T-Mobile

Great customer service. I bought iphone 6 and samsung note 5 from here. I had no issues with them

Initially I was surprised by the service. I was greeted, and although there were not any formal lines for customers, the woman, who I’m assuming was the manager, kept a watchful eye noticing I was next. I was then helped, I think her name was Maria, and was equally impressed by her professionalism and cordial attitude.
It was great… until mid conversation, another male worker, abruptly interrupts our conversation. Not only was he completely unapologetic, but it was for a completely personal conversation! He was asking why so and so was outside in the parking lot clearing out cars? She uncomfortably replies, ‘I don’t know’ in a curt and disengaging manor. He doesn’t get it. He then proceeds to dock a speaker they were promoting asking Maria for her phone so he could play music. She hands him her phone, and I let it go because I felt she knew it was inappropriate. And as we began speaking again, he asks her what kind of music she has, and what stations does she recommend. This is mid sentence of me asking a question! At this point I was disappointed and expected her to remind the fellow associate she is with a customer.

Oh man this place, the area is ghetto but this store is different. Thank you Mia for introducing us to T. Mobile and Thank you Candace for hooking it up with my fiancé S6 edge. Hopefully it’s better than metro pcs

Samandi, her lead leader and the rest of the crews were so nice in helping me activating my 2 lines today. They have very good customer service there. We ran into some problem with the activation department which got transfers so many times and took them 3 hrs to get it done. I’m hate dealing with T-​Mobile customer representatives by phone!!!

These employees are getting paid too much to do nothing. I walked into the store for the first time to deal with a phone issue. I stood there for 10 minutes with no one once approaching me. The lady with the sign in clip board felt it more important to talk to her fellow employees rather than dealing with a customer. Mind you she looked directly at me a few times and went about doing nothing. There were more employees than customers also. The other employees looked at me and also went about doing nothing. I just finally left. I am new to the area and live close to the store. I will gladly drive further for better service. I wonder if these reviews have any affect?

They didn’t even carry the iPhone 6 plus when the iPhone 6 arrived on opening day… Only the 6… really they didnt ship any on opening day. Or did the employees took them first. This is a big store and a disspointment how everyone waited didn’t get the iPhone 6+. Now we have to special order and it will come in 7 – 10 days. Never again to trust this store to have the product that they said they will have on opening day. iPhone 6+ or any new phones coming out. Try another Tmobile for new releases.

Please stay away this store at all times! They just try to make every single dollar of you. I called customer service because I lost my sim card to get a replacement. The customer service told me to come to a Tmobile store to get a replacement sim card for free (as always). This store is the closest store so I walked in. They wanted to charge me $ 10 for the sim card. Seriously? I have always got it for free! The staff is not knowledgeable as well as the manager. I spoke to all of them but they just wanted my money. I came to another Tmobile store and they gave me the sim card for free without a question ask.

The bearded guy who works here is VERY helpful. I came in asking for a cheap phone until I could save up for an iPhone, and he set me up with a 0% interest financing so I could walk out with the iPhone same day! He informed me of accessories I could buy without being pushy, which was also really helpful. He was able to answer all my questions kindly and made buying a new phone much easier than I expected. 10 million times nicer than the people at the Apple store!

I don’t like dealing with T-​Mobile store locations. They always try and make a buck off of you.
Before I went in here I already called the customer service number to tell them to add a free sim card for me…
I walked in and told them my number and they wanted to charge me $ 20 for a sim card!!! I looked at the representative and said please read the memo from the day before because as a customer for 10+ years I always get a free sim card! I swear it only cost you guys less then a dollar for each sim card!
Anyways the lady gave me the okay look and waived the fee… I always call in first before I step inside the store…
If I could rate the customer service for the 611 information line I would give them 5 stars without a question!

T-​Mobile is a big scam because they have that stupid app called free w-​fi calling which is a big scam from T-​Mobile because I used Wi-​FI to make international call thinking it was free, because I was on wi-​fi, bull sh*** I end up pay $ 335.00 on my t-​mobile bill. so don’t ever believe on this big scam, they don’t even care to help to lower my bill. as soon I’m done with my contract I’M done with these piggggggggggs.

my 2year contracrt with this wireless company has been $ 6000.00 down the drain for 2 lines and unlimited services with out even getting an upgrade on a hand held device…
the contract ends Oct. 17, 2011 so I swich over to the $ 49.99 unlimited plans for 2lines pay a fee of $ 437.00 early sept. 2011.
Now here Iam asking my wireless provider for an upgraded phone (2) you know the kind that supports the 4G and 5G speeds of network yes the kind you can walk into a tmobile retailer store or an authorized dealer and purchase a wall charger! they dont even sell my phone charger any more!
Here’s what I am allowed to purchase: the termination of my contract for 2011 which all i did is switch plans, a contract is a contract right?
At the cost of $ 400.00 plus tax I can end this horrible abuse of communication!!!
I already have a disabilty… now I am terminally freakin ill!!!

Oakland at its worst.
I came to the Tmobile STORE to see the Tmobile phones and try out the interface… something you can’t do at a small store or over the phone with an operator.
The nice employee told me that they no longer have real phones. All display phones are dummies because they were losing one phone a day due to people cutting and stealing the phones. They have a «No Run, No Chase» Policy… so they just let the perpetrators go easily. They tried keeping the phones in the back, but people would ask to see it, then steal it…
All in all, not very helpful. Parking is fine, the employees do their job, but not very useful to the phone shopper.