LabCorp Patient Service Center

Slow and not very nice front desk folks. Waited an hour as a walk in to be told there were still 7 people I front of me. Waiting room was freezing. They might have more luck drawing people if the waiting room wasn’t so cold.

We came to the Vista office last year. My son is autistic and we needed a blood glucose test. We saw Mr. Todd who was fantastic. My son’s anxiety was through the roof and Mr. Todd assured him and got all 3 sticks on the 1^st try. I will say that the waiting room us small and stuffy. Last week I called to make sure Mr. Todd was working today. I explained to the lady that my son us autistic and has high anxiety. I suggested making an appointment. She assured me that no appointment was necessary. So, we showed up at 6:45am. My son’s anxiety started to elevate. At 7:00am, I asked the gal at the front desk how much longer because my son was getting anxious. She told me 40 minutes! I begged her to please move my son up. She refused and said there was nothing she could do. She suggested that I make an appointment. I told her that I tried to last week but was told I didn’t need one. She agreed that I didn’t need one. ??? So again I asked her to please move my son up and she absolutely refused. We left. Went home and made an appointment for next week. We’ll see if they actually honor my 7:00am appointment.

This facility should receive a ZERO for the star rating. I scheduled an appointment a week ahead and despite having an appointment, I waited 40 minutes beyond my appointment time. There’s no reason for a wait if they only accept appointments on Saturdays. The staff wasn’t friendly and appeared flustered/​scattered. There’s absolutely no reason. The waiting room was crowded & stuffy… too warm.

Labcorp Vista. Long lines, LOUD, one person taking info. Privacy sign posted as they call out for people to come get their urine cup and go drink lots of water if they can’t go. Here for kidney stones. 30 min wait. Tried to get automated appt but at the end of giving all my info they disconnected me. Feel for the elderly and invalids here. Getting labs done correctly is the goal. Just be prepared and if you have an alternative, try it.

This was my second time I came to Lab Corp. The waiting time is unbelievably under 5 minutes on both visits! My first visit was with Calvin who took my blood test. He was so professional and gentle with the needle. On top of it all great customer service ! Two days after I had to go again for more blood test. Again, less than 5 minutes wait till I saw Nena. She was wonderful. Great to talk to and I did not feel the needle go in! That’s a skill! I would definitely recommend this place to everyone. The key to a great service is make your appointment and be on time.

Came here with an appointment. It still took 30 minutes before I was seen. I was sitting in the waiting room by myself for 15 of those minutes. I do not know why I even bothered with an appointment.

This is for the LABCORP at 2067 West Vista Way Suite 275. If I could give negative stars I certainly would. This Labcorp is the most inefficient and unprofessional lab I have ever experienced, and I have been a nurse for 18 years. The first person I was greeted by was rude and bothered. Then all I could hear was one of the male lab techs complaining about a lab item that was changed. He was in the front where everyone in the waiting room could hear him saying, «They need to change that sh@*.» Although I made an appointment and arrived 15 minutes early, it took the registration gal 25 minutes to enter my information. All the while three white-​coat lab techs sat in front gossiping and talking. While the entire waiting room stared at them waiting to get on with their busy day. Finally, I get called back 15 minutes after my appointment time and the lab tech starts complaining that he has to do a biometric test. I said, «And you’re making it obvious you’re not happy about that.» He replied, «No. I’m not.» Well guess what buddy? Neither am I. But my employer requires it, so there I was. When I left I asked for the manager’s name and was rudely handed a card that simply said LABCORP. No name. No contact person. Honestly, this place is an atrocity. I will NEVER use labcorp again. Especially when QUEST is so much more professional. I would steer clear of this place at all cost, unless you want to be treated rudely and be made to feel like you’re bothering someone.

The new location is better, but the lady that is always working the sign-​in window has a bad attitude. She was rude to my wife today when we had to take in or 3 day old baby girl. Our doctor sent us up with a STAT order so we where anxious, this lady couldn’t have cared less. We will be filling a compliant.

There new office is 2076 w Vista way suite 275… sooooo much better. …much nicer staff, and plenty of places to sit…

I arrived early for my scheduled biometrics appointment. It was busy, no big deal… And got in right in time. Unfortunately their staff is fairly untrained on this type of screening so the guy fumbled a bit. I was taken aback by how off the BP was though… My husband had the same experience earlier, but I know my BP (I’m not only an RN, but I took it when I got home as well and at bring irritated I still came below ¹²⁰⁄₈₀). They kept registering it at 155+/90, which is 30 points higher than I’ve had it ever, including after I shattered my ankle 6 months ago and was in the ER waiting on pain medication. He kept retaking it saying I was too stressed out (if a shattered ankle didn’t get it there, pretty sure the 20 foot walk there wouldn’t), and I asked for him to do a manual as I felt his machine was incorrect. Not only do they not have one, he admitted to not knowing how to do one. At this point I was not okay with how they were reading my numbers (and my insurance rates our bill according to these numbers) so I declined to finish, which was when the staff became even more rude and condescending. As a medical professional, I wouldn’t recommend going here unless absolutely necessary.

Rude and unorganized. They don’t seem to differentiate between appointment patients and walk-​ins. So if you think you are going to be called at your online appointment time, guess again!
They moved to 2067 Vista Way Oceanside Ca. Their new office is much nicer and offers plenty of chairs to wait and wait you will. I am now 25 min past my online appointment time. With what seems to be only two people working.

Horrific! Understaffed, you think they would hire more people for a BRAND NEW LAB, been open a couple months, i waited a half hour to pick up a cup for a sample, that was even before i had made my appt!!! Never again!!! Quest diagnostics is my new best friend!!! I feel sorry for the receptionist!!!

Rude, rude… rude!
I walked in for a «simple» blood-​draw, tried to check-in…met some pretty poor customer service. An old (er)woman, named Dawn, with glasses, is just as rude, uncaring and impersonal as can be.
If you come in, see Dawn at the desk… walk away!
This place needs a director, someone to make sure they greet customers, have working computers and stop yelling, «I need the order!».

I would give them a negative rating if it was an option! What a bunch of idiots. They screw up my mom’s blood draws half of the time. She has a standing order and has for two years… they still can’t get it right. Today… went to this location to find
a sign posted that they moved… gave new address. Proceeded to new location only to find out they have no computers to get blood orders and no fax machines to receive orders from the doctor. REALLY??? I have no faith in the quality of their
testing either. We are looking for another company.

The most annoying med tech in the world. Nobody cares about how much you owe in taxes, and how you don’t plan on paying them. Stop talking to people like they’re inmates and the sound of you smacking your gum makes me want to put my fist through a window. Also, you got slightly too close to me and you reek of booze and cigarettes.

HIGHLIGHT: quick early service
If you arrive when they open (6:30am on weekdays!) you can be in and out for a blood draw within 20 min! The staff is definitely not overfly friendly, but no one was ever rude. They’re a busy laboratory and need to get patients in and out. I get it. What I really like about this location are the early hours — so convenient!

If I could give them zero stars I would.
Came in ¹²⁄₂₇ at 8 am to get some tests done since I’ve been really sick.
The guy at the front desk was really rude and we could hear him talking about customers to the other employees.
Get a life dude.

Lady with white/​blond hair at front desk rude and acted like I was bothering her, little to no eye contact, treat me like I was a number and she was in charge of the world. On the other hand, Todd, nice looking guy with the beard, who drew my blood was awesome… no pain amd he cared that the correct tests were done. Hey lady… try smiling… it can change the world… you are lucky to have a job.