Bob Moore Edmond Collision Center

Bob Howard did a great job on my Camry repair.
I got 3 estimates, theirs was the lowest. Then, when they did the work it was a little less than their original estimate.
Done in less time than they told me when I left car.
I read the Unilocal reviews after I turned my car over to them, so I was a bit nervous. Glad I did see them before or I wouldn’t have used them.
Insurance was easy to work with them.

not good not bad completely neutral review. middle of the road.

Should’ve read Cheri’s review but we were just driving through OKC and had to make a snap decision after a dog ran out in front of the car and all the airbags deployed.
We left the audi in their care and flew home first weekend of September. All of our conversations were over the phone and we had Ron White as our contact. Made flight arrangements to come back 4 weeks later based on Ron’s timetable. Thank goodness our flight could be changed without penalty. Some needed repairs were missed on the first go-​around and new parts need to be ordered from Germany.
Finally the car was ready and we flew out on Oct 31 to pick it up. We asked Ron to have the car washed and ready to go when we arrive.
The car was covered in dirt and we had to wait for them to wash it– it was as if he’d never considered washing it.
Then we inspect the car. All sorts of clustered gauges that weren’t there before the accident are now very apparent. Ron seems very unperturbed and says the gauges (even on the trunk) are normal wear and tear. The airbag covers are filthy in the back of the car. The newly replaced driver’s side window makes a grinding sound as it moves. Ron says that’s just the normal sound although it’s very different from the original passenger side window. There’s still glass in the door pockets. For a $ 21K auto repair I expected better.
Finally, we drove it away, not really having another option. A few miles later a light informs us that the tire pressure is low. On the freeway we notice the car now pulls to the right.
So, if I had it to do over again, I would’ve spend some time reviewing collision centers while waiting for the tow truck instead of assuming that the audi dealership would be our best bet. My recommendation– go elsewhere!

Bob Moore, I present you with a brand new achievement award! Its called the Abomination award!
(Applause)
Your collision center is a complete abomination!
Congratulations on this incredible achievement!
Fact. My supercharged Range Rover sport was towed to Bob Moore on Nov. 15, 2013
pick up date: April 24^th 2014
Nov-​Jan 1.
Parts on back order, the holidays, shipped from Great Britain, takes a long time to get those parts you say.
February. You admit that mistakes were made & broken parts overlooked. It had to be taken apart again, we wait, again, for parts on back order that are soooooo hard to get from Great Britain that should have all been ordered day one back in November.
February 26^th, my birthday, the 4^th time promised, still not ready. I didn’t have a SUV to drive to the beach on my holiday, so I lost the first two days of my vacay & paid hotel.
You don’t have a loaner SUV in your loaner fleet so you rented me a brand new pathfinder from your neighbor Bob Moore dealership, looked me in the eye and promised again. «10 more days.»
March 6. I came back from vacay, test drove it. It was complete rubbish with several issues including the airbag light was on & the lift gate would not even open.
I returned it straight away, you then say you will have a certified range rover specialists look at it & run a diagnostic on it. No worries. I AM patient, unfortunately, my patience expired several months ago. My sincere apologies. I also apologize if I may have dropped a F Bomb but I don’t exactly recall bc I went temporarily insane & all I could see was red.
Then to find out later that not only was the airbag light on & lift gate not working, you had not even balanced the tires, or test drove it? Several bushings front & rear needed to be replaced when you gave it to me «ready»?! What had you been doing for 5 months with $ 25k?
Then, to add insult to injury you ask me to turn in the pathfinder for your loaner Taurus. That’s rich.
My husbands exact words with a eye roll were «you can’t be serious?!»
I drove away in the pathfinder.
March 23^rd. The brand new pathfinder has a flat tire. Bollocks!
March 31^st. You tell me it’s ready again but, the airbags are NOT going to work, I will have to sign a waiver if I want to pick it up bc you can’t get the airbag sensor part. AGAIN, it’s on back order & could take a full century or so, give or take a few years. Damn British!!!
And, when I sign this «waiver» have a accident, kill myself, my family or someone else’s, your not responsible. Your ambivalence is admirable, unlike your word of honor. I refused to sign waiver.
April 1. I crash the pathfinder. April fools! Just kidding. I am now told I have to bring the pathfinder back that I have been reduced from $ 100k rover, to pathfinder, (Taurus unacceptable) to a Juke, aka mouse mobile.
Not kidding.
April 4^th. Dropped off pathfinder to pick up mouse mobile.
Jukes on me!
April 5^th. I am now delayed relocating back to Texas.
Business lost.
April 6^th. I take a selfie while driving the mouse mobile when I see it I suffer a massive emotional breakdown & later a massive hangover.
April 24^th. I finally pick up my Range Rover.
4 hours later driving down the highway the air bag light comes on. The one you just replaced.
Since all your work is guaranteed, you can keep on trying till you get it right. As we are now just two fools stuck together by incompetence & insurance Bureaucracy.
I will be happy to update my review when my car is fixed in its entirety.
Although, that update may take a full century, give or take a few years, as those words will not be so easy to get, coming from us British.
See you in a few days, can’t wait to take another selfie in the mouse mobile. What fun! What a FUN ride this experience has been.
Congratulations again on your abomination award, the Jukes on you ;)

MUCH BETTER than the newer NW Expy location… more professional staff and definitely more efficient… by far! Go to this one, not the other one, trust me… it’s a HUGE difference.