Volaris Airlines

Hello,
Im Emailing you to let you know about my experience flying with Volaris Airlines for the first time. My family, which included a 90 Year old man, flew from LAX (Los Angeles, Ca.) to Mexico City, Mexico to Cancun. We took the same route home. We paid $$ 3,538.45 USD for our flights. WE have flown to Mexico with Aero-​Mexico, Mexicana Airlines and with American Airlines. We usually fly to Mexico every other year.
The day of our flight we checked in on time and our flight was scheduled to leave on 12÷23÷15 at 12:05 AM. At the Voaris check in at LAX we were advised by the Voalris agent we needed to pick up our luggage at Mexico City and check it in with Volaris at the airport. Our flight did not leave until after 1:00am. This normally would not be an issue but we had a 1:35 minute layover to our connecting flight in Mexico City, Mexico. Our connecting flight in Mexico City, Mexico was scheduled to leave at 7:35 AM. By the time we grabbed our luggage and because out flight was delayed, we missed our connecting flight. When we went to the Voaris agents in Mexico City, Mexico we were advised by the Mexico City agent that we were given the wrong information by the Volais agent in Los Angeles. We were advised the luggage would be placed on the Mexico City connecting flight for us. When I asked the agent, then why was our luggage on the luggage rack for us to pick up in Mexico City, she advised us she did not know why. The agent advised us it was «our» fault we missed our flight because we should not have picked up our luggage, without mentioning the first flight was one (1) hour late. Volaris wanted to charge us for «changing our flight», but they finally realized it was their mistake, they then put us on another flight. However that flight was a 12:00 Noon departure, almost 5-​hours after our original flight. Keep in mind, we picked a middle of the night flight from LAX to get to Cancun as early as possible, scheduled at 10:35 AM Cancun Time, to maximize our usage of the $ 99.00 a day all inclusive we were paying at our resort. We had a family of five (5), $ 99.00 a day = $ 495 a Day. When we finally landed in Cancun and got to the resort it was 4:00 PM, over 5-​Hours from original arrival time. We had to call and wait for our pick up from the airport because they were there at 10:35 am not 5-​hours later. This was NOT to our Vacation we had hoped for.
Now the flight home. Our flight left from Cancun to Mexico City, Mexico and to LAX, Los Angeles. Our flight again left one (1) hour late from Cancun. When we landed in Mexico City, we had to run to our connecting flight because we had 30 minutes until it left. the gates were on opposite sides of the airport. We were the last five (5) passengers on the flight. We landed in Los Angeles on time. We had 5-​pieces of luggage on the plane, one for each passenger. At the baggage claim only one (1) of our pieces of luggage made it back to LAX. We had to do a baggage claim. There was another couple who had the same issue, there luggage never made it to LAX either. We were advised our luggage could not be located and they would notify us when it was found. The next day, we were advised our luggage was found in Mexico City and they would send it to us when it arrived in Los Angeles. We finally received our luggage 2-​days after we landed.
To make a long story short. We were extremely disappointed with our experience with Volaris. We will never have a connecting flight in Mexico City, We will never fly with Volaris again and we will never, ever recommend Voaris to ANYONE.

Worst airline ever. You ended up paying more than any other airlines. the only reason I flew with Volaris was because I wanted to come home after 8pm from Guadalajara, Mexico. Service sucks !!

This is a very crap sneaky airline. They say that they will let you bring a carry-​on luggage, a standard regulation carry-​on luggage, then when you check in at the counter… surprise!!! We need to charge you extra for that. $ 45 to take it onboard or $ 100 to check it in. WTF!!! Try to avoid these clowns, they are rude and shady.

DO NOT book a flight with this airline more than a month in advance because if you do that, you will be bombarded with tons of emails. I received three emails a week from them about my itinerary, which is just ridiculous. I was also bombarded with phone calls from their reps reminding me about my itinerary, which is a nice service, but not if you keep getting multiple calls! Also their reps don’t speak English well which was difficult to talk to, and I“m not discriminating because I’m also a non-​native English speaker, but, I do believe you need to hire reps who can speak a bit more fluently to be able to help your customers who live in the U.S. and speak English. DO NOT RECOMMEND.

