Oakwood Smiles

The dentist is extremely nice and has very new and impressive technology. The office is clean and very comfortable. Unfortunately the bad that you must deal with out weights all the good. The bad is Tammy, she works the front desk and handles the insurance and billing. From the start she was rude on the phone and very short with her answers to my questions. Then my husband had an appointment and after when it was time to pay he had a question about the bill because it seemed off, because his mouth was numb he was talking funny and she cut him off and said ‘I can’t understand you just pay and call me later.’ The issue came up again when we got our bill, yes the bill we had already paid. More later… So then I had my appointment, this time I asked to pay before hand so I actually talk to her if I had questions. She rolled her eyes and she said she would take my payment during my visit. And yep she sure did she came after everything had started and my mouth was full of fingers. Came in with an attitude told me my bill and took my card. Rude Rude Rude! Now back to that bill which is now bills, somehow the insurance estimate was wrong way wrong and now we own the dentist a hefty check. Not happy! So I work in Oakwood at a fairly large company so I asked around if others had the same experience and sure enough everyone likes the dentist but has left his office because of Tammy. I would go back in a second if she left otherwise her attitude and bad billing isn’t worth it.

After not going to the dentist for probably close to 15 years I figured I needed to man up and start doing the adult thing of having my teeth checked on a regular basis. I asked some co-​workers who they recommended and a few said Oakwood Smiles. I figured why not since it was just a mile from work. Wow, what a great place and fantastic staff and such an awesome Doc! First of all, everything is state-​of-​the-​art. It’s not like the dentist I used to go to waaaaay back in the day. It’s all new equipment. I didn’t have to fill out any papers, it was all electronic. Even if I didn’t work a mile from the office I would drive out of my way to come to Oakwood Smiles. They all kinds of awesome! Especially Tammie, she rocks!