Dillards Penn Square Mall

If you’re as much of a fan as Lilly Pulitzer as I am, coming here is so much better than shopping online! Lori is an absolute sweetheart and has an extensive knowledge of the merchandise. She really cares about her customers and won’t let you walk out with something that doesn’t make you look great. I’d give six stars if I could.

This Dillard’s is pretty big and has a lot of merchandise. I would much rather shop online but sometimes you have to go out and try stuff on and hit sales and what not. There were a bunch of helpful sales associates in the menswear sections, but when I went to the ladies area it was like, «Hello? Hello? Is anyone here?» The cosmetics counter was the same.

I love Dillard’s. I like the clothes and the shoes that they have. I usually go to Dillard’s because of the big and tall shop but I have lost so much weight that I can shop the normal men’s dept.
The above statement is generic for all Dillard’s.
I wish I could mention a particular associate because this person was not only good in the assistance given to me bit just oozing personality. This particular associate is at the Penn Square Dillard’s in the men’s accessories dept. I will go back to thus store for sure.

Oh Dillard’s. How many times I have walked around the displays in search of something to buy, only to find it and never be helped. I must block out each bad experience because I keep coming back… only to be ignored again. I don’t know if it understaffing or bad staffing but wow. Sometimes it feels as though the associates are sizing customers up as to who will actually be a big spender, well I can’t spend any money if no one is there to help. The shoe department is the worst offender, I can’t self serve so please help me! I have walked out so many times empty handed when I was prepared to spend. Ugh, the selection is good if you can get someone to help. I will say the upstairs area is a little better. The men’s area (different part of the mall) has lost my business after several cologne buying occasions in which associates where really rude. Well, there’s always local, online or Von Maur at quail.

The Bobbi Brown counter by far has THE WORST customer service. They act like I should be thankful that they’re there to sell me $ 100 of cosmetics in about five minutes time. If you can stand it, BUY ONLINE. Or better yet, go to Balliet’s where they are more knowledgeable.

I have never lived in a place that had a Dillard’s department store. I’ve had great experiences here and was thrilled to discover it. Didn’t know anything about it.
I have unusual proportions and this city is bone dry when it comes to department stores that cater to the unusual and quality merchandise.
If it weren’t for Dillards I probably would need to order almost everything online, which can get to be a huge pain. Some things you really do need to try on first. The sales associates have always been great to me. The shoe department carries awesome brands, and I can even find some in my size 5.
Dillards has the only MAC counters here. Can that be true? Well, it’s a plus for them.
I also do loathe the mall in which it’s located but I just avoid it.

Oh Dillard’s. It sounds more like a sandwich place than a department store. I feel like I avoid you more often than not, finding workarounds at local places. The makeup I buy nearby isn’t exactly what I was hoping for, but it’s better than having to come to you. Target’s shapewear leaves something to be desired, but their parking sitch is better.
Dillard’s, it’s not you, it’s your mothership. I just can’t handle the mall. It’s the terrible traffic, the Hummer parked in two highly coveted spaces. It’s the mean girls, summoned by the tractor beam that is Forever 21. Their GED boyfriends, clad in some Ed Hardy/​Affliction mashup, doing their best Channing Tatum duckface while waiting in line for fried rice in the food court. Their moms, reigning supreme at Nine West or J Crew or Banana or fill-​in-​the-​blank. Only at the mall am I so acutely aware that some things never change, that the progressive pocket of Oklahoma I inhabit isn’t really representative of the whole of Oklahoma.
But Dillard’s, you’ve got Spanx, and MAC, BCBG and Sam Edelman. You’ve got my perfume and my tights, my moisturizer and my mascara. You sell jewelry I can afford, to go with any look I can throw at you. You have pajamas and sports bras, face scrubs and bathroom rugs. From neck ties to racy stilettos, you’ve got it all. So I patiently wait while Little Axe prom queens and Elk City dance moms ignore the traffic signs. I breathe and get all zen as I wait for one of the six people working the MAC counter to mosey over and talk to me.
So, begrudgingly, I’ll be back… pocketbook firmly in hand.

These five stars are all for Aundre. If you don’t know him you don’t know menswear in OKC.
He is the absolute best and deserves all the referrals I send his way.

Amira in the lingerie department was so knowledgable and helpful. She gave me tips about care and sizing that really met my needs and price range. I highly recommend going to see her!

Clean store, yet not a sales associate in sight. Easy to navigate children’s area, and clean fitting rooms. Although we had trouble finding a size, (yes baby bro wears Huskey) we managed okay on our own.
When ready to check out though, we had to search for a sales associate. I remember better customer service from Dillards when I was a little girl. but c’est la vie.