Northwest Vision Center, PC

Both the front desk and Dr. Carr were extremely helpful. Couldn’t be more pleased with customer service, as well as the thorough exam I received. I have been to two different locations for daily wear contacts and none were able to assist me. However, on a referral from a friend I went to NW Vision Center and I’m sooooo glad I did. Ta Da, I can see and my contacts feel great, no more glasses.

This review does not go against Dr. s Carr and Yeates. This goes against the women running the storefront (who are pleasant, just not that knowledgeable in my opinion). It took me months of working with them to NOT end up with glasses I could actually use. Finally, in Dec., they offered me a refund. I took them up on that immediately. Then came the insurance debacle. It’s Feb. and I’m just now getting a reverse claim.
I ended up getting glasses at JC Penney of all places. And they are perfect! And I’ve saved over $ 200 so far and with better quality lens. Going back there for my Rx sunglasses and will still be about $ 200 ahead. Woot!
I agree with one other post about hours. It would be nice to have at least Saturday open (close on Monday) so working people don’t have to take time off to run after their long waited for glasses… and back again… and back some more. Parking in Walgreen’s lot and hoofing it down is a real bonus if you’re into exercise, rainy weather and more lost time.
Frame options are limited and expensive. And they toss in add ons that you specifically said you didn’t want even after you tell them your Dr. recommended against them due to a medical condition.
One other thing I noticed… they don’t put the price of the frames on the frames so you really have no idea what you just paid for. Every other place I visited had the price clearly marked on the frame and the price of the lens broken down by material and prescription.
Anyway, I’d say go in for your exam but leave with you prescription and buy elsewhere.

Ive been waiting for a refund. I cancelled my order two weeks ago and I still have not received my money back for the glasses. Furthermore, I was told I would receive the refund within two week, which I have not.
When I called to find out when I would get my money back the receptionist told me the woman in charge of my refund is out of the office on Thursday and Friday. Furthermore, the receptionist told me she had no idea what was going on and she was «in the dark with the situation» the only person who knew what was going on was the woman in charge of my refund and she is out of the office.
Overall, the optometrist was very nice and sweet but the employees seem not to great.

This place has NO SATURDAY hours!!! Their listing is misleading and incorrect. Only open until 6, and on Friday until 5. How does anyone who has a full time job and kids make that work? Don’t waste your time on this place. 1 year ago when I ordered my glasses (on a Saturday morning) it took almost 6 weeks for them to come in. What a nightmare. Picking up my families medical records today at lunch and finding a Doctor that wants to provide Customer Service for their customers, not operate when its convenient for them.