This is a small airport compared to most but on the flip side your in and out in a flash and its easy to find your way here unlike SFO that can be a mad house. Not much bars or restaurants but the starbucks stays open late if you need a snack or coffee. They do have vending machines and cell phone charging stations around. During the day the have more things open like Sees candies and last minute souvenirs.

worst airline ever dont do it!!! even if you dispute charges with usa credit card company like american express visa master card discover card you wont get your money back they dont know what customer service is !!!

I’m Mexican and I love going to Mexico to visit friends and family, people there are very loving and welcoming. Mexican people are genuine and always want to take care of you. I’m really sad and disappointed that volaris doesn’t resemble what Mexican customer service it’s all about. The up charge for a carry on its a joke! I’m so mad!!! that our fellow Mexican-​Latino people have no other option but to take this abuse!!!

I’m trying to warn you. Do not take this airline. They advertise prices on their website like the cost of an extra bag as $ 49 but at check-​in charge $ 100. I guess the airlines do not have to honor their web prices.

These people suck! The airline sucks. The people working for them suck. Their service sucks. Get it together people! No mamen!

A friend of mine flew back to Mexico to attend his grandfather’s funeral.
At the time it seems like a reasonable airfare. His flight to Mexico was an absolute disaster as a result of Volaris Airlines inadequate method of servicing their customers.
What I found interesting for the prices Volaris charges for their Air fair you would think they would have a tracking System in effect so that a person picking up their loved ones from the airport would not encounter a delay.
Will never recommend this airlines to anyone.
Note the one star rating is forgetting my family home safe.

Ooo. Just shivered remembering my trip with this so called «airline»
If you have been wronged, and seriously feel helpless, do not give up!!! Write letters… FAA. LOCAL NEWS. BBB. WRITE. WRITE WRITE CC ALL CORRESPONDENCE TO VOLARIS… Hit send and do this every day! Multiple times a day!!! It will cost you a day of your life (if that) to compose a letter of complaint and itemize your grievances… Be clear. Be factual. Use names AND dates… Try to communicate both how they «wronged» you and what you are looking for compensation — wise. Then send send send. Every single day multiple times. I finally received a call from customer service. They offered me a hundred dollar «voucher» to fly with them anywhere i like. I literally lost my Sh-​t. I told them exactly what I expected monetarily from them and nothing less. I contacted 60 minutes, local news stations, better business bureau, federal aviation administration and kept on it. I never let up. Finally they cut me a check. Literally a hand written check didn’t even look official but it cashed and all I can say that is after so many times being told I was wrong. No way to receive refund. Etc. etc. I knew they owed me no matter what!
I still fume over my experience. But I learned a huge lesson. If anyone wants to reach out and band together in a lawsuit. I’m all over that. I don’t know how they get away with this type of practice.
Words of advice… You get what you pay for… I knew this already but got sucked in… This trip came fight after the hurricane hit in cabo and all my vaca money was tied up on a prepaid live board scuba trip that I had been planning for a year…
Never again volaris. Shame shame shame on you!!!

