Wesley Wash & Fold

Came here with a large comforter that’s a bit too big for my apartment’s machines.
Washing was $ 2.00 per standard load (or $ 3.50 for the ones with the front-​facing doors). Drying was a quarter per 8 minutes. All in all a little more expensive than I expected. Maybe my apartment complex is being randomly altruistic with its rates, but I usually manage to wash and dry a load for $ 3 total at home.
I wasn’t expecting anything fancy. The floors were pretty beat up, and it seemed like every other machine was out of order. But even with half a dozen people there, I was able to run 3 simultaneous loads without waiting. The place was clean.
56 minutes in the dryer on hot dried my comforter about 90%. I was considering giving 2 stars for this place as I don’t really intend on returning, but eh, at some point a laundromat is a laundromat. Bring a book!

The attendant was very sweet to me. Not sure if she’s there all the time, but she was when I washed. There may be an issue regarding the change machines but it’s not the business owner’s fault. People just go and get change from her machines and there’s nothing she can do about it. I’ll go again

Thia laundromat is in a tiny 5 point intersection a block off of Lakeshore at Brooklyn. Currently its variety of washers ranges from toploading regular size washers for $ 2, 30lb front loaders for $ 3.50 and 50lb washers for $ 4.50. There are 2 sizes of dryers which are 6 & 8 minutes per .25 respectively. There are other sizes as well, but they are being repaired as of July 25^th.
Why 4 stars? I’ve been coming to this laundromat for years. I watched it decline for the last 2 years wondering what was going on. Well, come to find out a few things that have restored my faith in this jewel of convenience in the middle of Cleveland Heights.
1. Lottie’s not the owner — which explains why she didnt have control of when the machines get fixed. But it doesnt explain why she’s bossy and rude to people, especially when she doesnt agree with how you look, act, talk or do your laundry. She’s old school — but that’s no excuse for acting like you own the place.
2. The actual owners have been in a protracted legal battle after the previous owner died suddenly. The money that would have been used to maintain the place was frozen until just recently. I ran into the owner and her son on the day they brought a repairman in from Yuba. They inspected every machine and were able to fix 6 of them on the spot! The rest needed parts but hopefully will be back up and running in the next 6 to 8 weeks. They are preparing to give the place a deep cleaning and keep the change machine full. There was even talk of getting wifi up in the place (fingers crossed)!
This place will be back up to 5 stars soon but in the meantime dont let the negative reviews scare you off. Wesley Wash n Fold is worth the benefit of the doubt.

NEVER EVER GO HERE UNLESS YOU WOULD LIKE TO BE HARASSED !!!
DO NOT GO HERE.
The machines are terrible and there is a woman who works there named «Miss Lotti» who thinks of herself as LORD OF THE laundromat. I went there today because my dryer broke and I just needed to dry my clothes and immediately when I walked in with my clothes and put them down by the dryer she swooped over and yelled at me about whether or not I was going to only use the dryers. I told her yes and proceeded to load my clothes in and she ordered me to take my clothes else where because there were very few dryers left. I then asked her if there was a rule stating customers could only use the facilities if they were washing and drying their clothes and she said no and said there were just very few dryers. So I let her know I was only going to use one dryer for 50 min… not enough time to be in anyone’s way… and she still proceeded to give me a hard time until I threatened to call her boss. VERY DISAPPOINTED in the HORRIBLE CUSTOMER SERVICE of this place. If she wants a wash and fold to dominate she should save up for one. Until then she should be educated about the customer policy of the Laundromat she works in.
PS. This is my very first Unilocal post. I have never been so compelled to write a bad post in my life. HORRIBLE HORRIBLE PLACE. I HOPE IT GOES OUT OF BUSINESS.

It is like the owner has totally given up on this place. Today’s stats:
⁸⁄₂₁ washers working (38%)
¹⁸⁄₂₆ dryers working (70%)
½ change machines working; ATM not working
If you own this place and are reading: Would you please sell the place to someone who can run it properly? This neighborhood needs its laundromat back. Seriously.

Meh, pretty bad compared to my usual place (Woody’s). The only reason I came here was due to Woody’s closing early on Xmas eve.
Ease of use: So… every moderate sized washer is broken, one large is out, a handful of driers, one change machine and the ATM is also out of service. Rating: half star.
Cleanliness: Machines could use a wiping down. The floor is filthy and torn up. It smells like B.O. The magazine rack is tidy. Rating: one star
Entertainment: Ha, well I can watch the clothing spin. Vending machines are wiped out and snacks expired some time ago. There is ample reading material. Rating: two stars.
Overall: Sorry, but this place is outdated, depressing and overpriced for what you get. It has a monopoly on the neighborhood so I guess that’s how it stays in business. I say, if you have transportation, trek over to Woody’s. It’s impeccably clean, has parking, and a café next door. Oh, it also has a bathroom. This place? No potty. Perhaps that explains the smell in here, that, or there’s a serious water leak molding up somewhere.

