Waste Management

After 14 years with a commercial dumpster with Waste Management, we were shocked to find out it is almost impossible to cancel their service. After yearly rate increases, with more excessive fees tacked on top, we started to cancel our service with them in Fall of 2012, but were told we had to wait until September 2013 because we supposedly were under contract. As instructed, we sent a certified letter in June 2013, only to be then told we were actually under contract until December 2013. They have not provided us copies of their last contract that was supposedly signed by us in 2005, giving them automatic renewal for one year increments, but allowing them to charge as much as the need in monthly fees and extra service charges. They assure us the contract does not limit what they can charge, but automatically renews yearly and forces us to pay for their service.. . and they refuse to cancel this supposed contract. Our numerous calls to management are ignored. This is so ridiculous and insulting to long term customers who paid every month on time. Their rates are now approximately 50% higher for our service than their competitors offer to us, having gone up 34% over just the last three years. They don’t want to compete with others, just force existing customers to be stuck with their service and exorbitant rates. We have talked to Tracy, Michael Hill, Norris Grizzar (left messages for him, finally caught him one time, he said he would investigate, never has returned any of my messages asking for updates ever since), but pretty much we keep getting told we’re stuck having to pay them. Please, do NOT take the chance on having the same nightmare we have experienced, DO NOT allow them to set a dumpster for you! Christy Hicks, Hicks Heating & Air, Mustang, OK