Marshall’s

I absolutely love this company but this location is an absolute mess. As someone that works in a department store bigger than this store I know that things should never be left on the floor or in an aisle or blocking anything and clearly the workers here were not trained that way. I have shopped here in the morning and at night and the store isn’t ever neat and tidy. I was there this evening and somebody dropped a bath salt jar and there was salt all over the place and not a worker on the floor to be found or nearby that looked like they cared how clean the store was. Also, this store’s coworkers and management clearly do not get along twice I have been in the store when coworkers and management were fighting or arguing about something loudly for the whole store to hear and that is just trashy. It’s not that hard to talk calmly in the back, you are never supposed to have a confrontation on the selling floor with a coworker and it makes all the shoppers uncomfortable.

Probably one of the worst marshalls around. I wonder how they can stay in business. Wish they would stock up on better options. That would be amazing !!

The manager told me I didn’t purchase an item here that still had tags on it. I was just in this store yesterday. The attitude is insane from the poorly speaking English cashiers, the manager on duty is overly tattooed with them exposed & told me he didn’t care what I thought about his customer service. Wow. So to make an exchange they have an intimidating bouncer type affect here, I’m surprised he didn’t toss me out the store. The lines are always long. It’s always a mess, they don’t sell children’s athletic footwear, the clearance section is only broken items. I wish I had 4 hands to give this location 4 thumbs down !
It went from; «you didn’t buy this here «to «we don’t sell that brand «to «I can’t find the item on shelves any more » .
How about you just confess your horrible at customer service, you don’t prioritize this retail position, so you don’t care how you treat the shoppers. Simple. Thank you for making me decide to not return to this location. To tell every one about my experience. Btw south Plainfield marshalls completed the exchange in 11 minutes with a smile.

This place is a total dump. Do not even waste your time. The store is always chaotic, unorganized and stuff is all over the place. The employees on the floor basically just talk and talk and too bad for you if you don’t want to hear their personal conversations. Long lines, lackluster employees. Merchandise is often open, has shoddy packaging or is dirty.

The selection of merchandise overall is good. The prices are also good. However, good luck finding anything because the store is a mess. The customer service is pretty bad. There is no sense of urgency at the checkout. You can hear them talking about their personal lives or work gossip etc. Expect to be on line for awhile as the workers talk away amongst each other. Your time is NOT a priority at this store.

Not the best selection. Sometimes you find worn clothes on racks that have price tags on them. Basically a thrift store.