Safelite AutoGlass

I recently needed a windshield replacement on my mint luxury car. Setting an at home appointment was fast and easy. I received an email reminder the night before and the morning of. The technician called when he was on the way. He arrived on time and immediately recognized that my car was well cared for and that he would take good care to do a perfect job. It turned out great. I recommend them highly.

First windshield replaced was defective. This was no big deal. I scheduled for another replacement to be installed. The installer caused almost $ 2,000 worth of damage to the interior and exterior of my vehicle. I contacted the manager the same day and he agreed to meet with me the next morning. When I arrived at the shop, he would not even look at the vehicle before stating that they caused no damage. I was forced to file a comprehensive claim with my insurance company and pay the deductible out of my own pocket. The insurance company has now been after them to recover money for the damages for a year. They will not return any of the insurance companies or my phone calls. Very poor customer service all around.

After a freak accident in Ocala, I headed over to Safelite. As I was parked waiting for one of my clients, a landscaper using a weed trimmer kicked up a rock and shattered my back window. Given that I live in Orlando and had to drive back, I was told to go to Safelite to get my window cleaned up and get a Crash Wrap put on. The gentleman I spoke to on the phone was really helpful, he gave me the address to the nearest Safelite in Ocala and told me everything would be taken care of by the landscaping company.
As soon as I arrived, the gentleman at the desk called the technicians and they took care of it in a matter of minutes. The plastic wrap was put on temporarily so I could get home. I had an appointment to get a new window for the next morning at Safelite in Orlando and I made it home safely. The only thing I expect is good service and I certainly got it.

This business is the definition of administrative incompetence. They do 1 windshield per hour. If a customer does not show up, the next customer (with an appointment) will not be serviced or will be delayed the amount of time that the previous customer was late. Be smart — use another company. BTW — after I cancelled and walked out, I am now receiving hang-​up phone calls from a closed Safelite office number (877)349−4527.

«as good as it gets» is an understatement. as you might read in my original post, the Ocala shop actually came to my office and did the work. Just a day after the windshield was replaced on our 2002 VW New Beetle there was a water leak following a rain storm. this happened 2 more times, so i figured it was the new windshield. i called the safelite tollfree number and was connected to their «executive service department.» they came out the next day. James (their awesome tech) did a detailed inspection and finally found the problem… A CLOGGED DRAIN LINE FROM THE SUNROOF! It was his last stop… and offered to take the time to try and unclog the line so the water would drain properly and not overflow and run into the car floor. after 30 minutes of effort he was able to trace down the drain line, unclog it and put the car back together… THIS IS CUSTOMER SERVICE! I RECOMMEND SAFELITE TO ANYONE I KNOW