Lowe’s Home Improvement.

They had miss priced a item and would not sell to me at the price that they displayed it at. They said oh we have a new guy here sorry.

Appropriately named «Lowes» since you must certainly lower your expectations upon entering. Impossible to find anyone to assist or ask questions (have had other customers come up to me and ask if I’ve seen anyone around who works there.) If you do manage to find anyone to help you, they will begrudgingly assist you. Forget their price matching guarantee, the employees will often tell you no, even when you present the competitor’s flyer.
I’m giving it one star and that’s only because once I had an employee help me load something in my car.

Great store to shop in. u can actually get down the lsle you want without 50 sidestacks of clutter or power equipment in the way. The store is always clean vs Home Depot Filthy stores. Customer service is good for retail. Managers always take care of any issues. Friendly people on the floor. Overall a nice shopping experience.

I go to Lowe’s about twice a month, so I like the place, but I really got peeved recently. I was looking for prices or any deals on new appliances for the kitchen. I wanted new refrid, microwave, dishwasher, stove, and a new washing machine. The salesman helped me find the exact color, etc. and to «verify» the prices printed them out on contracts. He then told me I needed to sign the contracts. I explained again that I was only looking at prices and that I wasn’t signing anything today. I told him I would like to take the contracts with me and discuss it with my wife. He quickly grabbed the contracts back and said I couldn’t take the contracts but agreed to letting me write down the prices! He seemed upset that I wouldn’t sign right then. I found the same items at a competitor for much less.

The refrigerator my husband and I purchased was a reasonable price, the customer service rep in the store was friendly and helpful. The delivery and installation men were wonderful however the waterline to my fridge was damaged during installation and flooded the kitchen and leaked into the basement in our rental property. They fought us about whose responsibility it was for damages. They then dealt with our rental company (which is another beast) and we never heard anything and assumed it was taken care of… Until we moved out of our home and were hit with major repair bills. For the last TWO YEARS my husband and I have been fighting with Lowe’s to pay for the damages they caused with no resolution. We were told the claim was closed because the rental company never contacted them to resolve the claim… The rental company was NOT the customer. I was the customer. So now two years and $ 1600 later we are still waiting on Lowe’s to honor their agreement. I will never shop at this, or any, location again. Go to one of the million other home improvement stores in the KC area if you want to be taken care of as a customer should be.

Wow what else can I say these guys are great I had quite a bit of black iron pipe that need cut it and thread after I went to Home Depot and they wanted to charge me $ 6 a foot to do that I went to Lowes they were more than willing to cut and thread whatever I needed done thank you for being such a help guys

I purchased a front door and storm door at Lowe’s Home Improvement off of Blackbob in Olathe KS. They walked me through the steps of what I needed including hardware and signed a contract to have it installed. I even asked is this for all hardware, labor, and trim and the sales clerk replied «YES». The contractor is installing the door and asks me if I wanted to use the old doors handle and lock because no new hardware came with the door. I called the store explaining the situation and they did not give the contractor the hardware set that I picked out with the clerk. They then told me that the sales clerk must of forgot to add it in with the purchase but would be happy to sell me one. I had to leave my house with the contractor there by himself, watching my dogs, waiting for the door handle and dead bolt lock so he could finish the job. I drove to the Home Depot to get it. Lowes you are unprofessional in door sales. I went to complain to a manager and they act like it’s no big deal. I spent $ 1,000 there and they were not appreciate of my business at all.

I like going to this Lowes because they always seem to have what I need in stock and at a reasonable price. They keep it clean and the employees are friendly and helpful. Plenty of parking out front and a good location next to several restaurants and a Walmart. Makes for great one-​stop shopping.

The first post on Lowes Facebook site about this was deleted, so I reposted and now have it here.
Carpet Sale at Lowes.
A carpet sale is not neccessarily a SALE at Lowes.
Buy Stainmaster carpet and you get installation for the whole house for $ 39 AND a FREE pad upgrade. That is what it says.
In reality, you cannot just buy the carpet with no pad and get the $ 39 installation. You have to use their pad AND the topend pad to get the deal.
IF you want only carpet, they will NOT do the install — you have to do that yourself OR have it done somewhere else. To get the FREE pad upgrade you MUST buy the top pad, THEN you get an upgrade.
THERE is nothing FREE in this sale — ONLY upcharges.
This was the same thing when they had laminate flooring on sale, good price on product, but stiff you on the install.
The local DA should be looking at this for false advertising.
Local manager and dept managers admit it is misleading, but DUH, corporate makes the decisions. Peter principle at it best.

I usually go to Home Depot down the street from me, but when they don’t have something I want in stock, this is the Lowe’s I frequent. At 3 pm on a sunny Spring Saturday, this place is packed with Johnson County families. Yep, they pack up the kids and haul them along. They were running everywhere. Just lost two stars.
Getting into and out of the «mall» parking lot is pretty hectic. A lot of winding around and waiting at stop signs.
Since Lowe’s had what I wanted, I am going to call it even for the zero stars I would give the teenage cashier who had zero personality and rolled her eyes at me when I said I did not to purchase the service agreement on my $ 200 reel mower. You know why, kid? I am purchasing the $ 200 reel mower so that when it breaks, I can just buy another mower!

