American Mobility Center

I’m rated at 100% physically disabled by the VA… I was at the American Mobility store getting a VA approved electric wheel-​chair and wheel-​chair lift for my SUV. They tried to make me pay for the wiring of the chair lift when I knew it was already covered by the VA, at which point I told them to make it work or cancel the order…
While at their store, I saw a recliner there that seemed comfortable. The problem was: It was totally packed in with other chairs and I did not have room to try it out. Keep in mind that I live in a 500 SF Apartment…
So I paid over $ 1,300 for that recliner and they delivered it and set it up.
After the set-​up and dented wall, I realized that it had to be 26″ out from my wall to fully recline and it took up most of my tiny living room area. I complained and was directed to another wall hugger web site with chairs made by PRIDE… I chose a wall hugger on that site of lesser quality and was charged another $ 300 to make the exchange. That’s a total of $ 1,600 ! When American Mobility delivered it, they made me sign an agreement that I would not go through them to get any repairs. BIG RED FLAG!!! But Due to my health problems, I really needed that chair!
The Pride «lift» chair broke in 5 months after delivery. However, the Pride factory has made it possible for me to get it repaired. Pride is an American Company who backs up their warrantee. (But the chair should not have quit working so soon!)
American Mobility Center is a foreigner woman owned company operated by the Owner’s husband… I strongly suggest that you bypass American Mobility Center in Oceanside, California if you need medical assistance!!!
When on the internet at the PRIDE web page today, I found out that the chair I now have can be purchased for less than $ 700 plus freight… Mine cost me over $ 1,600.00 at American Mobility Center… That does not sound very American to me!

This review is for in home services, not for the actual store. My patient received his power wheelchair from this business about 3 months ago. Apparently, they have a contract with the VA. We needed to have a holder for the ventilator, so 2 guys came to the house to get measurements and specifics — the same day the referral was sent to them by the VA! Both guys were extremely professional, friendly and courteous. They explained all the possible options, and then that the holder would have to be custom made and would take 2 – 4 weeks. We called at about the 3 week mark to check on it, and they were very nice about, explaining it may take a few days longer than expected. They could have given us attitude with the old «we said we would call you when it came in», but they absolutely did not.
They came today, at their scheduled time, and installed the new holder, which works out great! He also explained how it was attached and what to do if we encounter any problems, but also encouraged us to call if we have any questions or concerns at all. We are in La Mesa, and when we realized he had come from Oceanside, he said, «Oh, it’s no problem. We just want to make sure you are taken care of and happy.» Everybody that we have encountered from AMC, rather by phone or in person, has been great. Their professionalism, honest and integrity are unmatched, and I would highly recommend them to anyone.

Excellent selection and great service that met my medical needs!

I’m so unhappy with this place. I rented a knee scooter in December for my upcoming ankle surgery. I rented it through the end of March. I called today because the scooter has been useless to me and I’d like to return it. Well, there is absolutely no refund on my unused rental! My fault for not reading the fine print, I suppose. So do I want to return it early? Guess I’ll use it as a coat rack.
Then the day I went in to rent, I was with my young daughter and they made no offer to help me put the thing in my car and as I was leaving, the manager and his secretary got involved in some debaucle with their telephone and I yelled at the top of my lungs «Thank you» and «Goodbye» four times and they didn’t even look up once. Never said thanks for my business at all.
I’m so tired of crappy customer service.