DCH Academy Honda

Bought a certified pre owned Honda Accord over the internet from this dealership.
Negotiated online and agreed on a price. Set up the deal for the Saturday before Christmas.
Showed up bright and early. The vehicle looked just like it did in the online photos. Took the car for a test drive. Everything was a okay.
Signed the paperwork and handed over the certified bank check.
Only hiccup was the title was unavailable. Apparently the «title person» doesn’t work on Saturday.
After some hemming and hawing about this, I had them put it in writing that the deal would be cancelled if they don’t overnight me the title come Monday.
We left with the vehicle and I got a call Monday morning that the title was on the way. I received it Tuesday and on Wednesday I was able to register the car in New York State.
So they lost one star for the title faux pas.

Bought a Honda Civic here last week. Love my car and loved the experience. Spoke to Erich, who was very helpful and truly wanted to find the best car for me without ever being pushy. He let us test drive all the models i wanted to see, answered all my questions knowledgeably, had great maintenance advice to protect my investment, and even called a week later to check in and make sure i didnt have any questions. Great experience, would definitely recommend to others

Used the «Online chat» on the website. Spoke to Kenneth Charles about setting up an appointment for a test drive. He set up an appointment for 6:45pm and told me to ask for him, but he left at 5pm. He should have said, I won’t be there to assist you personally, but you can speak to _​_​_​_​_​when you get there. (Strike One)
So I showed up and sat with an associate. I was very upfront and said I was only there for a test drive. I came to find out that the car was not even on the lot, so Ken clearly never did anything regarding my appointment. I gave him my contact number, so there’s no excuse. (Strike Two)
I sat around when I was told the car would be brought from the lot to the dealer. Then the story was changed again and the associate had to drive us to the poorly lit storage lot. I was given a BASE model to drive when I told them I wanted to purchase a fully loaded model, so needless to say the experience was horrible and the car felt cheap. I was so frustrated at this point that I just took it down the road and back… probably 2 minutes of driving. Then the associate had the nerve to tell me that because the car is in high demand that people were paying over MSRP for them. (Strike Three.)
First of all, I’m not stupid. No one pays full MSRP on ANYTHING. And have you ever heard of TrueCar? I had the print-​out with me.
Summary: Wasted 2 hours for a test drive that I «scheduled,» drove the cheap model, and a sexist vibe from the associate. So basically I got no where and wasted 2 hours.

I bought my car from this dealership earlier this year and the experience was great. The sales rep delivered as promised. I bought my car back for its first oil change as part of its express service. I was told that it will take an hour to 1.5 hours because there were two cars ahead of me.
I waited over an hour and a half and still my car was not ready. I went back to the service department and was told that my car has not been worked on. It will take another 30 minutes to perform the oil change. It seems to me that the service department does not value its customer’s time nor does it live up to its time estimate. At this point, I requested my keys and left.
Whatever positive capital that this dealership earned on the sales side of the business was just wiped out by this POOR service on a oil change no less. Imagine if this was a major repair… I could be there for days… I will be taking my business elsewhere.

Unreliable service! This is the second time this happened but I’ll just write about my experience today.
Came in for an oil change, recall service, multipoint inspection. Once the car was ready I specifically asked where all the fluids topped off because I knew I was low on coolant, they assured me it was all done. So I go my car, pop open the hood and to my surprise the coolant was empty!
I go to call over the service manager and ask him to come take a look. He sees the canister empty and goes back to get the technician. He shows the tech and of course both were speechless. The manager shakes my hand says I’m sorry and leaves while the tech goes to fill up the coolant.
No discount was offered no free next oil change or anything.
I gave them two and I think it’s time to visit a new dealer for my service. Fool me once shame on you, fool me twice shame on me…