I went into the Lowe’s store on Black Bob in Olathe, KS to order a new micro wave. The salesperson stood at his computer and told me he was placing the order while we were talking. I asked if he needed anything else from me and he said, «No, it will be here in two weeks.» I called today, two weeks later, and asked if the micro wave was in. After 45 minutes in researching my order, I was told the order was never placed. I was told I needed to pay for the micro wave in advance before a order can be placed. I spoke with the «manager on duty» who said it was true that an item had to be paid for in advance of an item being ordered. I asked why wasn’t I told that when I asked, «IS THERE ANYTHING ELSE YOU NEED FROM ME?». Also, I asked why was I told the order had been placed and would arrive in two weeks??? Nobody knows!!! So, after a two week wait… it’s off to Home Depot to order a new micro wave. Word to Olathe Lowe’s customers… READ ALL REVIEWS OF THIS LOWE“S before making a purchase!!!

Pretty sure I will be returning to Home Depot as a customer. Recent purchase visits have been NOT customer friendly. Most communication in the store by Lowes representatives are: I’m not sure, I don’t think so, Probably, Maybe, Ask Customer Service Desk. Very frustrating when doing upgrades to your home and bonus, they are very grouchy people working there of late. I have shopped this store since it has opened but the last 6 months to a year is not pleasant and I’m ready to switch back to Home Depot!

My first trip to a Lowe’s came at 5:15pm on Christmas Eve after our furnace went out 3 days after moving in to our new house. Fun, huh? We needed a termocouple, and the gentleman (Doug, I think?) we found was friendly and took us there right away. Success!
In the subsequent days, I went back a few times thinking I liked Lowe’s more than Home Depot. However, after that first great experience with Doug, it all sort of went down hill. It has been impossible to find people to help me. At HD, people are roaming the halls and easy to find. They know what you need, and exactly where it is. At Lowe’s, good luck finding someone easily… and if you do, make sure you are getting the right thing. Because, I didn’t get the right thing from a guy who seemed sure it was the right thing. And the only reason I found that guy is because I went to customer service asking for someone in electrical, after searching myself for over five minutes. And even though, I had to wait several minutes after the store-​wide page for someone from electrical to help.
OK, sorry, rant over. Basically, I learned that I prefer Home Depot. And since both are equidistant from the house, I really have no reason to go to Lowe’s…unless it’s 5:15pm on Christmas Eve, and HD closes at 5pm while Lowe’s is open until 6pm ;)

This Lowes and also the one on Stateline Road are both terrible. You go to the automated response system and wait and wait and wait. No one ever answers the phone.
We are currently remodeling our home. It took them 20 minutes today to bring out a faucet that we ordered online. They called us to tell us that the faucet was in but the poorly trained and incompetent staff could not find it in a timely manner.
My wife called to pick up another faucet that we were told was in via the Lowe’s website.
She called, actually got a live person, and was told nothing is in until they call and tell us that it’s in!
On another faucet we ordered, my wife came to pick it up. The box looked like it’d been driven over by a truck and they expected her to take it home. How dumb do they think their long suffering customers are?
We ordered several thousand dollars worth of Bosch appliances, and I’m scared to see how bad they mess that up. They are supposed to come in next Friday. Let’s see if I’m writing another review or not.
AVOID them like the plague unless you want hours of frustration.

This store is just okay. I usually have to find some one to help me if I can’t find what I am looking for.
I go to this store because it is close to the office and and easy to get in and out of in a short amount of time.
They have a nice selection of cleaning supplies which is usually what I go there for and they a big selection of lights, faucets, etc to finish a place. They don’t seem to have as big selection for hardware and lumber like Home Depot.
Guess this would be a store to get the final items to make a place look nice versus items to build something.

This Lowes store has the WORST customer service out of all the Lowes I’ve been to. I went 3 times to the same department on 3 separate days and wondered around for 30mins to an hour and not 1 person asked if I needed help. Initially I thought it was just a bad day but the 2^nd & 3^rd time was no different. They had people just sitting around and none of them got up to ask anyone in there department if any of the customers needed help. I think some more QUALITY customer service training is in order for this store.

I have been to this Lowes many times and the layout is nice. The people that I have dealt with have for the most part been nice.
Their paint department matches colors very well and have been good at giving tips on what type of paint to use for which room. Valspar, which is their #1 paint, is really good. I must say though that some of the ladies in the paint department look like they hate their job and have scary looks, but once you ask them a question they are very helpful. It is really strange.
Other than that, I find that their prices are lower than Home Depot and they don’t throw a fit to match prices on certain items. The only semi-​bad experience I had here was with their contractors. I purchased a storm door and it had to be ordered. Once it came in I kept waiting for them to call me to schedule the install and it seemed like it took forever. I had to call several times to get it taken care of and they finally got it done. I don’t know if I can attribute that to the store since I believe they have a call center that sets all that up. Anyway, I would’ve given them 5 stars if they would’ve got that right.
Overall, the store has good products and I prefer to go to Lowe’s for paint products over Home Depot.

I was truly disappointed with the service here. Hell, I felt like I was in Home Depot circa 2007. Why 2007 you ask? Well, I may not make it to the hardware store too often, but I know that Home Depot’s service level circa 2007 sucked ass. I have been back there since then, and they have improved considerably. Now, Lowe’s on the other hand has really started sucking. WTF? I am not basing these opinions on isolated visits… I have been to each more than twice.