H&R Block

This is THE WORST COMPANY I have ever had to deal with. Do yourself a favor and do your taxes yourself or spend your money with a private CPA. We had to pay $ 900 only to have someone do our taxes incorrectly, then we received a letter from the IRS, and THEN I spent hours upon hours trying to get someone educated enough to assist me in getting things straightened out and they still didn’t. This is the worst customer service I have ever received from any company EVER and I will never work with them again. I will also make it very clear to anyone I interact with NOT to use them. Worst company ever!

Between the old grove and Oceanside blvd locations they lost my 2014 taxes. Yes, LOST! On the plus side… They said they were sorry. How this helps me file my taxes I have no idea. I am still standing here with my mouth hanging open in disbelief. Seriously! This is all you do and you can’t even get that right? Been going to old grove for six years and the price has increased from $ 200 to this year $ 530. After I complained to corporate on the price my taxes were «lost». Interesting.

Find another h and r block the receptionist was playing games with me on the phone then hung up. Funny thing is, if this was an accident they would have called back. They knew my information.

I came to H&R block because I had a really conplicated tax situation that I wasnt confident in doing on my own. I got paired with Rosemary and I am so grateful that I did. She took my situation in stride and assured me that everything would be taken vare ig and she kepy her word. I got back one of the biggest returns Ive had. She also connected with me on a personal level which wasnt required but it was a nice touch and helped seal the experience for me. Everyone else I spoke to was very friendly and genuine. Just overall a really great spot. I will be returning next year.

Rude employees and they did my taxes wrong!
The Story:
I walked in on a weekday afternoon and although the sign says that walk-​ins are welcome, they did not treat me that way. They said they would schedule an appointment for the next day, but I drove 45 minutes to specifically come to this place. They insisted on making an appointment the next day, but it was 3:30pm and it wasn’t closing time. I sat down, and waited for someone to help me. Within the next 5 minutes, one of the preparers decided to take me.
The preparer I dealt with was extremely terse and demanded my paperwork. I had written some notations on the paperwork, which were my own personal notes. She didn’t ask any questions, just copied down everything in my paperwork. She then mentioned that she was supposed to go home, but was instead working on my taxes, as if she was doing me a favor.
After we were done, I went home.
The next day, I called the office manager to let her know that her staff was incredibly rude to me, thinking she would want to know. I was wrong. The manager herself was rude, and said that she didn’t believe me that her staff was rude, and that they refused to take me at 3:30. She then asked if the service so bad, why didn’t I just leave? I asked for a refund, as I was pretty irritated with the manager’s attitude. She stated she would only give a refund in the event of an error.
I looked at my taxes, and they were wrong. It turns out the preparer was reading my notes blindly and entered numbers twice. She didn’t even ask me what the notes were for, because she was so busy trying to get out of there.
I called back the office manager, and she said that I had to come back in to have them fix it. I drove all the way back there, and they fixed it and promised me a $ 340 refund. A few days later, I only received a $ 150 refund, so I called them to ask for their district manager’s number. They said they didn’t have one. Lies.
I found their district manager’s number and proceeded to tell her the story of what happened. She said, «Don’t tell me how to run my business.» WTF?! Wow, I would have thought she wanted to know that her staff is rude and making mistakes on my return, and refund. She said that if I «didn’t like that branch, to go somewhere else.»
Will do. But not before I write a review about this.

Everyone here was very helpful as soon as I walked through the doors. They lady I worked with did everything she could to make sure I got as much money as I could. I even received a phone call the next day because after I left she continued to make sure she did everything and she found one more thing to help me. I will definitely be going back to the H&R.

I filed my taxes on time for 2012 and recently received a bill from my home state for money owed. Wondering if I actually owe this and not knowing exactly what it was, of course, I go in to H and R block to see just that. If you enjoy being berated and treated like a child this is the place for you. One disrespectful employee unnecessarily berated me like a child who forgot to pay the lunch lady from the moment she opened her mouth. This alone has cost them an otherwise loyal customer. For the past three years I’ve filed here but never again. You need to send Soheila (sp?) to a customer service course. I came in and very respectfully inquired what this bill was about and in return was treated as described, as if I had come in door accusing of wrongdoing or something like that. Turbotax-​ing next year for sure! Not to mention when I actually filed my taxes the guy helping me (if that) had no idea what he was doing and had to ask for help every 30 seconds. Makes you feel like you’re in good hands right?

Came in here [with an appointment] circa 3 weeks ago.
Knowledgeable service from Mr. Mike! We [practically] completed my entire Federal and State Tax returns in under an hour. This ordeal included student loans, various donations, bank account interests, and other money-​associated mumbo-​jumbo.
Well, we got the job done, but the total service fees were so high that he suggested other/​free services for my income/​tax bracket, so that I wouldn’t be losing any funds for annual tax calculations I could essentially do on my own. I left the place feeling comfortable and unpressured into paying for their services.
Can’t honestly say that I’ll be back because their prices are really within the exorbitant range. I can however, say that depending on the tax preparer you deal with, you will be getting your taxes done right (therefore avoiding any IRS audit in the future).
So in sum: if you can get your taxes done here for the right price (or whatever you can afford), get them done here! Schedule an appointment with Mike if you can.
Highly recommended!
Thanks Mike!

I went in to have my taxes done over the weekend. This was my first time using H&R block. I made an appointment online to see Micheal, I appreciated the online appointment option. However, when I got there Micheal was still with a client. 15 minutes past my appointment time he came out to let me know it would be another few minutes. I appreciated the communication, but seeing as it was a Saturday morning I wanted to get on with my day. I requested to see someone who was available right away. There was someone else available. She was helpful and completed my taxes quickly, however she needed to ask Micheal a few questions, I guess I would have been better off being patient and waiting for him. But I felt like she really took the time to make sure I got all of the deductions possible. She cut my bill by a third! They are a bit pricey though. My total cost was $ 380, which is high. But they saved me over double that amount, which was nice. I also did have a complicated return, so I do not feel ripped off by the price at all. I guess the biggest test will be seeing if everything goes through fine with no complications (i.e. audits). As long as I don’t get audited I will be back next year.