confirmation of the timing, I took it home and decided to come back another time.
I called back on Monday morning and spoke with somebody different, and was told, again as I originally had been, that the dress would be ready by Thursday if I dropped it off that day. I did. The same two girls were there when I dropped it off and apologized for the confusion. No harm, no foul.
When I went to pick up my dress that Thursday, I was met by the same two girls. it wasn’t until I got it all the way home that I realized I wasn’t given the original garment bag back. The dress was just covered by the standard dry cleaning plastic bag. Shame on me for not noticing before leaving, but why wouldn’t it have been standard to place to original bag with my dress? One of my bridesmaids was kind enough to drive back over and pick up the garment bag, which I immediately called to ask if they had.
She picked it up and brought it to me. As I went to pack up my dress, IT WASN’T MY BAG! I was given a cheaper, shorter bag instead of the one custom to my dress. We had to make yet another trip to retrieve the actual dress bag.
Sure, I blame myself partially for not recognizing the issues before I left the cleaner’s premises, but isn’t in the cleaner’s job to get it right from the start?
Again, five stars for the job itself. My dress looked fantastic.
My recommendation? Train your front desk staff better and get it right the first time.
I’d recommend Camelot to other brides looking to have a dress pressed, but with the warning to make sure you’re given what’s actually yours!