Same as most recent reviews. Several laundry/​dryers and both change machines out of service. Of course we found out after we loaded and soaped our laundry. Duh, lesson learned.
I knew something was fishy when i saw that the place was empty, on a Sunday afternoon!

More expensive than the much nicer, cleaner and larger Woody’s. No parking, run down, half the machines have been out of order FOREVER and for at least. 2 weeks none of the change machines work. This place SUCKS.

Warning: People come here to change bills for quarters at the change machine all of the time. Lugged and loaded up our laundry only to find that all of the change machines we’re empty. Many of the machines have been out of service for weeks. In between changes of a new owner, service hasn’t been what it used to be. The previous owner used to come and service machines frequently.
Ms. Lottie is always a welcome sight here for fluff and fold needs. I enjoy her infectious laughter and positive outlook. She is the only reason I will give this place another chance but be warned to bring your own quarters just in case.

I love this place. It’s cheap, quiet, and clean, and always open when I need it. Nonworking machines are always clearly marked, and I’ve never had to wait for a washer or drier. They have tons of (old) magazines — from People to Vogue to the New Yorker — that help pass the time. I also love that there’s a great coffee shop next door, so I can grab a latte or use the restroom while I wait.

You spin me right round baby right round like a record baby right round baby right round. So goes my washer and dryer. For 90 minutes. Tick tock tick tock goes the clock.
The place can get packed, mostly Fridays and late afternoons. I usually go when I have the place to myself.
I’ve never used Ms. Lottie’s services so no comment on that. However she is quite pleasant to chat with and super knowledgable about laundry and kids. Great way to pass the time.
Only complaint — takes management a long time to fix washers and dryers — lots of white and blue tags –tell-​take sign of machines out of order. Hence the longer wait for folks. Not for me, I know when to go. Sorry Unilocal– not going to share that info.

I normally go to Woody’s but they were packed so I’d figure that I’d try this place out since it’s closer to home. Bad idea. Got there & notices that there were a number of machines out of order. So, I chose a machine that I knew had just been used by another patron. I get to my last quarter on the 18 quarter machine & it gets stuck. There’s no staff to ask for assistance, no one in the office. So, I call the number listed which rings with no answering machine. At that point i unload my clothes with loss of my money & detergent & proceed back to Woody’s. In subsequent days I call and still no answer.
Don’t patronize this business! The convenience of location is not worth it.

I have been going to this laundromat on and off for four years. I usually take my comforters to wash since my home washer and dryer are not big enough. Today was the first time I let Ms Lottie wash my comforter and I am very satisfied. She was very kind and explained what detergent she will use and call me when it was completed. She called me a couple of hours later to pick up the comforters. I will be going back tomorrow to let her wash my other comforters.

The large machines here are cheaper than other laundromats near my house (cough, cough… Woody’s).
The trade-​off is:
— there is no bathroom (which sucks if you are like me and drink tons of water every day)
— a few machines are out of order and not marked – such as the dryer I put over a dollar in quarters in only to realize that it reset after two minutes every time
— there is no parking lot and therefore be prepared to walk a great distance with all your heavy things
— floors are not as spotless (if you drop the clothing you might pick up a hair or two on the floor… nothing terribly gross).
Advantages include: zero sketchy street hanger-​outers, fewer clientele, cheaper machine prices, and lots of magazines to peruse.

If heaven is a laundromat, Wesley Wash and Fold is as close as it gets to heaven on earth. The place is brightly lit by large windows at the front and fluorescents throughout. There are rows of well maintained washers and dryers of varying capacities and long tables for folding and bagging. Jazz music (KCSM 91.1) plays softly at all times.
Washers: $ 4, $ 3, $ 2, and $ 1.75 for loads large to small.
Dryers: 25-​cents for 6 minutes of run time ($ 1.25 for 30 min).
The establishment is presided over by an angel – Miss Lottie. She runs a wash and fold service out of a small, cheery office at the front of the laundromat. She’ll do your laundry for $ 1 a pound. She is a wellspring of advice on which machines are best for which loads and dispenses $ 10 rolls of quarters. She is terribly nice.
Detergent, candy, beverage and change machines on-​site. A small bookcase crammed with a variety of titles for toddlers or grown-​ups and shelves overflowing with current magazines including sizable collections of New Yorker, Time, and People magazines.
Benches throughout fold into tables for work between loads and if you buy a coffee at Café 504 next-​door you’ll have wifi access and permission to use the restroom. The coffee is strong. See my other review for more details.