Here’s the email I just sent to Volaris. WORST AIRLINE EVER.
I’m not sure where to start. Volaris was the worst flight experience ever. I demand a refund and compensation. If I don’t hear back from you, I will talk to the local News television network (FOX News /​KTVU) and report this to their consumer affairs department so that everyone will know about it.
Here is how TERRIBLE the experience was, from the beginning:
1. Promotions & PURCHASING TICKETS: I received a promotional email that said I could save up to 50% off if I booked between December 23 and December 25, 2014. Stupid me, I thought that was a good deal, so I tried to buy tickets for my whole family (My mom, my mother-​in-​law, my father-​in-​law, my wife, myself, and my baby… 6 people total). Of course I tried to buy tickets every day and it DID NOT WORK because your site is full of bugs!!! I think it might even be a cheating web site. When I actually tried again on December 28^th, it WORKED but I of course had to may much more money than originally advertised! That’s a terrible web site that cheated my money! I can’t believe that it didn’t work DURING the promotional period!
2. At the airport, we checked in. The line was fantastically long. I thought we were going to be there for hours. However, little did I know that I didn’t have to worry too much because…
3. DELAYS: Oh my goodness! SUPER LATE.
First, I got a ton of emails AND a phone call from Volaris to tell me that the hours of the plan had changed, and that I needed to know about it in advance to make sure that I was there on time. But of course, on the day of the actual flight, which was supposed to board a little after 12 midnight (new hours) ended up being VERY late and left after 2am. I’m not sure if you’ve ever traveled with a baby, but it’s the worst thing in the world trying to have them sleep in an airport or on the airplane. You created my personal hell. By the time we landed, our family had been waiting for us for some time.
4. HOURS OF OPERATION: I can’t believe that the ONLY flights you have available are at MIDNIGHT. That’s the WORST crap I ‘ve ever had to endure. I hate your hours and your airline
5. Our flight back home: We arrived at the airline 3 hours in advance. Of course we were flying Volaris, so that was NOT enough time. The line to check in was SOOOOOOOOOOOOO LONG! People were SO upset, and there were SO many people cutting the line because there were no staff members managing the queue. We were put in a line that didn’t move at all, and then after 2 hours, we complained to a staff member, and she moved us to a «priority line». However, the «priority line» was actually 2 different lines combined into one and IT WAS EVEN SLOWER THAN THE ORIGINAL ONE. After waiting in line for 4 HOURS, we were litterally the last ones on the plane, regardless of our complaining to staff members that our plan was leaving and we NEEDED to have priority (we were carrying our baby too). That was so stupid, I thought it was a prank TV show playing a joke on us. TERRIBLE.
6. NO SPACE: Volaris flights are THE MOST UNCOMFORTABLE airplane rides I’ve ever been on. Even the chair support beams are placed in stupid locations. Of course my legs were SUPER cramped and very uncomfortable, but I couldn’t even rest my feet because the chair support was in the way! SUPER RIDICULOUS!
7. Of course the plane going from Guadalajara back to Oakland was late again. Although the pilot announced that we were going to arrive on time, the time on my watch proved that he was lying. We were VERY LATE. Did he think no one was paying attention??? stupid…
8. Food on the plane: Of course, EVERYTHING on the plane needs to be paid for. I asked for FREE tap water, and the flight attendant said NO. I had to pay for it. I had to ARGUE for free water, and she gave me attitude and finally gave me some damn water, even though we’d been waiting in line for HOURS and there were massive delays. I felt like i was being held hostage. During the flight, I told the stewardess that my mom had a medical condition and she absolutely needed to eat because of some medical pills she had taken. Otherwise, she might go into shock. The bitch said «wait, the food will be served soon». We waited AN HOUR for the food to come and by the time it did, she said «WE ARE ALL OUT OF FOOD, ALL WE HAVE ARE NACHO CHIPS».
YOU GUYS ALMOST KILLED MY MOTHER. I HATE YOU SO MUCH!!! I WAS SOOOOOO MAD!!! HOW DARE YOU!!! We HAD to get the f-​ing nacho chips and they literately saved my mother’s life, but she was so ill because what she really needed was something with more substance like a sandwich. I can’t believe your staff could be so callous and UNCARING.
You need to do something about this.
Please do not take this lightly, as if it weren’t a big deal. You better make this up to me.
I hate you.
–D

Don’t. Seriously. I hope to God that if anyone is fortunate and intelligent enough to check reviews here or elsewhere (they are all consistently horrible) before they book travel through Volaris, they’ll think twice.
I just booked a separate $ 500 ticket from Cancun to Oakland via United and am losing $ 400 since the Volaris ticket is not refundable. Don’t think you’re saving money. Spend a little time looking for flights and I promise whatever extra money you will have to spend will be WORTH IT.
Peace of mind.

