Wen-Yee Tsai, MD

Considering the number of patients Dr Tsai takes care of and how few reviews, I can only assume that most people don’t take the time to write a review unless they are displeased.
On the contrary, I have been under the care of Dr Tsai for several years now and this has been my best endocrinology experience, by far. I’ve gone to John Muir, Kaiser and I’ve paid out of pocket for specialists in SF. For the past five years I’ve even traveled from Concord to Oakland to see her.
She is the only doctor that has been able to keep my levels steady and my symptoms at bay. Our greatest achievement together, was helping me get pregnant, stay pregnant and be able to produce enough milk to breastfeed. She kept me out of a hyper/​hypo rebound postpartum and everything is in balance to have another child when we are ready.
She has always respectfully listened to me and guided me to the best health possible. Dr Tsai is very responsive, especially through email and her office has always followed up with me, instead of me having to hunt them down. I’m actually quite sad to hear that she’s leaving her current practice. I hope that when she moves to a new location I’ll be able to continue under her care.

I was referred to Dr. Tsai, for hormone replacement therapy following an oopherectomy as part of breast cancer treatment.
I never actually met her because of the absolutely incompetent office staff. First, they didn’t bother to return my phone call when I tried to make an appointment. A week later I called a second time and they finally got back to me. They booked an appointment two months in the future with Dr. Tsai, which is a ridiculous delay in the first place, but I took the appointment.
Today is the day of the appointment and they just called to tell me that she doesn’t do hormone replacement therapy. Nobody in their practice does. So why the hell did they book an appointment for me in the first place? Now I have to start all over.
Completely unprofessional practice. I can’t say anything about Dr. Tsai herself, because I never met her, but I wouldn’t recommend anybody bothering to try.

Don’t bother with this doc. I am hypothyroid and she is stuck on measuring the TSH (that measures how well my Pituitary works and yes, it works fine). She doesn’t understand that the levels of FreeT3 & FreeT4 are what make a person feel well when they are still suffering symptoms. She has her condescending assistant call and tell me that I am NORMAL and FINE. Yeah, would I complain of remaining symptoms if I felt NORMAL or FINE? I was asking for a little more thyroid hormone, you would have thought I was asking for meth or crack cocaine, but I could have gotten those easier. Because of my hair loss she wanted me to see a dermatologist. He said he couldn’t help until my thyroid was optimized. I have had small issues with my weight and she thought maybe I needed to speak with a nutritionist (hello, I am not a youngster and not obese on any level, I was only mentioning a symptom). Sleep issues; sleep study. (I don’t have sleep apnea, which is the only thing that would be divulged) No doubt I could have gotten drugs for all of those things, but she wouldn’t give me $ 3 of hormones and allow me to feel well. I told her my hours had to be reduced to pt due to my fatigue and lack of stamina. Because of my work status I lost my insurance. Her mantra was that she was a western based doctor. Ah, I see, western based doctors don’t give a crap what their patients feel or say. My blood pressure was always high when I was there. I was always waiting to be accused of being a liar, hypochondriac, etc. Over Christmas she would not return my calls and the @%$#! wouldn’t even renew my prescription. She sure showed me… The pharmacist was kind enough to give me an emergency supply. I don’t know how a doctor who was lectured and taught to do no harm, could go home and night and feel that they fulfilled their duty when they left so many people suffering. It’s just not right. Don’t waste your time, health, or money. After all she is western based!
Yes, arrogant, dismissive, and condescending. It’s her way and there is no other…

avoid this arrogant, naïve, judgemental physician if you can. The entire time she was performing a biopsy of my thyroid she would make comments to her assistants such as… oh that looks like cancer… here look at this this is probably cancer… as it turned out, there was not any cancer, thank god but i was freaked out until I got my results!! I was shocked to see that people who made similar comments had their reviews hidden and not included as a personal review by Unilocal.
Despite this woman’s stellar academic achievements she behaved like a very stupid person!

Went here a while back on a referral from my pcp. I wanted an endocrinologist to monitor my thyroid medication and to look into some hair loss I’ve been experiencing. Well, I was very disappointed with the service I received. I told her what had been going on, I brought up Armor thyroid medication, discussed what could be causing the hair loss and she herself seemed at a loss to help me. She took some blood and told me to come back to discuss the results. When I returned she told me that everything was «normal» and that she could not help me… wtf? Really? I feel like crap, hair falling out and something is clearly wrong, but she has no interest in trying to help me figure it out. It seems that if you don’t have a by the book problem she is unwilling/​unable to help. Thanks for nothing Dr. Tsai!

Dr. Wen-​Yee Tsai is an excellent doctor and I believe realistic in what she proposes for her patients to follow, explaining the course of action in a concise and direct way, plus providing a print out of that course of action to take home, just in case one forgets what was discussed.
She was also great at answering any questions and put me at ease, I feel I am in really good care and am doing my best to follow her instructions to a T. I think she has a great bedside manner and have so far felt lucky to have such great doctors in Oakland (also Dr. Kevin Chen in Oakland is an awesome general practitioner).
A few weeks into taking a new medication I had a question about how to best space the dosage to get the best effect and called her office, I was pleasantly surprised to receive a response from her medical assistant the same day, explaining the best course of action for the dosages. I really appreciate that and I look forward to the good results with following her course of action.
Already a few weeks in I notice a big difference and am glad that I finally obtained a referral to an internal specialist, and really glad that someone canceled their appointment and I was able to see Dr. Tsai within a week of calling! Maybe the other doctors in this office would have been great too, but I feel fortunate to be working with Dr. Tsai as she is thorough and no nonsense.

Dr. Tsai is a nonsense type of doctor who takes her work very seriously. She tells you off in a nice but firm non-​judgmental way if you are not following her prescriptions.