The Mailbox

I have been going here for years, but won’t go again. When I went in yesterday just to get my signature notarized, the woman who now runs the place (the daughter of the man who ran it for years) had put up a big «Jesus Loves You» sign and had plastered some other religious signs on the counter and she had her gospel music on so loud that I had to shout to talk with her. She is entitled to her religion, of course, but she should keep it separate from her business. From now on, I will find a secular establishment to mail packages and get my signature notarized.

Great customer service. I had to take some free returns to drop off here and I was there 2 – 3 times and each time, the woman who works there was very friendly and helpful. There is free parking in the back behind the building.

The two wonderful clerks handled fulfilment carefully and efficiently. They were both courteous and friendly and worked as a team. I would come back again.

Nicest girl ever! DIY stickers for the kids, efficient and thorough service. We were in and out in minutes with huge smiles on our faces.

I often have to drop off ups shipments and this is my favorite location to stop. I went in today with my kids and while I worked on my package the younger woman working entertained my kids. Very friendly service and all sorts of boxes to choose from.

Have dropped many packages here for ups pickup. Also, have used their notary service. Mom and Pop operation so there may be aspects that a bigger store would do better but I haven’t run into that issue. This is a fantastic store for us local to the Dimond but probably wouldn’t make sense to drive across town for.
They are also a Dimond original. Our neighborhood has had some great changes in the last few years but these guys have been here all along servicing the local community.

Underwhelmed.
After reading so many good reviews I decided to drive a little out of my way to ship my package.
Perhaps my expectations were unfairly elevated by the numerous positive reviews but I have to say, what I read on here was not the experience I had.
Though the two young people working were certainly courteous, upon my entry into the store there were visibly noticeable «it’s friday afternoon and the last thing we want to do is help box up that painting» vibes being sent my way. Thus, the first mistake I made I realize was that I did not bring my item already boxed and ready for shipment. The gal took one look at it and said «the only guy who could box that for you is out until next week and it would be very expensive». I then explained that I didn’t think it would be cheap (3′ x 3′ framed art, no glass) and asked if there was any way I could still get an estimate without said «guy». The girl kept saying it would be «very expensive» and finally (with encouragement) offered to look up the shipping cost. She came back and said, «Yes as I said, it would be well over $ 200. Plus an additional $ 75 and up to box it for you». I then explained that was quite higher than what I had been previously quoted ($ 55 for shipping alone by UPS) and she just responded confidently, «Well like I told you, I thought it would be very expensive». Alright guys, I get it. It’s expensive! End scene.
Needless to say I ended up having the art custom packaged a mile away from my house for $ 35. I now plan on shipping it from my local UPS where I guess I should have started. :/

I have to take some stars off of this place. I usually come here with no problems for my UPS drop-​offs. This time, I had quite a few number of packages. I don’t have top of the line printer, so the UPS label doesn’t come out as clearly sometimes. It won’t scan, but was still readable.
When I asked the owner how the problem could be fixed, he turned into a hissy-​fit drama queen. From saying: «too many packages,» «no money,» «the UPS will come and kick your packages,» to accusing me that «you have a problem» to «you are the must persistent person ever.»
Far from no nonsense. He did mention that «1 or 2» is okay, as they’d have to manually type it in. Despite all this, the thing that broke the camel’s back is that they just flat-​out refused to take the packages. I even offered to type it in.
I took my packages to a nearby UPS store with no problems at all. So I wonder what they did differently or they just did the work that was required.
I guess the lazy old man has seen better days.

I strongly recommend The Mailbox. It is run by a father and daughter and they are both extremely competent people. The daughter is also the nicest person in the world. I use this business for both my personal and business (I run a record label) mailbox and regularly receive packages and it works great. One time in the space of two weeks I received an ungodly amount of large boxes (label merch) and they were cool with it, but called me several times to pick it up. To my knowledge no mail for me has ever been put in another person’s mailbox, and I have never had mail in my mailbox that was meant for another person, so that is a HUGE plus. My only (very minor) gripe is that because of the nature of their business, shipping from them is more expensive than shipping from a US post office or FedEx Office or UPS Store, and also if you are sending (for example) FedEx, the tracking information is not immediately viewable online. There is a FedEx Office near my home where I prefer to do my shipping from. Additionally, I would never have The Mailbox do any complicated packing job for me, which the FedEx Office I use is superb for. As far as having a place to receive mail and packages from though, The Mailbox is really excellent. Lastly, and possibly most importantly, The Mailbox is in front of a HUGE parking lot which is free to use, so I have never had to worry about parking. That actually may be the biggest recommendation of The Mailbox. Overall I think this business is great.

