Alaffia

I bought a bottle of their «unscented» body lotion at the local Whole Foods. It wasn’t unscented at all, rather, it smelled like a cross between dirty dog and waterlogged cardboard, ugh! I tossed it, and dropped the company a line on the ‘contact us’ page of their website. I went back and forth a couple of times with Sylvia, the «web customer services» person, who really has no clue about customer service. She told me that they stand behind their products, but they don’t give refunds or coupons to anybody who didn’t buy products directly from them. But… she said that she’d make an exception for me, and would send me a bottle of another scent of lotion. Forget it. The fact that I had to hassle around with this woman a couple of times, and hear that they allegedly stand behind their products, but at the same time they have qualifications for making refunds or substitutes, all for a ten buck bottle of lotion, just totally turned me off to this company. I’ve been using one of their lip balms for over a year, but as I told this woman, there are lots of other companies out there with natural products and I’m sure much better customer service, so Alaffia has lost a current/​continuing customer. They need to wake up about how customer service really works.

Love love love their products! Great for my sensitive skin! My favorite is the body wash!

FACE SCRUB, DAILY REJUVENATION FOR ALL SKIN TYPES.
This hand crafted face scrub is the worst. It isn’t emulsified and I’ve had to step on the tube to get the clog of scrub bits out of the opening and at other times, even after shaking, the oil comes out with out the scrub. Perhaps a tub would serve the product better.

Been using their African Black Soap for years. I’ve always thought it would be kind of cool if it turned your friends’ hands & face black like prank soap from a magic trick shop; it doesn’t. It’s not even black — it’s light brown. But this is the only shower soap I use because its shea butter content doesn’t dry out my skin.