The Cleaning Authority

We have used the cleaning authority for a couple of years and have been completely satisfied with the company. The ladies that come to clean are very friendly and professional. I always recommend the cleaning authority to all my friends and family. The owners and office staff are very helpful and if we need to reschedule they always work with us to make sure we get on a day that works well for us.

I have been using the Cleaning authority for over a year now and they have been a godsend! I am a busy working mom and keeping my home in order is a priority for me. The crew always arrives when they are scheduled and do an excellent job. I am pleased with their continued professionalism and attention to detail. Great company to work with all around.

Once again, another awesome clean this week, Been with them for over 8 years!

DO NOT USE THIS COMPANY!
We recently moved to the area and were looking for a cleaning service. We found this one from a flyer in the mail. It seemed they did it all at a reasonable price, but it was too good to be true.
We had issues with them from the start. They didn’t do the things listed on the paper they left or they would clean something half way. They had to come back to our house on multiple occasions to re-​clean and I had to request a new cleaning crew 3 times. I found out later that they have a very high turn over rate. When people don’t stay that doesn’t yield good work.
We stopped using them for good because their crew dropped a lamp breaking the lamp shade and denting the table. In addition, they created a big dent in my brand new console table and caused scratch marks on our wood banister from consistently leaning their equipment against it. When I called the managers to tell them they immediately went on the defensive and said that the ladies would have said something if they had done anything.
When they called back they said that one of the girls said she dropped the lamp, but that she checked it and it was fine. My husband is not always very observant and he even noticed the lamp was all messed up. The inside was completely cracked in multiple places and the table was clearly damaged.
The managers came out to take pictures to give to the owner. When the owner saw it he said they would only pay for the new lamp shade and to get the table fixed. I asked for a free clean and for them to fix all the things they damaged. I felt that was reasonable all things considered. They said there is no way they dented my new console table or caused any damage to the banister.
When I asked how they were going to pay for the stuff to get fixed her response was she didn’t know and she would have to talk to the owner again. I couldn’t believe what terrible customer service they had and what a terrible service they provide.
I told the manager we wouldn’t be doing business any longer of they weren’t going to fix what they had damaged. I also told them I would be writing a review on my experience and contacting the Better Business Bureau. The manager hung up on me and when I called back and left a message I never received a call back. I called twice and the second time I requested the owner call me back.
They still owe me for my stuff. At this point I may be filing a suit against them.

We are using this cleaning service since month now, their staff is very good, attentive to details, all for what you want to see.
The «boss» is very good in the customer interaction, they give you a cleaning roster/​rotation, in which a deep clean of one section of the house, mill be followed by a clean, so since this all rotates, keeps the price decent and the house continuously clean.
We pay for a 3 bedroom house and 1,800 soft $ 79 a week, which isn’t bad at all. We used to have a different cleaning service and they charge twice as much for less quality.