Because this is a mom and pop and they are the sweetest people. I fully support this shop and I hope you do too.

A one stop shop for any shipping you need. They have also packed things for me to ship long distances. Personalized service by a delightful father/​daughter combination!

Wow they are so friendly and fast here. Love the daughter she is so nice. They help me look up addresses when I forget to bring them. Today I carried in a giant box and my baby, and realized I forgot the address. They let me leave the box there all afternoon so as to not have to take it back to my car. I completed the transaction by phone.
Love it!

This place is as amazing as all the other reviewers have said. I am so glad I found them. I sent three packages today. Two returns to Amazon and one to a friend. The staff helped me fix my boxes, pick a mailing class and were so pleasant and friendly. Wil definitely be back. They also make custom packing boxes, so I definitely know where I will be shipping my Christmas presents form this year.

Customer service is great, no long lines, and all your expectations will be met… plus they give you free pens! YES! The complete opposite of the UPS Store in Montclair…

Just as good as so many others have said.
Because of my experiences elsewhere and comments on Unilocal,I went The Mailbox to send something via FedEx, rather than using one of the places closer to where I live in Berkeley (having occasion to be in the neighborhood anyway). They were helpful, pleasant, and efficient, and everything went perfectly.
Most of my good retail experiences don’t get posted on Unilocal,but since I realize this is probably now the place I’ll be going when I need to send something via FedEx or UPS, I want to add my voice to the others that are recommending it.

I don’t ship a lot of things but goodness me, these folks are so pleasant I’ll be looking for whatever excuse I can find to come here again.
After trying to be clever and cheap and buy shipping supplies at K-​Mart (and finding nothing that suited my needs) I figured I’d take my chances with whatever shipping supplies these folks were willing to sell me. And sell they did! And l loved them for it because despite my initial fears, they helped get me exactly what I needed — a perfectly sized box and just the right amount of bubblewrap– for much less than I’d anticipated.
The incredibly helpful lady at the counter also helped me determine which shipping service would be cheapest for me and made sure I had a copy of the tracking number before I left.
I can’t remember the last time I was so happy to give someone my money. Honestly, I left wanting to hug someone.
I will be back because if it feels this good to do business with them while getting shipping supplies and service, just imagine how great it would feel to come back to get something notarized! or copied! or faxed!

I just went to get two documents notarized. The service was inexpensive ($ 10/​signature) and efficient. This is a no-​nonsense place, which is what you’re looking for in a mailbox store. The gentleman who notarized my document was great and copied them for me at no extra charge.

I loved the father and daughter who work here. They are extremely helpful, friendly, and I loved speaking with them whenever I stopped by. Whenever I needed to fax something off, ship something (better than the post office people around the corner, in my opinion), make copies, or even get something notarized, I came here.
Lots of mailing supplies, great UPS shipping services, and more — go here to take of your business with excellent service!

I agree with the glowing reviews.
I needed to have a document notarized (see my forthcoming review for Sprint’s craptastic fraud investigation process), and after seeing the reviews on Unilocal,I found myself at The Mailbox for this service.
Service was prompt, friendly, and professional, and several people came in who were clearly regulars to the business.
Since I started this review, I’ve been back a couple of times to send things via UPS, and had excellent experiences both times. One time they actually told me that I could mail my package MUCH cheaper (like $ 12 cheaper) by just using media mail at the USPS (the Dimond substation is right around the corner from them) if I wasn’t on a strict timeline. Pretty awesome.
Friendly and local is always tops in my book!

This is my goto place for notary service, even though I bank at Wells Fargo and they offer free notary services. Unfortunately WF doesn’t have a notary in the Dimond branch.
At the Mailbox they are always friendly and prompt.