Pacific Sales Kitchen & Home

My experience with Pacific Sales Kitchen & Home Delivery has been a disaster. I purchased a Kitchen Aid product in September that was on backorder until the 5^th of October. I received a called on the 15^th that I could have it delivered the next day between 1−5pm and I would receive a call an hour before the delivery. Well after waiting until 5:30pm for a phone call they never placed I call the 800 number and the girl checked with the driver only to come back and tell me they were running behind and she didn’t have an ETA, but I would still get a call. Well the call came after 6pm from the delivery company, telling me the truck had broke down and I would not receive my product until Tuesday. Me being upset ask for a supervisor. The supervisor LeAnn tells me the driver had problems all day. (But not had the sense to call clients and let them know)
LeAnn the supervisor apologized and told me I would have the first delivery on Tuesday. Much to my surprise I get a call telling me my delivery is between 2−6pm and LeAnn is no where to be found. Here I sit today and I just received a call saying the same thing «The truck is running behind and they will call an hour before they arrive. LeAnn the supervisor made no notes about my product being delivery being first. I’ve spoken to Alex who is just a yes man and doesn’t care to Mercedes who transfers you to anyone because she doesn’t want to deal with me.
BTW this is the second time in 2 months this 3^rd party delivery has not delivery my products on time. I have never had this issue with Home Depot. I won’t be purchasing anything else from Pacific Sales Kitchen & Home until they have WHITE GLOVE/​RED CARPET SERVICE.

This is the greatest place ever! After a horrible buying experience at Sears, I ventured into Pacific Sales to buy a new dryer. The woman who helped me really knew her stuff! She knew all about dryers – how they’re built, which parts last longer, what the warranties cover, what’s the difference between this kind and that kind, and just everything. All the information I needed in order to be able to make my purchase was communicated to me in a friendly, intelligent, and respectful way.
This kind of customer service is all too rare these days. At Sears, the woman didn’t know ANYTHING. I ended up buying an electric dryer when I needed gas. They delivered with a ½ in hose when I needed a ³⁄₈ inch hose. They had long waits for delivery and installation. The saleswoman had NO idea what she was doing, didn’t know anything about dryers, and was cold and rude. I’ll never go to Sears again.
With Pacific Sales, I got NEXT DAY delivery. And she also told me about two rebates I qualify for, because I bought a High Efficiency washer – one from SDG&E and another from SoCal WaterSmarts. She didn’t have to do that – that was above and beyond. And that’s not all — when I called Pacific Sales to ask questions later on, the person I spoke with on the phone was just as knowledgeable as the saleswoman who helped me in person. How rare is that – that ALL the people who work there know what they’re doing, know all about their appliances, know the industry, know how to talk to customers and provide the best possible care. I mean – you just don’t find this anymore nowadays!
I love businesses that are well-​run and take the time to hire the best people. This is a healthy place. I give Pacific Sales my highest – HIGHEST – recommendation and I’ll be going back there again soon for a new dishwasher and any other appliances. Don’t waste your time at Sears. Ugh! Thank you Pacific Sales, for making this such an easy, positive buying experience!

I am also not sure why the reviews for this location are so poor. It is nice to have such a beautiful showroom, nice selection so close to home. We experienced great customer service when we were in and were able to find a great refrigerator and dishwasher that we were able to price match as well as put on Best Buy credit at this location. We actually had more than one service person helping us which was appreciated.

First time buying appliances EVER and we were very disappointed. First of all the fact that they don’t deliver on Sun or Monday is an inconvenience. We were told we would get a call a day before the delivery and again an hour before the day of. Waited for the call all day the day before… around 8pm a machine call so obviously we had no say in the times we preferred morning afternoon etc. The day of the guys called once they were already there… not an hour before. We paid to have the fridge installed and were told the water line can’t be hooked up because the floor looked like there might have been a leak in the past (so do we get our installation money back?). The fridge made an extremely loud noise that woke us up at night. Also got our washer and dryer delivered that time and only paid for washer installation so the guy left the dryer as far as possible from the hook up even though he had a dolly (seriously?). Learned a few days later that the washer wasn’t filling up properly and the clothes still smelled. Try returning the fridge and the washer since after spending $ 4k I didn’t want to deal with defective appliances. I called and asked what the process was and I was told because it was less than 15 days no fee would apply but the girl wasn’t there to schedule pick ups. Went in to schedule a pick up and the girl wouldn’t do it without a manager there. Called the mgr the next day she says $ 75 fee would apply if I want to return anything unless I get it serviced or exchange it but nothing else fit the style and price range. After calling 2 third party service places because they are currently backed up I was able to schedule an appointment for a week out. Now they called to cancel a day before because they don’t have the part yet they haven’t even looked at it. 3 weeks and counting and I still don’t have a functional washer. And the fridge… it was something simple that I learned from the sears guy because he actually listened. It was the ice maker because it wasn’t plugged in.

