FedEx Office Print & Ship Center

They made it right and I finally got reimbursed for my missing items. I only gave 3 stars because it took so long and it was lost in the first place.

I came here to print some photos for Christmas. The customer service was horrid. Woman couldn’t even put pictures on my hard drive that she made me buy. Which I know I didn’t need. I’ve emailed pictures directly to them and had them printed numerous times (at different locations) I then got one picture printed with my husbands head cut off. No refund of course. No offer to help fix the problem. She could have cared less. She didn’t even offer to try to put the pictures on my hard drive again that she didn’t get on there in the first place. I ended up spending money in there and came out with nothing. I was so mad I just walked out. Not to mention I had my two kids with me that were dying of boredom. She was clearly annoyed with me and clearly didn’t give a crap that I wasn’t getting what I needed. I will be calling today to complain just for the simple fact that writing this just pissed me off. The bathroom didn’t work so we had to use the not– taken– care-​of men’s bathroom. Couldn’t print the size photos I wanted because they were too lazy to add that size paper to the machine? Sat at the counter waiting while she ignored me and continued to cut something that clearly could have waited. Never go here. This place is a mess.

We received excellent, fast, and friendly service when we came to get high quality art prints made. A far cry from the horrible service and quality at the fedex off pacific. Definitely will be going to this location for all of our printing needs. Thank you!

This is a good place to do your office stuff if you don’t have an office. The copies are quite reasonable (My God! I was charged 86 cents for 6 pages!!! Highway robbery ;-0)
Since Staples/​OfficeMax etc closed, this is also a good place to get basic office supplies (mailers, pens,…). They did not have staples however. Drat.

I came in to print 2 pieces of paper and after 30min the internet was still not working and nothing ever got printed. Worst of all I was still charged for nothing. I would say do not come here at all to print or use internet.

I am in complete shock for the lack of competency and friendly service, I received from Jason at this location.
I am relocating out of state and relied on FedEx to handle all of my precious cargo and take care of my shipping needs with a friendly attitude. Indeed, I was wrong.
Jason wasn’t friendly. He never welcomed my mother and I and had a poor attitude during our entire fedex experience.
He made us re-​pack several boxes, as they were over the weight limit (only by a few ounces) and when everything was said and done, he did not charge us for the boxes. Clearly a mistake on his part.
He watched my mother and I struggle while packing several 20×20 60lbs boxes. Jason didn’t offer assistance while lifting said boxes up onto scale. One of the boxes was over 80lbs! He just stood there, watching and offered to help ring up other customers while I was clearly struggling. (I am a young female and do not have the strength to lift these massive 80lbs boxes and neither did my 60 year old mother.)
I was in this location for 45 minutes to simply ship about 5 boxes. Many customers came and went in the 45 minutes we were in this location. It was absolutely ridiculous and inexplainable why Jason neglected to treat us with respectable service, while helping many other people who came in after us.
At the end of the ordeal I watched Jason help another woman carry bubble wrap to her car. What the heck???
I had more to ship than expected, so I had to visit this location again, the next day. I was pleased to get Cheyenne this morning when I shipped my last two boxes. She was attentive, friendly, and helped me without me having to ask her first. I have been a FedEx customer for a number of years and Jason was by far the worst employee I have encountered.

For the third time in a row, I’ve had just a terrible experience at this FedEx/​Kinkos. The first time I was in, I asked them to laminate a sales document. They laminated it, but the lamination was all kinds of crooked.
The second time I was in, I discovered that this location has only two copiers, both of which were in use for an extended period of time, causing me to waste a bunch of time before I was able to print. I was finally able to print one of the two documents that I wanted to print. The second was rejected because the size was too large. Be advised that the copiers here are SLOW! When another customer approached about the lack of copiers available, the manager suggested that the company call the corporate office, and offered no apologies.
The third time I was in, today, I had an associate spiral bind two books for me. She informed me that she had accidentally punched the incorrect side of the cover of the book I had brought in, because she was unclear on how to use the machine. Each time I’ve come to this location has made returning that much more painful.
Also, be aware that the most employees that I’ve ever seen in store are two, so if there is more than one customer ahead of you, you’re going to be in for a wait. Plenty of time to create and edit a Unilocal review, if you ask me.
I can’t speak for the shipping side of things, but if you’re looking for copy and print services, I would strongly recommend that you look elsewhere.

