Performance Bicycle

My hubby and i love these guys… They always spend time to answer our questions and give advice… Thanks a mil for the quality service

I have been cycling for quite sometime: a local Bike shop can make the world of difference with your cycling success. To that end, the folks at Performance Oceanside are always helpful and engaged. Scott has helped me on more than a few occasions when I was at my wits end with the variety of problems my bike can present me. Scott is knowledgeable experienced and always willing to give another cyclist a hand.
Indeed, in Southern California where we ride 365 days a year it helps that we have a local shop that will be there for us: open, approachable and always accountable for their work. Not to mention, they have all the stuff you need for cycling and sports nutrition. Rewards program works out if you are a regular cyclist putting a lot of miles on your machine.
Scott, thanks you guys are awesome.

Walked in for the first time a week ago. My dog Raleigh and I went in for a new pump and some chain lube. We decided to walk around and check out some bikes. To be honest all the guys in the place were friendly and had positive intents on the decision of what I was looking for. Not to mention they were really cool with my dog and I just hanging out and doing some window shopping. Met the manage, cool guy and was on top of his stuff. So today swung by, spoke with another employee Isaac. The guy was really calm and informative on what I asked him. I typically ride a fixed gear road bike and was looking into getting a mtn bike. He helped me pick the right one out and made me feel more comfortable with the reminders of not to push a sell. All in all nothing but good experiences at this location.

I bought my two girls and my wife all new bikes at Performance Bicycle. As their riding style is much more casual than mine, the selection at Performance was perfect. When ordering our bikes, the staff was able to locate two of the three in other warehouses or stores and they were ready for pickup in 2 days.
In addition I purchased the rewards package which also gave me $ 80 credit towards other purchases so we also picked up a few accessories. The store in Oceanside is decently stocked. I purchase my jerseys and other wear at PB as well.
The staff is always helpful and friendly. They are also knowledgable of there products and what’s in stock. I’d give Performance Bicycle Oceanside a 4.5 if I could.

Walked in mid day on a Thursday and was greeted by a hello. That was the only contact I had with any employee. Even though I wandered through the bikes and searched for someone to help me, the store was baron and no employees seemed interested in helping me out. Maybe I am asking alot but if im gonna spend a grand or more, I want some decent service. Hasta perfomance I will spend my cash elsewhere

Great customer service at this massive, immaculately clean location. Lots of empty space is sort of strange. Good variety of bikes and parts. I was helped immediately and the associate found exactly what I needed. Definitely recommended.

Great price if on sale. HORRIBLE purchase experience. Bike delivered with no air in tires, FILTHY, no fuse included to allow electric bike to even be operational. Staff was confused as to installing battery? Not like any prior purchases I ever made locally. Will not go back, even for anything warranty. Why bother? Very VERY scary…

Just want to give a big thanks to the guys for a wonderful buying experience love the new bike and will continue to be a loyal customer you guys are awesome two thumbs up

Very nice staff. Good selection of bikes and gear. Ordered bikes online a couple times. First one was build and looked good. The next one had damaged, dented fenders. Nobody said anything about it until I noticed it was missing a fender. I was told he’d get a replacement or find an aftermarket one! Then I noticed the other one was dented too. Brand new bike, don’t want after market parts, thank you! My new bike was dirty with fingerprints all over it. Whoever builds the bikes could be better. Also they should adjust it to your size without the customer having to ask!
It’s a little slow checking out/​paying. There should be one person manning the register.
The staff is super friendly, but they could use twice as many employees on weekends.
The best bike shop around for price & selection. There membership is a great deal.
I will update after the fender issue is solved!

Eh, pretty average as far as bike shops go. Customer service is hit or miss. Same with the mechanics. The product variety is so-​so. If you’re a serious cyclest you probably won’t like this shop too much. I just get tires and tubes or an occasional bike item when there on sale. If you’re new to cycling you might like it. Otherwise just average.

My mom told me if I fixed her bike, I could have it. It had been sitting in her garage for years collecting dust, and I think she had gone for maybe 3 rides on it total ever. I dig it out, and really the only thing wrong with it is that the tires are flat. No problemo, that’s usually a pretty cheap fix.
I take it to Performance Bicycle, expecting to pay maybe $ 40 to have the tires replaced. The man that helped me spent a few minutes looking them over, and told me he doesn’t think I need new tires, just some air. So he fills them both up, and we wait a little bit to see it holds, which it does. Yay! I ask him how much I owe him and he was just like «Come on, I’m not going to charge you for AIR… just make sure you let people know about us.» So that’s what I’m doing.
(I also bought a bike from them about 4 years ago (which got stolen when I moved to New Orleans, go figure), and had an equally pleasant experience.)