My family and I are in the market for a new car. We selected this dealer because I brought my last car here in 2009 and the experience was awesome! This time however, the experience was not awesome. It started off great, but took a wrong turn quickly! My sales guy (Ryan Hoey) took us on two test drives (CRV & Accord). He knew all about the two vehicles and provided excellent feedback about both cars (this was the positive part of the experience). Next, we go back to his office area to go over the numbers. And let’s just say the fun begins. As soon as we sat down he got a phone call from his wife he said something about a deposit that he’s going to make soon and for her to give him 10 more minutes because he just set down with someone (I guess that was us). He apologized and told us his wife was picking him up from work as, he doesn’t have a car. We laughed it off, but I thought that was a little unprofessional. Anywhoo… His first quote was for one of the higher models and we already told him we wanted the base model. Then he comes back with some short-​term payment method so we can pay the car off faster and all we would have to pay is a measly $ 900 a month for two years! I just about walked away right then & there! Then he gave us a more reasonable quote and I felt like it was reasonable enough for us to think about and compare to other quotes (you know, shop around). However, Mr. Sales guy of the year over here didn’t like that Idea much. He became visibly frustrated and appeared to be rushing us to make a decision (I guess his wife was waiting for him outside or something…) I explained to him that we want to shop around a little so we want to make sure that we could get the best price. He had the nerve to give me a blank stare o-​0 (with both hands resting on his checks as if I was boring him). He did some sort of awkward pause thing (as if to say I was getting on his nerves without really saying it). When I asked him what the problem was, he addressed my husband (not me) and gave the worst analogy ever! Saying something like «how would you feel if you asked her (talking about me) to marry you and she made you wait for a response? I’m trying to work with her here and she’s not helping me out.» That was so rude! Never talk to my husband like I’m not there! I was doing the talking so he should’ve addressed me! Not to mention, wtf does that have to do with the price of tea in China… Next, he said if I got you your deal today within the budget that you want would you leave a deposit for your other car that you want to trade-​in that’s not here today, and bring the trade-​in back on Monday? I told him if he gave us the deal within our budget today that we could just run home and go get the car today instead of Monday he then said well they’re actually closed now. I said you’re closed? (Now I had the blank stare). He went on to say we actually close at six today. That was it for me! Who the hell cares what time you close!!! You’re sitting here with the customer, you do not tell the customer what time you close! You finish conducting business! As we stand to leave he asked us to speak to his manager first (standard protocol). Now, the manager was a pleasant man by the name of, Sal. Sal had great customer service skills! I actually wish we would’ve ran into Sal first. Sal’s customer service is what I originally expected to receive from this dealer based on my previous experience here. The truth is, Ryan’s poor customer service skills turned me off so much, I didn’t even give Sal the chance to make the deal. I was too irritated at that point. Oh well! That’s it for me & this dealer. Bad customer service is a complete turn off to me, and I won’t tolerate it! There’s like 50 dealers up and down route 9. I’m the ultimate consumer. I will shop around until I get the deal and the service I want!

Khalil was always helpful and this was the second car that I got from him. The team is helpful and I have felt valued each time I’ve come in.

I went in to look for a new Accord and met Paul Aweeky. The rest was history. He greeted me so professionally at the door. It was powerful and professional. I left the same day with my new Accord. Thank you Paul! See you in 3 years!

They are below «no stars» actually-​would give them a negative 12. We go to pick up our new CRV, only to find that instead of the 15 miles we signed for, there was 80 miles. All we wanted was an explanation as to where the extra mileage was from. We didn’t ask for anything else. Unfortunately the jerk Sal we dealt with not only refused to give us the info but he treated us like we were inferior to him. Worst customer service EVER! DO NOT GO HERE!!!

Salesperson: Enrique
Tricked us into the dealership after they told us they had car in stock but when we arrived they no longer had it, we had to drive two hours round trip and they could not tell us before our appointment that the car we were interested in was no longer available. We looked at the more expensive model instead and after negotiating the price they tried to force us to add on options. They are called options for a reason, and if I am spending more already for the more expensive model, what makes them think I want to spend even more than my budget, when i am already over budget.
Brought home brand new car with scratches on rims (after taking off wheel locks), the trunk tailgate and missing cap on air valve for tires. Poor detailing. Also scratches on key after the clumsy salesperson dropped them on the ground. Spent 4 – 5 hours to pick up car and still forgot to give me correct paperwork to sign which they sent overnight a few days later. Then they sent my registration by regular mail and it took them two weeks to send so I could not use the car until two weeks later. Then they stated the registration would last four years but in actuality it was four months; they need to get facts straight before lying to customers. Salesperson is clueless, I do not know how he works here.
Then they send us an email about contacting them with any concerns beforehand to ensure they get a great rating yet they ignore us when we try to contact them. Ridiculous yet not surprising. Guess that is the difference between buying in NYC and NJ.

I had a major issue with them a few months back. They never followed up and proved that the customer experience is all talk.

I had a great car buying experience here. Joe Guzzo, Paul and Peter were all very helpful and knowledgable. They seem to want to build a business for the long term and treat their clients as such. I bought a Honda Odyssey and was happy with both the value and the service.
I think one key sign is they seem to have been under the same management for over 20 years. It seems like they do a lot of repeat business. I see this as a good sign as they aren’t trying to kick you into a quick flip but build a long term client, always good for the customer. I would highly recommend them to anyone.

I’ve purchased many vehicles in my numerous years of driving, all makes and models. Chris R. is far and away the best salesman I have ever encountered, and dealing with DCH was a pleasure from start to finish. Chris listened attentively to what we wanted, allowed us to test drive the car, showed us all the great features of my new car (Accord V6 Touring Elite), did not pressure us to buy. Next car I buy (maybe a Pilot for the family) will no doubt be from Chris @ DCH.

