S & R Towing

Always friendly and helpful. Also the calls and texts are comforting to know that we weren’t forgotten about Thank you!

Great service! Joe was very polite on the phone when calling to confirm my current and drop off locations. The truck was on time, if not early to my location. The driver (can’t remember his name) was very courteous and took time to listen and explain what was happening. Would definitely be my first call next time I need a car towed!

My wife’s car broke down this morning taking the kids to school and was stuck on the side of the road. We have roadside assistance on our auto policy and they connected us to S & R towing!
Jimmy was the driver came in less time then estimated and took the car to our mechanic. A rough morning that was made easier. If you are in North County San Diego these are the folks to call!

John was legit. Cool guy, very personable, ahead of schedule and tentative to my needs as a customer.

Great customer service. Our driver, Rick, was very professional, polite and courteous!

I called S&R towing the other night at 10:15PM. I called these guys after calling several other tow companies who said they didn’t have anyone available. Frankly with the other guys, I think the real reason was, they didn’t want to get out of bed. But S&R was ready and willing. They got there earlier than expected, which was awesome. They even called me when they were en route. When the driver got there, the car started right away with no problem (of course). He charged the standard trip fee, which was very fairly priced.

After waiting for another towing company for ³¹⁄₂ hours with no communication, I finally cancelled it and called for a different carrier. Ricky from S&R showed up and was one of the nicest guys! He introduced himself, shook my hand and explained everything he was doing. You are lucky to have such a great employee representing you.

Would give this company zero stars if possible. FIRST EXPERIENCE with this company: geico dispatched them out to me to take care of a flat tire, they said 40 – 50 minutes, THREE HOURS LATER they finally show up and change my flat after the employee gives me a hard time. I got the run around about 20 times from S&R towing, everything from «gary in a white truck should be pulling up any second» to 3 hours later it being «joe in a black truck will be right there!». SECOND EXPERIENCE with this company is today, right now. 90 minutes ago geico dispatched them out to jump my dead car battery and I had already complained about S&R and did not want to use them again but they were all that was available. Ive made two formal complaints to Geico about this company and am waiting on the manager of S&R to return my calls regarding the poor service I experienced.

I called to get my car towed and with in ten minutes my car was being hooked up. I also needed a ride and my driver was super cool and respectful!

This towing company has disrespectful drivers. Just this morning I was cut off by a large tow truck that was speeding down the highway. I proceeded to watch the driver weave through traffic, cutting off more people. Definitely do not want disrespectful, speedy drivers towing my car around town.

company has towed my car multiple times has been courteous and on time most of the time also has good response to problem with issues about towing my car to a bad auto repair place.

What a waste of time. After waiting for 2 days, and calling 5 times this towing company decided they were not going perform the simple task asked of them. Worst customer service I’ve ever worked with. I was told 3 times that I would be called back but the call never came.

5 star service provided by Shawn. My insurance company — Geico — dispatched the company to come and do my flat tire repair. They arrived on time and Shawn was friendly and the ultimate professional.

As I’m typing, I’m still waiting for the tow truck to show up. These guys have no clue about «on-​time» appointment! I called Mercedes Roadside assist to have my MB towed to the dealership at 9 a.m. today. Text came in saying my «service provider» will be S&R Towing, and their ETA would be at 11 a. m (2 hours wait time for a tow!!!). At 11:30 Mercedes called me to find out how my service experience was, I told them that 2.5 hours later I’ve yet to hear back from tow company. The rep tracked down the driver, who informed him (not me!) that he’s running late and won’t be able to show up for another 30 – 40 minutes. Seriously??? Waiting for 3 hours for a tow truck in San Diego is insane! You could drive from LA to Tijuana with traffic in less time!
Obviously, I didn’t wait for his Royalty The Tow Truck Driver to show up, instead I got home and called the MB Road side assist again, thinking that in the evening it shouldn’t be that bad, to my dismay the text came informing me that again S&R will be serving my towing needs! Same thing: instead of 7:21 ETA I’m still waiting for the truck or some info when this guy is going to show up.
S&R doesn’t have any respect for customer’s time! If you call for help to your insurance carrier or Roadside Assistance provider, make sure to specify that you don’t want S&R Towing, or you’ll be stuck by the side of the road until

My tow experience directly corresponds to a claim through my insurance company.
I got off the phone from filing my claim (approx 4:30pm), was text the information of the tow company & surprisingly told that the tow service would be there around 5:50pm (only an hour & a half from filing my claim — -that is exceptional considering I have dealt with tow companies before & the window they give generally leans towards the later… if not past the last time they give).
Much to my surprise the two truck serviceman Josh showed up at 5:15pm, incredibly early (luckily was able to walk my friends dog), I was extremely surprised as I thought I would be waiting a long time. He was courteous, clean, kind, professional & really easy to work with, making the whole exceptionally odd situation even easier & more smooth to deal with.
I was impressed & thankful for the service — –give him a raise! Would recommend the gentleman Josh & the company.

Worst experience ever — run around the entire time. Audi roadside sent them out — guaranteed to arrive within — yes within 45 mins — after an hour they called to say they would be late — DUH you already are late! He gives me some BS story and that the driver will be there in 20 minutes — FYI it was over 2 hours before they arrived and then the actual driver was told it was a jump start. The car was smoking and would not start. Come on. They kept giving me the run around. Worst worst customer service ever! Do not use them unless you don’t mind sitting on the side of the road for hours!

I was connected to this company by att roadside assistance after I ran out of fuel. They made me wait for more than hour next to the freeway only to get a call from a very rude woman who was trying to rip me off and then told me that my roadside coverage wasn’t gonna good enough for them and she hanged up. Im going to the office pretty soon and confront them.

On vacation in Oceanside my car broke down thank goodness for free towing with insurance. Needed my car towed to the shop to get fixed asap. Ben from S and R towing was at my motel in about half an hour. He was awesome. He needed to get out of a narrow motel parking lot. Ok this guy CAN drive a huge tow truck. He took my car and myself and husband to the shop and was very pleasant to be around. Thanks Ben and you were right Bill’s automotive got us right in and right out.

After locking my keys in the car, Geico called these guys to come out. The service man’s name was Louis. He was very quick and unlocked my car right away. However, his management/​dispatch was AWEFFFFFULLLL.
I didn’t have my wallet… (I was at the beach) luckily I had my checkbook. However, they didn’t want to take my check without my driver’s license. After telling Louise that I could go home and call in with the info, his management still wouldn’t take it. They told Louis he had to stay with me… which would have meant he had to follow me almost 15 miles home OR get the money from me somehow OR keep me there til it was paid. LET’S MAKE A STRESSFUL MORNING WORSE!!!
I finally got fed up and took Louis’s phone and gave the management some choice words. Louise understood my predicament and said he would pay it himself if I flaked in calling back with my D.L. Louise rocks… S&R towing —- go !@#$ yourselves.

Even after dealing with the HOA about the situation, I was correct in the matter and the representative was incorrect. The towing company, did not understand where I lived even though I told her multiple times on the phone. Apparently English is not their first language as they can’t understand it. Right now there hasn’t been any new incidents, but we have seen S&R Towing come a good 4 – 5 afters a car was caught on fire to two the vehicle away. So even though my issue got resolved, their customer service didn’t.