TruGreen

My neighbor has/​had Tru Green service for the past year in Palm Harbor. He started with a large patch of dollar weed. 12 months later he still has a large patch of dollar weed and spreading. I think anyone that has weeds should not sign up for an annual contract with TG Oldsmar unless you can confirm that ownership changed.

I had them for years, even though they are a bit pricier. They randomly charged me for an unapproved treatment, which had it been approved, they could have charged my card they have always used that’s on file. They, instead, said I had a past due charge and when I dared to say that it wasn’t approved told me, «You don’t need to get an attitude with me.» I’ve dealt with customer service industries my whole life, and find it mind boggling that politely questioning a false charge is somehow an attitude. The representative continued to interrupt me and say that he could transfer me to someone else, but they would tell me the same thing.
I will be contacting the better business bureau over the unapproved charge, but completely disappointed after being a loyal costumer for years that this was the treatment I received from simply questioning an incorrect charge that they knew was wrong or they would have been able to charge my card, since that would have been added to my plan.

I just wanted to say that due to the number of bad reviews and no positive reviews I am going to try and talk my friend in to a better company. Trugreen you might want to get on these and fox them cause you just lost a HUGE account because of your practices. Shame

Do not trust them with your yard! I went from having a beautiful yard to being ashamed of it. Two weeks ago I asked to schedule a time for a supervisor to come and inspect my yard so we could discuss what could be done… I’m still waiting on that. I have before and after pictures and I can assure you that they would not use my yard today as an advertisement. I fear that I paid for services that weren’t even provided. I have already secured another service to try and restore my yard and I hope I can deter anyone in Saint Petersburg from using TruGreen.

What a scam. First, as soon as you pay your bill — TruGreen will send a technician out and spray your yard again. Even if it is 3 times in 1 month. Then, when you try to control the service by slowing down payments, they have their annoying staff call to say that a bill payment is late. Funny, if they don’t have a consistent service schedule, why do I have to have a consistent payment schedule? You will get constant telemarketing to try to get you to use other services. Technicians are trained to scam customers by telling them that normal plant abnormalities can be cured with TruGreen fertilizer and spray, blah, blah, blah. TruGreen is DONE at my house. Rolling with a nice, normal, monthly lawn service performed by a trustworthy company who respects the customer. Shame on me for not looking at the Unilocal reviews on these clowns first.

If I could give them zero stars, I would. We signed up in July of 2015 and received a chinch bug treatment. We were supposed to receive fertilizer treatment as well. That didn’t happen. We then received 3 automated messages from «Trudy» the TruGreen phone-​bot stating that a technician would be out the following day. Each time, no show, no call. When I called customer service, they were very apologetic. They gave me the lip service that they would have the technician get ahold of me and let me know when they would be out. After two failed phone calls to them with no technician calling me, I asked to speak to a manager. The first three times, the manager «was in the field» so they took a message for the manager to call me. Two weeks goes by and no manager has called and no service has been performed… guess who is cancelling their service?

They did dinner hour door to door solicitations in my community which clearly bans such solicitations. The two men inspecting my lawn would not go away and couldn’t have been more rude. I would never do business with a company that treats potential customers in such a manner.

I ordered the lawn fertilization serivce which is Tru complete lawn plan several days ago, but first they send a tree and shrub man to treat the trees, I asked him whether this is included in the first lawn application, he said yes! But after that I was billed $ 57.95 for the tree and shrub service! And it is definitely not included in the first lawn application!!! They sent man to do the areation to my lawn which is also not what I need! Be careful to deal with this company, they will add additional plans to your account! I called the customer service, they do applogize, but I still need to pay half the price of the tree service and full price of the areation! And I still not getting the lawn fertilization service now!!!

I call this the bait and switch!
Sales guy lies all the way around and makes claims that they’ll treat bamboo for scale and other assorted insects. So I sign up and months later when my Bamboo is still nasty they send manager out who tells me try don’t test bamboo and well credit you.
More lies and a year later, no credit. In addition to lying and completely misrepresenting their device they then sprayed my sod and cost me even more money.
Now I’m waiting in more credit and refunds but I’m sure all I’ll get are incessant auto dialer calls to collect for services they lied and messed up. Use a local company and stay away from these corporate chemical spray and go rackets.
Pure crap!