Harley Davidson World

Started using them in 2012 when I wanted a 95 kit put into my 88 twin cam. 2000.00 dollars. No problems, or so I thought. A couple years later, in 2014 I was having a blinking oil light and figured I needed an oil pump. Had Harley World look at it and they stated I did need a new pump. 1400.00 dollars. 11 months later the engine destroys itself from the inside. Had it checked at a different Harley dealership as I was on the road when it happened. Was knocking loudly. They tore into it and found my new out pump and cam plate destroyed. My engine was also completely damaged on the inside and could not be saved. New engine time. Went back to Harley World to see what kind of warranty was on their parts. Still had all my receipts and asked about the oil pump that had been put in my engine. Turns out they upgraded me to the more expensive screaming eagle parts without telling me. I also asked about a charge on my engine upgrade from 2012 as the ticket showed that they refurbished the heads. They could not tell me why they were done or what was done. They did say that they don’t normally do any head work when installing a big bore kit. Only that I was charged almost 500.00 dollars for the service. I straight up asked them if they up sell their parts and services and was told no. But they had no answers why I was charges for the head work, or the screaming eagle parts. And to find out what happened to my motor was going to cost me 7 to 900.00 more in labor. No thanks. I found a used motor and mounted it myself. I did purchase the gaskets for the engine swap from them, only to have the parts guy attempt to sell me parts that I did not need. I won’t be going back to them for anything. I suggest if anyone uses them to make sure you get an explanation for all parts and service before you turn loose of the cash.

Clothing and poker chips are the most expensive here than any other HD place around. Not a single person stopped me to ask if I needed assistance.

During the hot weather, my 2005 Deuce began sputtering and cutting out. I took it to Harley World to see what was wrong. The mechanic was very friendly and took my bike on a test run. Afterwards, he blamed the problem on the custom pipes on the bike, and said the unusually high heat was causing the problem. Since he was the expert, I accepted his diagnosis and went home. To his credit, he didn’t charge me a dime.
About a week later, I went out for a ride. As I left the driveway my bike acted like it had emphysema; it sputtered and coughed and barely went forward. I think the 5 year old next door passed me on her tricycle.
Suddenly it hit me — spark plugs? I had bought the bike used from Fort Thunder, but I assumed that all was in order. Anyway, I bought a couple of new plugs from Harley World, put them in and voila! Runs like a champ, even on the hottest days. The plugs I pulled looked like they had been smoking Camel non-​filters all their lives.
So I was mildly annoyed that a Harley mechanic could have missed something so simple — even more annoyed that I was sold a bike with crappy plugs to begin with. But it may have been a fluke, overall Harley World has an impressive dealership and their retail stuff is a little lower than Fort Thunder. I will try them again before I make a final decision.

Stopped in to have a full lube replacement to include a fork oil change on 10÷4÷11 at the Okc location. I was quoted a time of 1 ½ hours for the lube change and 3 ½ hours for the fork oil change. I was billed for 6.6 hours of labor. I wasn’t happy but paid my bill and went on my way. Three miles down the road after leaving the dealership the clutch dome cover flew off my bike and dumped hyd oil down the left side of my bike. Called the dealership to come get me cause I was stranded. The mech showed up and replaced the dome cover and we went back to the dealership. Turns out the mechanic didn’t torque the bolts on the cover. Chuck is the service manager there and the only positive experience I had at the dealership. When I asked how the dealership would make this right he offered a $ 100 gift card and to have my bike detailed the next day. I went in the next day for the detailing and started to get a bit upset when after 40 minutes my bike still hadn’t been touched! I asked to speak with the owner, Jim Strickland, who initially seemed concerned and asked how he could make it right. I told him that because of their mistake I lost 4 hours of my time and that if their time is worth $ 79 dollars an hour mine should be too. He agreed to give me back money for 2 hours of my time in exchange for the $ 100 gift card they had given the night before. I gave him the gift card but when I reminded him that I had lost 4 hours he became upset and said that I was taking advantage of his kindness! He then told me that he would not pay me for sitting and doing nothing but waiting! Even though it was because of their shoddy service that I was there waiting! The end result was that he, the owner Jim Strickland, renigged on his offer to reimberse me for 2 hours of my time, kept the gift card, and then had his guy stop cleaning my bike! Unreal! I never once raised my voice or used any profanity whatsoever so I was shocked by his actions. I am a lifetime HOG member and a proud HD rider but because of this experience I will never again take my bike to a Harley Davidson dealership.