I went there last weekend to look at washing machines. Since my washer will have to fit into a laundry closet, I have a limited amount of space to work with and need one that is 30″ in depth or less. Well, they don’t list dimensions of the machines, and it’s hard to measure yourself since you can’t see what’s on the back. I asked a salesperson to find dimensions for me, which she appeared to have searched for for about 15 minutes. Finally when I said I was just going to go, another salesperson said «well, they’re all the same — about 27.5». Well, I’ve looked at numerous stores and the smallest I’ve seen for a regular-​sized front-​loader was 29.75. So had I listened to him, I would have likely purchased a washer that wouldn’t even fit into the space I have. I told him this, and he didn’t appear to care at all. I did go to the other Pacific Sales in Carlsbad and they did seen better. I was told that the one inside Best Buy are Best Buy employees. In any case, I will never purchase anything from either store.
As a contrast, I also went to Sears and received excellent customer service. The employees there actually know all about the products and are interested in helping you.

We are not sure on why so many negative reviews, because our experience was wonderful. We purchased a full kitchen of appliances and Max gave us great customer service. They did seem to be a bit short handed, but the staff worked as a team so all of the customers were taken care of properly. They matched all sale prices from other businesses plus gave an added discount, so the price was lower. Everything was delivered as promised and the one item we did have to return due to my error was quick and easy. We recommend Pacific Sales in the Best Buy and we would use them again.

Alan? from Pacific Sales’ letter in response to our icemaker failure on our BOSCH REFRIGERATOR is pitiful. One would think with the poor reviews his company is receiving he would make some effort to alleviate, not aggravate, the situation. Basically all he said was, «Tough luck. Better luck next time. Call us about anything not regarding the repair of your BOSCH icemaker on your BOSCH refrigerator.» He wouldn’t even leave his last name or initial. After reading what he had to say, I doubt his first name is actually Alan!

I purchased a a 7.5 cu/​in freezer from them. The sales associate John helped me and recommended a frigidaire over an igloo brand which was consistent with reviews I had read earlier. I also purchased the 5 year warranty.
I was told to wait 10 days for delivery upon which he would call and have it delivered. He was specific that it had to go to them before it could be sent to me. Whatever, no problem.
When the freezer got into Pac sales 10 days or so later we received a call from Olivia telling us that it was ready for pickup. When we asked about delivery she quoted us at $ 70. The Assistant Mgr. Junior said that he would speak with John, but not to worry as the customer I am a priority.
I called and left a message again I received a call from Olivia (4 days later) and once again was quoted $ 70 for delivery. This wouldn’t have been a big deal if I hadn’t been blatantly lied to. John is’nt a newbie of any sort (the free delivery occurs when the price tag is above $ 400), I’m sure he knew this.
Finally, Olivia and Tim did a good thing when I did show up on a weekday evening and helped me to hoist the freezer into my SUV. I lucked out and it fit after moving some items around.
All this company has to do is provide service, good service. Call customers back in a timely manner and be up front and honest. The overall experience was upsetting, but I did get my freezer. My worry is what will happen when something breaks and the warranty I purchased has some loop hole they don’t want to cover.