I wish I had looked at Unilocal before traveling on Volaris. There is a reason why airline tickets are so much cheaper than those offered at other airlines — you defintely get what you pay for (or not pay for). Customer service is atrocious, very little leg room, and they do not provide any notice/​explanation as to delays in flights.
My husband and I flew on Volaris President’s Day weekend in February, from Oakland to Cancun, with a layover in Guadalajara, and had the most horrible experience. Our flight was delayed on the tarmac in Guadalajara for two hours without any explanation. On our way home to Oakland, we missed our connecting flight because the flight out of Cancun was delayed for 5 hours! We had to sleep at the airport (in Guadalajara) as there were no other flights out of Guadalajara until the next morning. Volaris did not provide any hotel vouchers. We decided to fly on Delta (at our own costs) the following morning, as we no longer relied on what Volaris told us. We arrived home without additional delay flying on Delta. There were no apologies from anyone at Volaris. In addition, the Volaris staff at the airport and over phone were atrocious. I sent a complaint via email, but have not received a response from them.

Wow, they have the worst customer service in the world! After you buy your ticket they will not help you and they will treat you horrible. I just got off the phone with their customer service, they interrupt you when you’re talking, they yell and they actually insinuate that you’re stupid for making a mistake on your reservation. I informed the agent that it is poor customer service to do the above things and she actually hung up on me! Never flying with them again, I hope Alaska Airlines puts them out of business!

Thais Juarez was rude! She is one of the girls checking in flights. We had questions and she would give us attitude as she was answering our questions!
I expect great customer service if we are paying so much for our flights!

Horrible airline. Rips off poor customers that are travelling to Mexico. Carry on lauggaged is charged at 30 dollars if it doesnt fit in a tiny basket. Normal carry on size for them means extra large or something like that. Just fly any other airline, trust me you will spend a lot less.

Awful company, BUYER BEWARE!. If you are booking online forget it, the system is awful, numbers disappear to the point you’ll have to start, not where you left off but from the beginning. You cannot use Google or Explorer, only Mozilla. If you call their 800 number they’ll treat bad. I spoke with Jesus Ramirez, he hung up the phone at me. I called back and spoke with supervisor Saul Vazquez, seemed annoyed I was complaining about his page.
When I finally booked I received no online confirmation. I booked with an option of executing my transaction in 72 hours, as I had something pending for work. I called after the 72 hours to let them know I never received anything. They said I didn’t have a reservation. Apparently on their site they have the option for the 72 hours but they never explain you need to call back to execute the transaction, even while I provide my AMEX card info. Long story short I lost my booking. Upon trying to book the exact same flight it was already US$ 120.00 more expensive.
I will never fly this airline.

Horrible, me cobraron por el carry on (maleta de mano) q por q es mas grande q sus medidas establecidas. Viajo con esta maleta q todas las aerolineas la aceptan como equipaje de mano ayer llege de hawaii por hawaiin aerlines y no me salieron con estas tonterias pero claro cuando se trata de sacar el dinero lo hacen como sea hay mi maleta la compre para llevarla arriba pero ahora resulta q esta aerolinea dice q ellos tienen sus reglas uno va con el sentido comun y ellos siempre se las arreglan para cobrar no la recomiendo se pueden llevar una sorpresa muy desagradable :(

Man oh man, NEVER AGAIN. Let me start out by saying when you pay for your ticket, you are literally paying for a seat on a plane, you don’t even get complimentary water which is crazy to me. The seats are beyond uncomfortable and even I, a 130 pound woman, found it extremely difficult to move around.
Also, if you don’t speak spanish there’s really no point in using this airline as the attendants rarely understand what you’re saying and the captain doesn’t translate when he is done speaking over the intercom. Not to mention, if you’re the only white person going back to America you will get racially profiled and searched. I’m talking looking under your feet even when you have FLIP FLOPS on –_​– I had one little backpack on and my boyfriend had nothing on his person, they were letting go many others with up to 5 bags without being searched.
As I said, NEVER AGAIN.

C’mon Unilocal,give me the option of ZERO stars because Volaris deserves it.
I went online to buy tickets and it appears to go through although I get an error message making me question the process. Afterward, I get no confirmation and after a day, the charge isn’t showing up on my account. I can’t get through to anyone to confirm, so I end up buying a flight from another well known major airline.
Two days later — Volaris charges my account! Still no confirmation, no one can be reached and no one returns my email. Plus, my bank won’t help me since there are apparently tickets in my name and «The company provided the goods no matter how poor their customer service is.»
Volaris is garbage and doesn’t deserve anyone’s money. &%#@ these clowns.