A & M Concrete & Metal Building

We called them out to get a quote for concrete work and Johnny, their salesman initially showed up and then Arturo did shortly after to work up the costs. We agreed to the quote that day of $ 5800 and on March 17^th we made our down payment of $ 2900. They said it would be a week or two before it would be complete. On March 19^th they came to set our forms. Via a text message Johnny (salesman) told me they would do the concrete on the 28^th. That day came and the work was not done. I called Johnny to ask why and he said it was April 28, not March 28. That was never specified in his text. So our yard was left destroyed for 6 weeks and 5 days before the concrete was even poured. We expressed our dissatisfaction with this because of the spikes that could be dangerous to our dogs and small children. We had expressed that we wanted our back walk way to slope down to ground level at the fence opening so it would not have to be cut at a slant because of the slope. When we saw how the forms were set we knew that they didn’t understand how we wanted it to be. I would have had to be dug down into the ground to keep the slant from being right a the gates swing way. So I called Johnny to let him know it wasn’t done correctly. He told me to call Arturo Chavez (the boss). So I called Arturo to let him know and he said they still had work to do and not to worry. The morning of April 28^th I called Johnny to remind him of the issue in hopes that it would be fixed. He was out of town at a funeral so he texted me and asked that I call Arturo. I called Arturo and it went to his voice mail box and I left a message giving detailed instructions on how we wanted the back walkway to slope down and be level at the fence so it would open. I received another text from Johnny stating he just talked to Arturo and made clear what needed to be fixed with the back walk way. Once we got home that day immediately I saw that nothing had changed for the back walk way and there was a large slant at the back gate. The issue I was trying to avoid they made no attempt to fix before pouring the concrete. This was problem #1 because our gate can only swing in since we have metal posts on the outside of the gate which doesn’t allow us to make the gate swing outward, without having to redo the whole fence. Our second problem was they took it upon themselves to start cutting the bottom of our gate with a hand saw. The bottom was jagged and uneven and they kept cutting more and more so they could open the fence. In cutting it with a hand saw they ended up breaking pieces of the gate off. I was furious and told Arturo this is exactly why I contacted him and Johnny twice because I didn’t want to have to cut my gate at an angle because it would leave a large gap at the bottom. He told me that’s the only way they could do it… I knew this was a lie. He said he would go buy a sweep to put on the bottom of the gate to make up for the space that would keep other animals out and keep our dog from getting out. They left with us still unable to lift the gate unless we both lifted up on it. And even then we could only open it so far. Arturo said he would come May 1^st to fix the issue and remove the dirt they was suppose to be removed around the forms. When we got home the dirt had been removed but we found that the issue with the fence had not been resolved. All they did was put the little sweep inside of our fence and left. At this point they were wanting their final payment for the concrete work. I asked Johnny to come and look at what our fence looks like so we can get the issue resolved. He came out and we told him we liked everything except for them not doing the back walkway like we liked and tearing up our fence and not fixing it like they said they would. He looked at it and said he didn’t want to have to tear out the concrete but he would write up a contract to have the fence fixed and he would also give us a $ 200 discount off of our total cost. He looked at what all would have to be fixed on the fence and wrote it up. I wrote a check for the remaining balance due (minus the $ 200 discount) and he shook our hands and said he was going to get this taken care of and he was also appreciative of us recommending them to our friend, Dusty Piper, who just put in a contract with them to get work done. I felt that Johnny was a man of his word and would make sure that this issue would be resolved quickly. He did tell us that the industrial sweep he was going to order could take a few days to get in but that he would call us when it got in. So I didn’t contact Johnny back until May 12^th, via text, asking if the part had came in to fix the fence. He said he would call Arturo to see if they had came in because he knew they had ordered them. He said Arturo was going to check when he got back to Odessa.
June 2 — fence is not fixed and they refused to pay it until we paid back the discount they gave us. Filed a complaint with BBB.