I have done my laundry here for a year and a half, no issues, never been crowded, and never had a problem with the change machine (though often I get the change direct from Miss Lottie because I often have bad luck with machines).
I also have used her wash-​and-​fold service when I am in a time crunch and she’s always been friendly with me and calls me when it’s ready. My clothes have always been folded more neatly than I fold ‘em and clean/​dry.
The only thing about it is that parking around here is always terrible. Usually you have to double park for a couple minutes or park a ways away (not fun with heavy laundry). The machines are cheaper than Woody’s, though, and it’s closer to my house so the parking lot isn’t that big a deal.

For most of my life, I’ve been fortunate to have the luxury of an in-​home washer and dryer. But when that perfect apartment popped up, I took it… except for, well, no washer and dryer.
So I checked out Wesley Wash, just around the corner. And honestly, I like the place so much that I don’t even mind having to go to a laundromat. Why?
1) Lots of well-​maintained machines
2) Have never been there when it’s super busy — usually pretty mellow
3) Machines are at affordable prices
and, the best reason of all:
4) The owner, Lottie. She’s just wonderful.
I’m happy to support a minority woman-​owned business — but even more when she’s great and so is the place. Afraid of those machines not giving you quarters? Hand her $ 10 and she’ll just give you a roll. She’s warm, friendly, and keeps a good air about the place.
Plus you can pick up wifi, or go next door to Café 504 for a good cup of coffee while you clean your goods.
The sign outside says «Come see Miss Lottie!»
And I do.

I will NEVER go in this place again.
Well, their change machine ate my $ 5 bill. I went over and told the woman there, who then instructed me to put in any other bills I had. So I put in my $ 1 and sure enough it spit out 4 quarters. I tell her well, these other people are here and just saw me do it, can’t I just get my quarters? At which point she gets confrontational with me and tells me it’s not her problem, give her my name and she’ll get back to me next week, and also tells me that I must be making it up because it gave me my $ 1 worth of quarters.
I press further at which point she starts screaming at me about how it’s not HER problem, and that «that’s the policy» and that it’s MY fault for putting my money in there in the first place! And that I «should have known» better to ask her for change and not put my money in there.
OK, up until this moment I was calm, but to blame me AND make me feel like an idiot for putting my money in her change machine?
So, cue second lady to come up and also start screaming at me that it’s a public place and it isn’t their responsibility and again, I should know better than to use the machines they offer. So I tell them, «why not just put up a sign then that says, ‘don’t use our machines ’cause they’ll eat your money and then the owners will scream at you’».
After some verbal back and forth, I gave up and pulled out my phone and just started sending one of those stressed-​out texts to my boyfriend. It’s quiet for about five minutes and then second lady COMES BACK and gets in my face and says «who are you to walk in here and give my mother problems?!» at which point I address that I had DROPPED it and all I am doing is trying to use my phone, but she just gets louder and louder, as if my only goal in that trip was to walk in there and give everyone problems. Please!!!
So the mother comes in between us and this other woman is just going off on me. Then she has the audacity to tell me that *I* should just drop it… LOOK lady… I did drop it!
Anyways, they both tell me to fuck off. So I stand there and just start texting to try and calm down. While doing so, after about 5 minutes, the original woman (the «mother) came out and quietly gave me $ 5 in quarters.
REALLY!!! After ALL of that, you couldn’t just give me the $ 5 in quarters to start with?! I told her I would NOT have given her my personal information (name, phone number etc) if I was trying to pull a fast one on her.
Needless to say, my blood is boiling. Totally uncalled for reaction to a problem that could have been solved 30 seconds.
From now on I will be smarter and not use change machines that are offered as a convenience… I mean jeez, what sense is there in that?

It is not air-​conditioned, but it’s well taken care of and clean. I picked up a wi-​fi signal too.
No blaring TV, which is a huge plus.

Miss Lotti ROCKS! She is sweet as pie.
She has been doing the laundry for our massage business for about a year. Miss Lotti does great work and is very timely, and she remembers names! That’s a big plus in my customer service book!
It’s a perfect little laundry mat in a perfect little neighborhood.