Fix Auto Oceanside

Here more times than I’d like to admit this is my 5^th car here. They are the best constant communication did have one issue with a head light pointing down they called me back to remedy the problem took me 4 months to bring it in not their fault I am always running around came in receptionist was great had a manager type guy come in make sure everything else was good had me in an out in 15 min. No explaining no back and forth they had a note of be in. I like how they tell u it will be ready on a certain date and in every experience I’ve had they have had it ready clean and good to go.

And Here I am again awesome service speedy service in and out of the office in 20 minutes everybody really friendly and very helpful to be continued…

To start off I was bummed out a little old lady hit my truck and took off. But… today I finally got my truck back and it looks brand new! Les took care of us and kept us updated every step he did a great job very good costumer service. I would recommend this place and would come back. They are very professional and very skilled. My truck was cleaned inside and out. Good experience here.

They did such an amazing job! Kept me updated all the time, couldn’t have asked for better service

They said they replaced parts that weren’t replaced. My paint doesn’t match it took a week longer to have fixed! They said they couldn’t finish the job because the battery died! Just awful. I highly recommend going anywhere else! Their estimate was a few thousand cheaper then what it really costed!

I was rear ended in my husbands Audi and was told to take the car here. They were awesome when it came to getting me in a rental and having everything taken care of. I will be going back tomorrow to get my car looked at. Hopefully I have the same experience.

WOW! I just have to say this place is phenomenal when it comes to customer service and getting the job done right! Thank you Keith for restoring my faith in good ol’ American business ethics.
We brought our Lexus in for front end repair after some clown ran a red light and took our front end with him as he fled the scene.
As stated in the other reviews, the employees at Fix were great, always polite and smiling. In addition to the insurance work, we had extra work done to a damaged rear fender at our own expense since we were already there for the front end.
We had a few minor issues we pointed out when we picked up the car that were clearly oversights while the car was being repaired, IE: missing trim, loose turn signal assembly, cracked headlight assembly, etc.
OMG! I have never seen a business so quick to roll out the red carpet and pour on the VIP treatment AFTER getting paid. The manager, Keith, essentially moved a friggen’ mountain to make us happy with the job. He went way above and beyond the call of duty. He waited after hours to receive the car back from us and had the loaner car waiting when my girlfriend arrived.
Not only did he fix the above listed issues, but he fixed a few dings and paint scratches on other parts of the body. On top of that, he routinely called with updates a timeline for the repairs.
I HIGHLY recommend the people at Fix Auto, specifically the Manager, Keith for remembering the customers ahead of the profit margin.
Great job guys!

Awesome service! I brought my Toyota Camry here to get the bumper fixed. It was a one stop shop because the insurance adjuster was here and a rep from the Enterprise. Fast and friendly service both at pick up and drop off. They did an outstanding job replacing the bumber and they even did a little detailing of my car.

I can’t say enough about this auto body shop. Really, 5 Stars! The staff (friendly and professional) fixed my car and repaired my scratched & bent bumper, after I was rear-​ended by a 16-​year-​old girl. The car actually looked better than before, because it looks like they buffed out some other small scratches I had. They also shined up the interior for me. And, they got it done half-​a-​day early! I’d definitely recommend this shop to anyone who needs their car repaired quickly and professionally. Way to go, guys!

My car was involved in a hit-​and-​run. Someone sideswiped me and left me with a nasty scratch across my rear panel and bumper. My insurance (USAA) recommended Fix and I’m so glad they did. Fix Auto in Oceanside is absolutely fantastic! Top notch customer service and outstanding professionalism from start to finish! Aloha was extremely friendly and to-​the-​point with my initial quote, which I appreciated. Keith, the manager, called me to update me every step of the way. Everyone else I came across was also very friendly and provided superb customer service. I loved the text service that sends you text messages to update you on the progress of your car. Should I ever need to have my car repaired again, Fix will definitely be receiving my business. Thank you for your hard work!

Fantastic body shop. Best customer service I’ve ever received, anywhere. Les is great at what he does. Cannot recommend this place highly enough.

Just had my Tundra repaired at Fix after a fender bender. Geico insurance sent me to them and my experience was great. They accommodated my schedule to make it as convenient as possible to get the work done and it only took 48 hours to complete my repair. Helped me secure a rental truck so I could still work with their In house Enterprise rent a car agent. Good communication and good service. Highly recommend.

Les is incredible… great work!

Everyone was very friendly, my car looked great after the repairs and they even finished a day early!

What a great team they have at Fix It Auto. Friendly and Helpful. Had my prius rear ended and The crew at Fix It took care of me.

Fix Auto played host to Geico and had my vehicle fixed within a week. In the age of ignorance and lousy service, Fix Auto took care of my every need. Stayed in touch so I knew what work was progressing and they even have an Enterprise rep on site, which meant my rental car was waiting for me. So between Geico, Fix Auto and Enterprise what had been a lousy experience turned into a very positive experience. All I had to do was sign the papers and away I went. Great service!

This was by far the best service experience I’ve ever had with auto repair.
The initial process of dropping off my car and receiving a rental only took about 15 minutes because they had insurance and car rental representatives IN HOUSE.
Les, whom I originally thought was the owner because he showed genuine concern, kept me updated regularly on the status of my vehicle. In his messages he explained the particular stage of the repair process my car currently was in. This kept me informed on what to expect next as well as the time of completion. Les went beyond expectations to make sure my car was PERFECT and that it met his high standards.
I will definitely go to Fix Auto again, but hopefully I won’t have to. :)

PLEASE do your self a favor and don’t go to Fix Auto!
These people did a horrible job at repairing my 2003 Ford Mustang cobra. My bumper was still bent when I got my car back and the service manager stated that all Ford Mustang bumpers are like that… even if there new. REALLY? Also my exhaust was still bent and started to melt into the bumper and they are not standing by their work and refusing to warranty it!

Fix Auto ripped my BMW floor mats while it was in here for a bumper repair (geico xpress). When I complained, I was told they were loose anyway. No apology, no replacement or restitution. I was told they «might have some glue…» Really sad level of customer service! The bumper looks fine, though.

My insurance company recommended Fix Auto for my accident repair. I don’t have a preference, so I agreed. I’m glad I did. The insurance representative was super helpful as well as the rental car rep. Both highly professional. But what is prompting this review was the repair.
Part of the damage was on my rear bumper. There was a big scratch that was my fault and I asked how much to repair that at the same time. It wasn’t anywhere near the accident damaged area. Fix Auto repaired the scratch at no cost!
I didn’t have an auto body repair site that I was loyal to before, but I certainly do now!