Aardvark Moving Omaha

Aardvark moving moved us from a suburb of KC, MO to Lincoln, NE in October, 2015. When they came out to our home to give us the estimate they said they would wrap all furniture in plastic. The only furniture that was wrapped in plastic was some of the wood furniture such as dressers, night stands, etc. They didn’t wrap any of the couches and chairs, etc. Yes, they were timely and polite, I will give them that. But they beat the crap out of so much of our furniture; broke a glass shelf in an antique china cabinet they claim they wrapped in a blanket. They beat the crap out of the bedroom furniture and expensive a very expensive picture frame that cost over $ 500.00. Josh reassembled the pedal assembly of our baby grand piano such that when I played it, it sounded as if I was playing bells. My husband called Josh and explained that problem (and other problems) to him and Josh said we should get the piano pedals fixed and he would reimburse us for it. As is set out in their contract, I made a written claim and sent pictures of all of the damages to the furniture and I sent the receipt for the piano repair by certified mail, return receipt requested. I also sent 3 estimates to replace the broken antique china shelf and my kitchen table. I may as well have thrown my letter in the trash because it got us nowhere with Aardvark. According to the damage claim they provided to us, we are only entitled to be reimbursed $.60 per pound for broken furniture (the glass). They ruined my Ethan Allen kitchen table top because it wasn’t wrapped properly and it was rubbed so much that it scratched it such that to repair it would cost as much as replacing it, (I went to 2 different glass places in Lincoln, NE to talk to them about this.) We haven’t received a dime from Aardvark Moving to date. They walked out the door and they were done with us. They don’t give a crap about their customer satisfaction. I recommend that you stay far, far away from this company. If you do, read the contract carefully and buy extra insurance because they won’t pay you anything if you just go with the regular insurance. I would never recommend them to anyone to move a chair! Since I hadn’t heard from them or received a written response from them after I sent the claim, (is that called a «double standard» when they require a claim be made within 90 days, and mailed by certified mail, RRR) I e-​mailed them and the e-​mail bounced back to me as undeliverable. We never got a written response to our complaint. Am I pleased with them after paying them over $ 4 grand? Heck no. I will be filing complaints with the BBB in Lincoln, NE and in KC, MO on Aardvark. Sue Laswell, Lincoln, Nebraska

Aardvark Moving Omaha has helped me moved so much of my stuff and did 0 damage to my stuff! I’m extremely happy with how careful they were with all of my stuff and how fast they were doing it too!

I submitted an online quote and received an immediate response. Pretty much the amount I was expecting to move an antique upright piano. They called and left a voicemail that night. I returned the call the next day and their voicemail message said they would return the call that day if message was left during business hours. No call back until the next day. The person on the phone sounded like she was a little slow. She took the information for the move and told me she scheduled the move for between 1 and 5 the next day. I confirmed this was fine. The next day the movers showed up at the pick up location at 8:30am! I missed their call because I was asleep. They said the work order said between 8−10am. I rushed to get things moved around in the house to make room for the piano. They arrived and moving the piano down the ramp from the truck was horrifying! It rolled down so fast they almost lost control of my 120 year old piano and it almost ended up crashing onto the ground! Then they got it in the house and it almost tipped over crashing into my marble table and antique sculptured lamp! It might have if I didn’t jump in and push it back myself. When all was said and done my piano was in place and the movers were polite. I think they need more equipment to use rather than just muscle.

Chronological order of events make this moving company a good recommendation.
Saturday 9:30am purchased a piano @ estate sale, needed to move quickly, sellers leaving city.
Called two other movers & finally reached aardvark movers. Took info of the sellers & myself and arrangements complete.
8:00am they called me verifying the sellers address and an approx.time. Called the sellers Time of 9:30 am pick up.
9:00 Jim’s moving called, I had called twice that Saturday Morning w/​message on answering machine, I needed to make arrangements quickly. When they called back Monday morning their voice wasn’t quick to assist, but slow, I said I had made arrangements with another company, thank you .
10:00 ardvark calls they have pickup piano, should arrive apprx. 10:20am
Arrived at 10:25, piano wrapped as photos show, text seller, about any scratches or dents, I may have not seen, she (seller) verified they were there, text to me the company, was very professional, wrapped the piano.
They show me receipt and any damages before wrapping, the flat fee of $ 225.00, well worth it. Good money spent. They departed my home at apprx. 10:50am
Movers are expensive, but when it comes to quality of service, that’s what counts