On May 18, 2013 I purchased a Bosch built-​in dishwasher Model SHX7ER55UC (Dishwasher A) from Pacific Sales within the Best Buy Store in Oceanside, CA. Three weeks later — I finally had a lesser Bosch Model SGE63E15UC (Dishwasher B) installed.
When I arrived at the store on May 18, I had the measurements for the dishwasher opening and I shared them with the salesperson. I was pleased to find Dishwasher A on sale. There were many features about the dishwasher that I really liked. I was impressed by the quietness (42db), the variety of washing functions, the adjustable shelf and the third shelf. The salesman told me that the dishwasher was of standard size and should fit the opening easily.
I purchased Dishwasher A and requested delivery/​installation on Saturday, May 25. I was informed that the installer (Installer 1) would contact me. I was not contacted all week. So I called the store on Friday to inquire as to the installation date. I was told that the installation had been outsourced and the installer would call me in with a time for the installation. Since I had not received a call from the installer. I called the store again. They could not provide me with any information. I had no idea if there would be an installation on that date.
Installer 1 called around noon and said he would be there between 4:00pm and 6:00pm. When Installer 1 arrived he measured the opening and informed me that the dishwasher would not fit — it was 1/​8″ too high. He told me that he could try to squeeze it in, but was afraid that he would scratch the wood floors. He also said that he could remove a piece of trim above the opening, but he had no idea if it was supporting the granite counters. It was with disappointment that, based on what the installer told me, I cancelled the installation.
I went back to Pacific Sales the next day to inform them of what had happened and find a dishwasher that would fit. Although it did not have the features I appreciated in Dishwasher A and was rated at a much higher (49db) I I was left with no choice and selected Dishwasher B, purchased it and requested delivery/​installation on June 1, 2013. The store informed me that they would call me to reverse my original purchase off my credit card once Dishwasher A was returned to their warehouse. Four days later I called to see if this had been completed. It had not.
Once again, I did not receive any calls from the installer (Installer 2). I called the store twice on Saturday, but they could not assist me other than to say that they would email Installer 2 and call me back when they had been in touch with them. They did not call back. After waiting all day, I finally conceded that there would be no installation that day.
I received a voicemail from Installer 2 on June 4^th (10 days had passed since I purchased this second dishwasher) asking me to call to arrange the installation. I called back on June 5^th and was informed that the store had pulled the order from Installer 2. He suggested I call the store. I did. They told me that, no, they did not cancel the order with Installer 2 and suggested that I call him back. So I did. But he insisted that he did not have an order for my installation.
I called the store again and informed them of the situation. Frankly, I was very frustrated and I told them that if they could not get me an installation on June 8^th I was going to cancel my order. They said they would work on it and call me back. I never received a call. So that night I went to the store around 8:30pm with the intent to cancel my purchase. The salesperson told me that they had just found an installer that would perform the installation between 2:00pm and 4:00pm on Saturday.
Thursday morning I received a call from an installer (Installer 3) informing me that I was scheduled for the installation of a dishwasher on Monday afternoon. Apparently, this was not the installer that the store had arranged the previous evening. He called the store and called me back to tell me that the store had made arrangements with another installer and that I was scheduled for a Saturday installation between 2:00pm and 4:00pm. It appears that, contrary to their protestations, the store did pull the installation order from Installer 2 and gave it to Installer 3 earlier that week. Then pulled the order from Installer 3 and gave it back to Installer 2 the previous evening — although Installer 3 had not been informed of it.
Friday I receive a call from Installer 2 informing me that my installation time for Saturday would be between 3:00pm and 7:00pm. Installer 2 called Saturday and indicated that he could come early if was home. I was and he drove over. Dishwasher B was shorter than the opening and the installer had to place pieces of wood under the dishwasher so that it would fit properly. So one is too high and the other too short?
I will never buy from this store again–

I will NEVER shop here again!!! I had a refridgerator delivered on Dec 7, 2012 and when they tried to attach the handles they were stripped. Yesterday, Jan 31 is the day they finally arrived! The run around I have endured is far to long to describe here. The icing on the cake was they told me they would be here after 2:00 pm to install them, at 4:00 I called to see when they would be here. I was told Jr. was at lunch and would be leaving to come to my house in 45 minutes. A little later Jr called and said could he please come over at 6:00 on his way home from work, and did we have tools «just in case». At 6:30 still no Junior so we put the darn handles on ourselves!

My parents had a similar experience as the other review. After all the paperwork was done at the store and the appliances were ready to be delivered this hustler named Jr called and said that he needs an additional $ 850 before anything can be delivered. Upon checking the paperwork we realized he was wrong. Best Buy’s image is being tarnished by employees like this who have transitioned from Pacific Sales to Best Buy.

On March 3, 2012, we went to the one inside of Best Buy in Oceanside. We referred to Pacific Sales, in general, by friends and family members. At first, we were very happy with the sales person’s (Junior) knowledge and politeness. We decided to purchase our washer and dryer set from them based on that… and they had a great price! We scheduled the delivery for the following Saturday. We received a call on Friday afternoon saying that we wouldn’t be getting our w/​d and that someone would call us that night to let us know what was going on. Nobody called. We waited until noon the following day. Still. Nobody called. We finally went into the store to figure out what was going on. Turns out, they oversold the set AFTER we placed our order and by the time they got to our delivery date, they were out of stock. After days of arguing with the delivery department about delivery times, we finally received the washer and dryer on Thursday, March 15. HOWEVER, they delivered a DOWNGRADED dryer. We headed back out to the store the following Saturday. We spoke to Junior who told us to continue using the downgraded dryer and that the proper dryer will be delivered on Saturday, April 14.
Today is Friday, April 13. We just received a call that we will NOT be receiving our proper dryer due to issues with the manufacturer. We only got this answer after being on hold for 30 minutes. Now, Pacific Sales is blaming Frigidaire (the manufacturer) for having back order issues. We are supposed to drive back to Oceanside tomorrow morning to deal with this.
DO NOT DEAL WITH THIS COMPANY! The price is NOT worth the hassle. It has been over a MONTH and we have still not been able to get a washer and dryer that we ordered on MARCH 3. Somehow, a $ 75 credit was supposed to make this ordeal totally worth it.