Performance Bike is the Pep Boys of the 2 wheeled world.
You will get good prices, but the money you save, in the long run, will cost you time and frustration… and more money.
They have a nice manager and a couple of good mechanics, but they are a commodity shop. I’ve bought bikes 3 from the chain, one from this store. The sales person didn’t size me correctly for the bike, it wasn’t properly prepped, etc.
If you buy a bike from them, they will tune it for free. That having been written, they will only do, for free or if you pay them, what you specifically ask. The mechanics won’t treat your bike as if they owned it.
In the future, I’m going to use a non-​chain «LBS» (local bike shop). My time is too valuable to have to keep going back to the store so they can get things right.

I’ve been going to this bike store for years. All my son’s bikes have been purchased from this store and they’ve been great. More recently, I’ve been mountain biking more and I bought a Cannondale online. Unfortunately, the front dérailleur has been very problematic on this bike causing chain suck. I really have had to torque on the chain to get it unstuck during rides. Since I was already there getting a quick tune-​up for my son’s bike, the mechanic, Mitch, offered to take a look at mine. Confident that we would be able to fix it, he spent a good 20 minutes on it getting to the root cause of the problem. I was very happy he was able to address it!
Since that time, I’ve ridden my bike on some trails and the front dérailleur is now working as it should. Thanks Mitch for offering to look at this during a busy time of day and resolving my issue!

Very long waits for repairs. Don’t buy the service plan. Performance has oversold them and not hired more mechanics. The backlog for service is one-​two weeks at every location. The employees are ok. Prices better then average. Some good deals on close outs and performance brand gear. Understand that once you buy the club membership you’re locked into one chain.

I am just getting into road cycling and purchased my very first bike from Performance Bike and cannot say enough good things about my experience.
Initially, I called in and spoke with Rafael/​Raphael who was extremely helpful in answering my questions and making recommendations based on my goals. He went above and beyond when he was able to locate the bike I wanted at a store in a different state even though the website mentioned they are sold out nationwide and their warehouse was also sold out.
When I came in into the store the following day to pick up everything else I would need to get started, I had the pleasure of working with Rylee. It was, by far, one of the best experiences I have had in customer service ever. She was extremely knowledgeable about the products as well as patient to guide me around the store making recommendations based off my needs. She was very genuine and made my buying experience something I will now be recommending to all my family and friends.
If you are looking to get into cycling or are an experienced rider and would like a great variety, incredible prices, and top-​notch customer service, go no further than Performance Bike in Oceanside and ask for Rafael or Rylee.

Took my bike in for the $ 80 tune up. This place was recommended to me by two different people. I got charged an additional $ 10 labor to replace the chain– $ 16 for the part. I was a little annoyed that I had to pay extra for the labor on what is a wear item but that’s not a big deal.
They also wanted to replace one of my shifters for $ 14 for the part and $ 30 labor. The mechanic, Ted, said he sprayed WD40 in it but that didn’t work so I need a new shifter. I told him not to replace it, and picked my bike up $ 110 dollars poorer with an inoperable front shifter (previously 2 of the 3 speeds worked).
I got home, popped off the shifter dust cover, sprayed it with Simple Green and had it working within 15 minutes. Now I have to adjust it myself. The main reason I took it in was so I would not have to do that.
My hope was that if I paid to go to a reputable place I wouldn’t have to waste my own time on the bike or worry about unnecessary upcharges. They were too quick to replace a part that was easily repairable. Any shlub could repair that shifter with a little effort, just look on youtube. I consider the $ 80 I spent on the tune-​up a waste.

Decent for clothing and accessories — OK service department.

I have been on the hunt for a new bicycle and after going to most of the bike stores in North County, i kept coming back to Performance Bicycle in Oceanside because of their selection and helpfulness of the team.
The other stores were limited in their selections of road bikes. And honestly, unless you were waving your credit card around, help was non-​existent.
The full team, regardless if i was buying or not, was there to help guide me. I actually ended up spending less than what i was prepared to spend for a bike with better components.
Eric and Jason were a huge help.
Plus Interest Free financing helped seal the deal.

5 Stars means: awesome!
I purchased a new road ride after a long time of questions, sample rides, more questions, hesitations and all the while Jason and Tim were patient and very knowledgeable.
I couldn’t decide between the Altamira and Gran Fondo and I eventually got enough test rides and great discussions to decide on the Gran Fondo! I got the pedals, shoes and extras to go with it and was very satisfied with their customer service.
Both Jason and Time helped answer questions regarding types of pedals and shoes, since I was new to road riding.
I like coming to Performance Bicycles in Oceanside. I’m looking forward to finding more excuses to spend more money here!

Awesome attitude and customer service from everyone I have dealt with at Performance in Oceanside. I’m leaving this review to offer another perspective, after reading some less happy stories that have not been my experience.
I bought my first Road Bike 3 years ago, and ride often. Various staff offered a lot of time and advice on everything from selecting the right bike, to the correct accessories and apparel for me, all of which were at really good discounts.
I just took my bike in for an overall service, and also wanted to switch out pedals. Jason and Ryan both spent a lot of time explaining options. When I picked my bike up today, Ryan put it on a trainer so I could try the new pedals. I struggled with them, so he suggested other options, and even put his own bike on the trainer for me so I could try his type of pedals, which I love («campus» style). He changed them out on the spot.