Qualified Appliance

I can’t believe its been 3 years since the previous review and this place is doing the same thing. I also have a home warranty through American Shield and they put me in touch with Qualified Heating/​Appliance. Nelson came out once to diagnose the problem, but didn’t fix anything. I haven’t seen him since. I’ve called him everyday for a week only to be told someone will get back to me. When I speak to Candice, she tells me she has to check with Nelson and when I speak to Nelson he tells me he has to check scheduling with Candice. I’m not sure how they’re still in business. American Shield should be doing a better job checking who they are contracting with. The piece of mind of knowing you’ll have good people coming to your house should be part of the $ 50 or so a month fee to them.

Do not use this business! I wish there was a no stars rating. This is long but read b/​c you need to know what you get if you use this business.
Our home warranty program had them come out to fix our dishwasher, and the first time they came Nelson was great. He said he would order the part and then come back to install. Our home warranty program gave me the tracking number for the part and it arrived in two days. I waited for Nelson to call me (as he promised) and he never did. Over a week later I called him. He claimed the part had just arrived (uh, no, I tracked it on fed ex) and we scheduled service for that Thursday. He never showed. I called him Thursday and Friday and left messages and he did not return my calls. I called my home warranty and they called him and he answered promptly and said he would call me first thing Saturday morning and come and fix the dishwasher. He never called. Saturday afternoon I called him, and he didnt answer or return my message. I called a few times on Monday and he ddint answer. Finally I blocked my phone number and he answered! He said he didnt have any afternoon slots for the next few weeks (really??) and I explained that we can’t do mornings and that I was also not going to wait for a 4 hour period since he already stood me up. He told me to call at noon on Tuesday and he would fit me in. I called three times at noon. No answer. Blocked my number and called again. He answered! As of right now he promised to call within the next two hours and try to fit me in. I am not holding my breath.
My home warranty program is no help – they said I have to use this guy. ABout to call BBB on both of them.