Landmark Credit Union

I use them to finance a vehicle. The interest and terms are all reasonable, and the customer service is fairly helpful. The reason they get two stars is because their online services are truly pathetic.
It’s extremely difficult to enroll in their online services in the first place-I’ve tried to enroll three times, requested online help once and never got it, and called and was told (weeks after the initial incident) that their website was down. Basically, these people don’t know how to use the internets. It’s also very difficult to actually make your payments, and you can’t make direct payments with a debit card, or a bank account until they verify your bank account. On top of that, phone payments cost a $ 10 convenience fee.
If you’re an old lady who likes sending checks in the mail, Landmark is probably fine for you, but if you are a modern person, you could probably save yourself some stress by looking elsewhere.

Good mortgage rates/​terms but…
Landmark Credit Union uses a contractor to verify whether your insurance is up to date. This contractor is highly unprofessional and seems to «lose» track of information. Of course, if you do not show them proof of insurance within the designated time frame, they’ll sign you up for an extremely expensive insurance plan, regardless of whether you have insurance or not. So they have every interest to slow roll the process and not keep careful track of the information.
The latest example:
I refinanced the mortgage on my condo July 12^th. As part of this process I needed to send in the current insurance information the inside of the condo (mine) and the master condo insurance policy (the condo associations insurance). I sent in this information and the mortgage was refinanced. However, today, July 29^th, this contractor claims they do not have the updated master condo insurance policy.
So now I have to track down this information again despite the fact that I provided it earlier
Like I said before, the mortgage terms are good, low fees and all that, which is why I was refinancing, but I’m getting awfully sick of being harassed when my insurance information is up to date.
If another credit union or bank has comparable terms/​fees, go with them rather than go with Landmark Credit Union.