This is the WORST place EVER. Do not make copies here unless you want to give up your first born to get them. I went in to ask for 20 sets of five pages each – four of them duplex copies. No prices anywhere and I told the snotty girl at the desk that I hadn’t used a copy service in awhile. No mention of doing it myself, cost or anything. She had six packets printed when she quoted me over $ 128.00 to print them! When I told her to cancel and recommended that she should tell people upfront the cost or give them self service options (not to mention posting your prices somewhere might be nice), she just rolled her eyes and said, oh well. I will NEVER give this place my business ever again. They need to show their employees the film «Give them the pickle» so they can learn what customer service is. And do NOT underestimate the power of the internet.

Worst service ever. The first round of 30 prints were in grayscale, even though the file was color, second 30 prints weren’t all on the right weight paper, and the third 30 prints (which I had to come back for hours later, once I realized the 2^nd group was wrong) were shrunk down so they’re ¼″ smaller on each edge. This is the worst experience I’ve ever had with a printer in 10+ years working as a graphic designer, and that was the worst $ 40 I’ve ever spent. I’ll never go back.

I’ve always encountered friendly, speedy service here and never run into any trouble with shipping packages from here. I’ll definitely come back in the future.

A real race to the bottom. Customer service is awful. Every single time I’ve gone into Kinko’s I stand there for 20 minutes, without even being greeted or acknowledged. I usually have a simple job, but one I can’t do myself on the printers (like bind a document).
Anyway, today was the last straw. I’ll happily pay more for other printers. This chain is a real stinker.

I arranged to pick up a package at this location because I was going to be out of town on its delivery date. The tracking information showed the package being held on Friday. I went in on Monday to pick it up. The girl behind the counter said she didn’t have it, looked up the tracking information and pointed to the spot where it said «being held» and told me that indicated the package had not arrived yet for pick up and to call the 1 – 800 number. I told her it should be there and she told me again in an annoyed voice, «please call the 1 – 800 number, this doesn’t have anything to do with our location.» Annoyed, I went home and called customer service. Guess what? They had my package. Well, thanks to the extra helpful staff (sarcasm) I will be using UPS in the future because they get off their asses and CHECK for a package instead of pointing at computer screens like idiots.

WHAT A JOKE! I came here because none of my friends’ printers were working or they didn’t have one. My family members didnt have a printer either. I’m thankful that fedex had internet and printers but what the hell. You swipe your card and they charge you 20 cents a minute. ok, that;‘s cool but not when the computer is crap slow. it took me 2 minutes to load the dang internet explorer!!! What a rip off! Otherwise, convenient and the staff was very friendly and helpful. Just pissed off at the SLOW COMPUTERS charging me and ripping me off!

I have a friend who gets Kinko’s to jump through hoops for her all the time, but I usually end up being a little annoyed. No exception here.
This is a Fedex/​Kinkos center, so if you are shipping stuff, just head on in and back. Copy stuff is in the front part of the store, along with an employee to help. It only takes one person needing help to tie up this employee and make your wait an eternity.
Fortunately for both myself and Kinkos, they have made everything automated:
Computer access/​printing? put credit card in reader
Fax? card… reader.
I saw similar readers around, so you can probably do your whole print job without interacting with the overworked employees. Which, ultimately, is good.
NB — at the laptop workstations, the ethernet port was active after I put the credit card in, before the billing process was started (for the access and the print job). Use that information as you see fit.