Hodges Marine Electronics

They were (initially) good on price for a ditch-​bag, so I ordered from them. When I came to use the bag (within their returns window), I found that it had a ripped seam, so returned it to them. Their returns policy states that the customer pays for return shipping, which I queried, as the item was defective when shipped by them — hardly my fault! They ignored this query.
After I’d received, and verified, the replacement, I again contacted them about the return shipping, which was a, not insignificant, percentage of the item cost. After *three* messages over 16 days, they eventually replied that they were not willing to refund the postage, as, in their opinion, it wasn’t their fault that the item was defective. They claimed to have no control over this.
Next time, I’ll order elsewhere — if I’d purchased this from Amazon, I wouldn’t be out of pocket (and as much time) just to receive what I paid for.

I was price shopping online for charts and the best price for Navionics Updates came from Hodges Marine Electronics. I checked out their busy website. I always look to see if a company which is unknown to me has their actual address and telephone number listed somewhere in the website. Sure enough it appears in the «about us» along with their Duns number. So I place an online order Tuesday Evening. On Wednesday I see a confirmation in the email. On Thursday I see the Tracking number and the estimated delivery says «Thursday.» Sure enough it arrived to me in 1 business day. Too cool.