Precision Aquatics Pool Service & Repair

Well after 5 years or so of good service I started having issues with my quality of service. I complained to Dustin that his employee can not clean & maintain my pool in 5 minutes. So he started staying 10 minutes. Takes me a minimum of 30 minutes for my 20’x40’ pool. Then other issues came up & after complaining again I was told to find a new pool service because he doesn’t want to come to Fallbrook anymore. Dustin did offer to come one last to «make it right» but he never showed up. Then said he would call & never called. Not a happy camper.

The owner apologized and «owned» up to his oversight with my service call request, so I can appreciate that. I understand that small businesses can have a bad day or week, so I have decided to change my review from 1 star to 3 stars.

Dustin and his crew are great they just came out and repaired my pool and spa heater did an outstanding job. They were prompt and his service technician knew exactly what he was doing would recommend them to anyone

Dustin is a very temperamental owner, who thinks the world is out to get him. Don’t bother asking any questions as he will be super defensive and treat you like crap. His attitude is I don’t need your business. He had promised a repair and backed out. However, he and his Tech is knowledgeable about Pools, just don’t ask questions and pay for his expensive service fees.

These guys do an excellent job! Even called on a weekend to walk is through a problem with had with our filtration system. Thank you for a job well done week after week!

Dustin was absolutely awesome. I can be pretty high maintenance but I called him and unlike the other guys review stated Dustin answered right away. He changed his plans and met me on very short notice and was very polite about it. I spoke with Dustin for almost and hour and was really impressed with his industry knowledge and passion for his business. He quickly figured out my issue and recommended a very affordable fix. I absolutely trust Dustin and his company.
It’s hard to find a stand up operation now a days and if you are reading this you should beware of any pool company that isn’t licensed and insured like Precision Aquatics. Thanks for a job well done Dustin!

Dustin at Precision Aquatics is the best! His workmanship on pool pump plumbing installation, repair and follow on pool maintenance is excellent and I never get pressured for unnecessary up selling of services.
It’s this quality of work that keeps Precision in high demand, but never to busy for their customers no matter how big or small the issue or question may be.
I never have to worry about my pool at all and my pool is the envy of my neighbors and friends who visit. I’d strongly recommend Precision Aquatics to any one for their pool needs. Thanks Dustin!

No responses to text messages or phone calls. Nothing. When a company is so unconcerned about new business, it doesn’t get better once you engage them.
I guess I’ll never be able to evaluate them for their pool service skills, but client service is an integral part of the equation for any business and sorry to note but that’s a big fail.

Wow. You can call Dustin and Casey with ANYTHING. They came out in less than 24 hours (again!) and cleared a badly clogged filter line like it was child’s play. I struggled with it for days with no results. I don’t know why I try to do everything myself…
In addition, they replaced a cracked pool valve with a new one, and simplified my old system. The motor even runs quieter now with more suction than before.
Like I said before, call these guys with anything that is giving you pool headaches. They will provide a quick remedy at a very reasonable price.
Pool party at my place this weekend!!!

We’ve tried a few different pool service places over the years and haven’t really felt the need to go back to them for various reasons — pricing, upselling, difficulty with service. So, we had a leaking pool, had to shut down the pump, and ran into the green slime problem. I came back to Unilocal to run the gauntlet again and found Precision Pool guys. I saw Isaac’s review (same problem) and thought I’d give them a whirl. I’m very pleased! Dustin was able to check out our pool and gave us a straightforward answer of what our problem COULD be and the two scenarios that could play out (luckily, ours was the cheap one!). Next day he was able to come out, fix the problem, and was the FIRST pool person to say our filter looked good and didn’t need any additional service (which we knew, but FIRST POOL PERSON TO BE HONEST!!!). So, i’ve Saved Precision Aquatics to my phone as the Pool Guys. :)

Great service and people. They do a thorough job and are very knowledgeable in all areas of my pool, filter, chemicals, heater, solar, equipment, ect… Very reasonable and deal professionally.

We are still with Precision Aquatics with no plans to look elsewhere. We had some challenges come up with our pool flooding with mud due to heavy rain and Dustin, Art and Casey all worked fast to get us up and running after the storm. If you’re looking for hassle-​free pool service, look no further.

Very prompt, very professional-​not for a pool service who are notoriously sketchy, PA is a professionally operated business. My technician Casey was very knowledgable and helpful. He showed me how to optimize my pool equipment for the future. I will be a repeat customer.

I was having an issue with one of the jets in my Jacuzzi and I needed the whole thing cleaned. I found this place online and called them up. They came two days later and looked at it. They left, then came back and replaced a part then cleaned her out. I got to use her like 3 times before it stopped working completely. I don’t know what they did, but I’m not happy with their work.

When our pool guy went M.I.A. after filling our remodeled pool and left us with no instruction on what to do next we were forced to find someone who could help us. The last thing we wanted to do was shell out another few hundred bucks for an educational service appt. but desperate for some help. I went down the list of Unilocal pool service company’s in our area and Dustin called me back really quickly. He gave me three options of what we could do as far as the level of service we desired, one of those options was «free advice over the phone». What? Yes, please! Dustin then spent the next 15+ minutes on the phone with my husband, educating him on our system, what supplies to purchase, ph levels, etc.
So, even though we didn’t actually have any services performed, I believe it says a lot about a person who is just willing to help. And guess who I’ll be calling when a service need does arrive.
Thanks Dustin!

What a blessing Precision Aquatic is !. I hired Dustin almost one year ago when we started remodeling our pool and my confidence level was low about the industry. After interviewing 5 best rated companies in our area I finally chose Dustin. It was a very big job, we were installing a new pool equipment and I have not regretted my decision ever since. They are a dependable team of knowledgeable professionals who truly care about their customers, bring great service, do high quality work, go far and beyond to help you anyway they can… Dustin is always there to answer all my questions.
Dustin is authorized Jandy Dealer and his prices for the new equipment and installation were the best.
Precision Aquatic is also servicing my pool weekly and I can not be happier with the services.
If you need an honest pool company, Precision Aquatic is the place to call. Their customer service is outstanding because they treat their customers like a family.
Thank you !

Precision Aquatics is fantastic! As a first time pool owner, my husband and I spoke with several companies before deciding on Dustin and his team, and we are very glad we chose them. They have been professional, informative, and extremely reliable. Any time we have pool issues they always offer several solutions to fix the problems, and always at excellent rates. We have been very pleased, and can’t recommend them enough!

I have been with Dustin and his team for many years and have always been happy with their work to my home pool. Always there to answer my questions! Very reliable.

The folks at PA know what they are doing and talking about. Dustin came out and gave me a free estimate to diagnose a problem with my equipment. He didn’t try to pressure me into buying his service. These guys are pros and they know how to treat their customers. Their pool maintenance deals are very reasonable and competitive. Overall, I definitely recommend these guys. Try then out.

Top notch service. Had an issue with our solar Friday evening of a 3 day weekend. Dustin came out at 7am to accommodate our busy weekend! He knows his stuff. Diagnosed the problem and although he could not get a part on the holiday weekend, he adjusted what he could to get us through Tuesday.
Very professional, prompt, courteous. Will always be our first choice for any repair!