Not ideal. The used car I bought had a broken CD player, bad shimmy over 60mph, burnt out fog light bulbs and my mechanic swears they didn’t change the oil though they stated they did. Granted the car was older but this was basic stuff covered by their 60+ point inspection. The people were friendly and I don’t think I got a horrible deal so I’m not «unhappy» but I would NEVER go back. I paid cash and it still took 2+ hours to get out of there. weird.
I am still waiting for the registration that they wanted me to pick up. I had to argue to get them to mail it even though they damn well knew I was out of state. NOW THE TEMP TAG IS EXPIRED AND I STILL DONT HAVE THE REGISTRATION! (Update, finally got it and added a star). Never ever again! You’d have the same luck buying from Jim Bob’s used cars.
They seemed obsessed with social media reviews so be VERY wary about what you read…

Very nice car buying experience. I dealt with Khalil. Very good to work with.
Since then, I also went there for service. Not a long line, clean. Pretty decent.

First time at DCH Academy! My sales person was Kalil. He made my experience painless! I drove away with a beautiful car in my budget! No funny business!
Thank you KQ!

Got my pre-​owned Honda Accord at a kick-​ass price! Only 11,000 miles on it :) Good service.

Rather than a lengthy review, let my record speak for it.
I have bought three cars here (one Honda Element for myself and two Accords for my parents). One of my two sisters bought three cars here (two Accords and one Odyssey minivan). The other sister bought two cars here (two Accord). My parents bought one as well (one Accord). Yes, my family loves Honda Accord
Yes, the service I get here is so amazing and the process to buy a car is so easy that we have been coming here over and over again.
Let’s admit. Does anyone loves car salesmen? No. What about car salesmen that give you the best price/​deal in the area? Yeah, that’s what we have been getting from here over and over again.
Go talk to Erich when you head over to this dealer!

I had to give this place 4 stars because they are a little better than A-​OK.
Let’s face it. We hate car salesmen (or saleswomen). The stereotype is that they’re snakeoil salespeople who only care about meeting their quota and will say anything to make the sale. And I’m sure this place may have those poeple, but our guy (Joseph G.) was tops. A very easy going — no pressure guy who helped us from the door. I also have to give a shout out to Lisa who I only spoke to on the phone but was the ONLY person from ANY Honda dealership that explained to me exactly what the «fees» were. She was very pleasant and very professional.
The only person in the whole operation that I didn’t care for was the cashier. She seemed like she wanted to be anywhere else but at work. Very disinterested and not personable at all.
After 2 hours, we were getting a bit antsy — Holy Jesus there’s a lot of paperwork — and Joseph offered us some pizza (like a true Italian — always looking to feed someone). We were leasing a car and he gave us the newest car he had in the warehouse with only 8 miles. That’s tops! Normally I would have thought they would have saved that for someone that was buying.
Make no mistake about it, he tried to upsell us once or twice, but once he knew we were only interested in a particular make and model, he helped us out as if we were buying 10 cars from him. If you go to buy or lease a car, 1) plan to be there 2 – 3 hours (there’s tons of paperwork) and 2) ask for Joesph G.

Based on seemingly positive reviews, I came here to purchase a new Honda Accord. Making an appointment online seemed easy enough, and I was assured many colors and styles were left. That was the first negative… we showed up and they only had two colors left and did not seem willing to check with their other locations for available colors. Nonetheless we stayed and bargained for a while. They definitely play hardball and tend to «gang up» when you try to negotiate by bringing in other employees to back them up. When we finally relented to their price (which is comparable to other dealerships), the buying process took a long time. I expected to be in and out in 4, maybe 5 hours, but the process took close to 7 hours. They do check up on you a couple times the week after you buy the car, but they also make it a point that you give them high ratings. The finance department is hit or miss as well. Sometimes they reply right away, but other times they take a long time. In fact, I am still waiting on a reply from last week despite several e-​mails. There have been a few mishaps where we’ve had to drive back to sign more papers or delaying of verification of paperwork (we had to pay more interest since they misplaced my grad school transcript and corporate Honda had to wait longer for them to process). Lastly, driving in and out of the dealership is kind of tricky on a busy Rt.9 and the lot is very narrow so watch out for other cars. I got my oil changed here as well for the first time (no free oil change or service when you buy a new car by the way). The wait was fairly quick on a weekend (definitely make an appointment) but they upsell you on oil so their coupon offers on the website do not matter too much. It’s been about five months since purchasing the car, which so far has no issues.
It does seem strange that they have only 10 reviews, and 43 filtered ones.